This was the worst hotel in Galveston. It was infested with cockroaches. The night staff, Aric, was rude and not suprised about the compliant. He told us that we should expect from Galveston. They refused to refund us for the night and acted like they were doing us a favor for not charging us for additional nights. We caught the manager, Peter, after Aric denied him to us who told us basically the same thing. It was the worst experience ever.
Unique Quality: There was nothing outstanding about this place. It is horrible place.
DO NOT RECOMMEND... First assigned room was smoking (reservation was for non-smoking), and front desk seemed bothered by requested change. In new room, AC was turned on 80 when we arrived and room was very hit/humid. Comforter on one bed smelled of dried urine, and there was a 6" wet urine puddle on the other bed. Disgusted, we immediately left. The night clerk did not offer another room, and really didn't seem all that surprised or shocked at our discovery. The night clerk did not document or communicate the situation with the day clerk, so when the travel company called to verify complaint, they knew nothing of it. After talking to the day clerk, he confirmed the situation and said when the travel company called back the situation would be explained and a refund issued, but upon the second phone call, he again told the travel company there were no complaints. We are now having to file a dispute with the credit card company and deal with hotel management and owner. Some of the guests here seemed like nice families, while others were questionable- a man was asking about "hourly rates" as we checked in, and other guests stayed in walkways drinking and smoking. Definitely will not stay here again or recommend to family/friends.
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Address: 2825 61st Street, Galveston, Texas, 77551, United States