Hyatt Regency Houston

4 out of 5 stars4 Stars

1200 Louisiana Street, In the Center of Downtown, Houston, Texas, 77002, United States
Hyatt Regency Houston
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Satisfaction Very Good
Very Good

Value Score Poor Value

Costs 30% more than similarly rated 4 star hotels

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Good For Families
  • Families79
  • Couples72
  • Solo67
  • Business64

More about Hyatt Regency Houston

Nice hotel

by A TripAdvisor Member

I stayed at this hotel on a Friday and Saturday night. First impressions were very impressive, the lobby area is spacious, and has a very upmarket feel to it. Staff are also very friendly.

This hotel is supposed to be in the middle of a renovation, but you would not notice, not a builder in site. I stayed up on the 23rd floor, a floor which had been renovated. The room was bright, views of Houston very also very good., however, apart from the bathroom, which was very nice, the rooms do not really look all that renovated compared to the hotel I stayed in at during the week, but on the other hand they were not dirty either. I didn’t spend too much time in my room so this didn’t really bother me. Internet access is also not complimentary which is a shame. Also the shower can feel quite claustrophobic with the curtain drawn.

If you suffer from a fear of heights this may not be the hotel for you as I believe the only elevators they have are either glass fronted onto the lobby or onto the pavement outside.

Not a bargain by any means

by TripAdvisor Member WldExplorer

The rooms here are perfectly fine. But the service could use some improvement. My room service order showed up incomplete. The valet phone wasn't answered when it came time to check out for my early morning flight. Even the front desk had trouble reaching them. I waited 20 minutes for my car. NOT worth the price they charge for valet service.

Otherwise, the hotel was clean and comfortable but at the price I was forced to pay that was just not enough.

Worth it if you find a good Hotwire rate

by TripAdvisor Member matt_tx00

Though a local, I've stayed here on weekends a couple of times when concerts/events were going on at the Toyota Center downtown. You can occasionally nab a rate of around $80-$90/night on Hotwire during the weekends. If you can grab a good rate on Hotwire or another site (under $100/night or so), the Hyatt makes a decent stay. The rooms are nice and clean - beds comfortable - service is decent. The Hyatt has a very nice bar in the lobby which actually gets quite busy on the weekends. The location is very convienient - cabs are always available and for a few bucks you can get anywhere in the downtown area, and the hotel has a shuttle service as well.

There are a couple of significant drawbacks to be aware of though. Number one without a doubt is the valet parking. The Hyatt charges $21 for this "amenity". The major issue here though is not just the charge, its the fact that the valet parking is so unbelieveably SLOW! On one Sunday it took the valets over an hour to retrieve my car! Average time is probably 20-30 minutes, unacceptable in my opinion.

The other drawback is just the general crowded, packed feeling this hotel has. The Hyatt in Downtown Houston is usually overrun with people on the weekends with numerous conventions, weddings, activities going on all at once. Guess it makes it interesting at the same time. But if you're looking for a quiet, peaceful hotel stay this is not the place for you.


by A TripAdvisor Member

Stayed four nights for a conference. Staff was helpful, but the carpets in the room were filthy. The room is comparable to, but not as clean as, a room at the LaQuinta. Four or five one minute phone calls by my daughter from the room added up to almost $50.00 with surcharges. $7-10 per call. It is a convenient downtown location, but the surcharges associated with services most other chains offer as a free service destroy its value. This is my second stay this year at this hotel and i would not reccommend it unless you are forced to stay there by business neccessity.

Many pluses but one major minus

by TripAdvisor Member kariesue

Stayed June 6-10 with my daughter for a dance camp that was held at the hotel. We have stayed at MANY hotels where competitions and camps were going on and this one was better in several ways. They had many elevators and they were all FAST-when several hundred girls all are trying to get to their rooms at once-this was very pleasant. The staff at the hotel from the front desk to the service desk, to the resturant workers were all pleasant and helpful and accomadating. The maids were friendly and did wonderful jobs considering the kids left clothes, dance shoes, half eaten food, etc everywhere. The hotel had plenty of rooms to use for practice, also the basement area so other guests of the hotel weren't stepping over or around girls stretching out or practicing. The pool on the 6th floor was a nice place to get away and take a break from everything and the exercize room was clean, cool, had water, towels and plenty of equipment. The BIG MINUS-no insulation/sound proofing between the rooms. Not only could you hear guests walking down the carpeted hallway in flipflops, but the activity of the man and woman in the room next door was so loud that I felt like they were in the same room with me. At first we laughed but as the noise went on and on and on (Viagra?) my teen age daughter got so embarrassed that she had to leave the room. And it wasn't like they were screaming, it was moaning that made it through the walls, even our TV turned up couldn't mask the sound. A hotel this nice sure blew it by cutting corners in this area. I want a room where I can sleep at night

Very nice experience here !

by TripAdvisor Member hopenjc

My wife and I had a wonderful experience at the Hyatt.We were there for one night for our anniversary,and on arrival to check in we were told that they had a VERY nice room for us but that it was not quite ready ,but they would put us in another room if we wanted to get one immediately.We were early so this was not their fault.We decided to wait on the room they had reserved for us,which was ready in less than an hour.This gave us time to walk around and check out eveything and even looked up some info on the internet station provided at guest services. while waiting , a bellman took care of our bags for us until the room was ready.I have never stayed anywhere where so many staff were so helpful.I literally could not walk 20 feet without a staff member asking if there was anything they could help me with.When we got our room it was huge ,and CLEAN and nicely decorated with a beautiful king sleigh bed.Definately worth the wait.When the attendant on my floor noticed that i had come out of the vending area without ice,which had run out,she went down to another floor and brought some to my room.The valet parking cost 21.00 a day here ,but it was well managed and we always got our car quickly by friendly staff.We took a shuttle provided to the Astros game,which was clean and very COOL inside.The shuttle was right there afterward and we got right on and were back at our room in minutes.The exercise room is very nice with plenty of cardio machines w/ T.V.'s at most ,with chilled towells provided and one free weight station.Everything went very smoothly and we would definately stay here again.

Very Nice Hotel

by TripAdvisor Member amywynn217

My husband and I stayed at the Hyatt Downtown on August 5th, our wedding. My mother and I checked in promptly at 2pm, did valet parking ($21+tip) with in-out privildges. If asked, they will park your car under their canopy, where loading and unloading of guests is, which is wonderful, at least for us, we didn't have to wait to have our car brought round. Before we checked in, I went straight to the conceirge desk and asked them for a ride to the beauty shop and they obliged. Jim was super nice as they even found the phone number and address (I left it at home). He picked us up within minutes of our call for the return to the hotel. When Mom and I checked in, they took our luggage and the gentleman at the desk upgraded me, simply because it was our wedding night, which was nice. It was a large King room. The decor was beautiful, it was very clean and nicely appointed. The bathroom was big and had wonderful ammenties Portico (I believe) was the name of the toiletries and smelled delicious! Can't go wrong with lavender. The towels were soft, the tub was large and had enough room for two comfortably ;-). The bed was one of the most comfortable I've ever slept in, the high speed internet worked perfectly, a starbucks in the lobby. The lobby is enormous, the hotel itself is 30 stories high with the Spindletop restaurant on top (gotten to by separate elevators), so when you stand in the lobby and look up itt goes on forever! We were on the 30th floor looking out over downtown and could see Reliant Stadium from our room. I would stay there again in a heartbeat.

The cons:
1.The ice maker didn't work and there was only 1 per floor that I saw.
2. We cranked the A/C down to 60 and it still never cooled properly. I'm very hot natured so that wasn't a good thing for me at all. Don't get me wrong it was ok, just not cold like at home.

I think hotels should install ceiling fans in all their rooms, don't you?

Very disappointing

by TripAdvisor Member Buxton_Nightfox

Outlandishly dated decor in public areas.
Gloomy bedrooms, with primitive electrical connections and excessive air-conditioning (which was very difficult to adjust).
Insufficient water pressure in bathroom, and several plumbing faults (which took numerous complaints before being resolved).
Breakfasts were adequate breakfast, but service was indifferent.
On a positive note, the bed was very comfortable.
The downtown location is its main advantage, but nevertheless a very disappointing hotel which I would not recommend for business travel.

OK but bland, and a weird shower

by TripAdvisor Member rabbitman

This is my second time at the Hyatt, this time for 10 nights. Technically the hotel is fine, but there is something about it that makes it a bit unpleasant.

Staff were all good and helpful. Breakfast is OK if a bit overpriced. The hotel is huge and has a bit of a ‘railway station’ feel to it.

I had a large corner room, which was sparsely furnished, which just made it depressing. And this is the problem with the hotel. It’s not exactly new and it is just soulless, bland and uninviting. It really needs a makeover.

I also had a really weird bathroom, which only had a shower. The shower head came out of the wall just above the soap shelf. So the only way to wash your hair was to put your head on the shelf! See pictures.

I would stay here again if I had to but there are nicer hotels for the same money in downtown.

Once again excellence!

by TripAdvisor Member aptbroker1

Second time here this year. The room was super, 29th floor with as good a view as it gets in Houston. The room was spacious, well appointed, and had wifi for free. The drawbacks were a $5 bottle of water, but on the plus side, 2 coffee packs NON decafe, yea! Relatively cheap car parking, $24 a day, I think. Nice staff, from the parking guys to the front desk to the bartender. I highly recommend this joint as one of the best in downtown Houston.





Joe and Summer in front of the Scoop ShopJoe and Summer in front of the Scoop Shop

Forum Posts

Houston Stop-Over

by athena0803

When my travel friend and I return from Lima, Peru in April we have a 14 hour layover in Houston - from 6am till 8pm on a Saturday. Assuming there is only one international airport in Houston can anyone advise what is close by the airport worth seeing? Transportation would be an issue as we don't want to rent a car.

Re: Houston Stop-Over

by mccalpin

I assume that you are coming into George Bush Intercontinental (I don't think Hobby, the other field, has any international flights). Note that "Bush" in this case is Daddy Bush, not the current Prez.

Intercontinental is out the north end of town off of Interstate 45. Although there may be limited bus service - like to downtown - it is hard to believe that you could see anything without a car.

All the culturally interesting stuff in Houston is in town (e.g., museum district) or south of town (like NASA). North of town is mostly miles of suburbs and shopping malls.

In short, it would be hard to do anything without a car...


Re: Re: Houston Stop-Over

by Sharrie

I saw Houston in 7 hours without a car.
It's possible to do that.

Take the direct bus (cost u $2 entire day) from the Airport to the central. It takes about 45 mins or so. From there, there are trolleys (free of charge) & trains to other parts of Houston where the museums are. U have 14 hours, u have ample time. :-)

Enjoy Houston. It's a nice city & it's walkable.

Re: Re: Houston Stop-Over

by athena0803

Thanks Sharrie. We will certainly look for the direct bus and free trolleys - price sounds about right!
How did you like Peru?

Re: Re: Houston Stop-Over

by worldlyman

All the good stuff is in town. You can take an airport limo to the Uptown-Galleria area. Perhaps downtown also if you want to watch a movie in style, eat or drink a few. You'll love that, I'm sure.

There is the Greenspoint Mall near the Intercontinental Airport but it's not the greatest mall. In general, the Airport is not located in the more hustling part of the city. It's got some nice shops nearby but the excitement isn't there.

Or you can go north to the Woodlands Waterway/Mall...........not as exciting as The Galleria or downtown, but it's very nice too.

But 14 hours is quite a long wait, enough time to do a little bit of Houston away from the airport. Just check your time.

Re: Re: Houston Stop-Over

by athena0803

Thanks for the tips WordlyMan. It doesn't look like we will be bored during our stop in Houston!

Re: Houston Stop-Over

by sahel578

I believe that with the opening of the lightrail.. (which is only a few miles of rail) the trolley service either has been, or will be discontinued. You may want to check with and get more information.

Though it is possible, Houston is still difficult to navigate without a car.


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 Hyatt Regency Houston

We've found that other people looking for this hotel also know it by these names:

Hyatt Houston
Houston Hyatt Regency
Hyatt Regency Houston Hotel Houston

Address: 1200 Louisiana Street, In the Center of Downtown, Houston, Texas, 77002, United States