Crowne Plaza Hotel Riverwalk

111 Pecan St E, (formerly Adam's Mark), San Antonio, Texas, 78205, United States
#47 of 350 hotels in San Antonio
Pleasant (2.5 out of 5.0) 4 reviews
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Based on 542 reviews
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Value Score

Poor Value

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Worst hotel stay!

by written on July 13, 2012

Unique Quality: Let me just start out by saying this is the worst hotel stay I have EVER experienced. Upon arrival we waited 30 minutes to be checked in due to a convention that was occurring the same weekend that could only be described as a zoo. Once we received our room key we unloaded our things only to discover trash on the floor and stains on the sheets. We called guest services and they sent a house keeper up who complained to us the whole time she changed our sheets. After driving over 5 hours to get here and walking the riverwalk we were ready to get some sleep due to our big trip to Sea World the next day. From 10 pm til 12 am we heard constant loud music and unsupervised kids screaming down the hallway so we again called guest services. After nothing was done to correct the situation the first time we decided it would be best to physically go to the lobby to request security. We were met along the way by other residents staying nearby with the same complaints. Once security arrived they knocked on the door twice and when no one answered they LEFT. I am not one to get worked up easily, but it's not hard to have good customer services for the rates we are paying to stay here. My five year old was kept awake and my husbands birthday weekend ruined. This hotel is extremely understaffed and undertrained on how to treat customers. Next time they decide to host a convention they need to make sure they have the staff to accommodate or you will be losing tons of business such as mine. I will NEVER stay here again and will go out of my way to not refer this hotel again.

Did not honor reservation

Terrible (1.0 of 5.0 stars)
by written on July 10, 2011

We made a reservation to stay at this hotel on Priceline and we called to tell them we'd be arriving late. They reconfirmed our reservation and said "no problem". But when we got there, we were turned away. They said they had no rooms available. Unbelievable.

Unique Quality: they do not honor the reservations they take

doug48's Profile Photo

high rise

Good (3.0 of 5.0 stars)
by written on March 6, 2008

the crowne plaza is one of the newer high rise hotels in downtown san antonio. located on pecan street it is in the heart of downtown. a good location for the business traveler and a short walk to the attractions of downtown san antonio. the crowne plaza is the least expensive of the downtown high rise hotels.

Directions: downtown.

cochinjew's Profile Photo

nice welcoming hotel

Good (3.0 of 5.0 stars)
by written on October 1, 2007

I was here to attend a medical conference and spent four days in the kernels of this hotel, and got to know it well. very friendly staff and since all our meals were taken in the hotel, got to know some of the staff as well, mostly mexicans and extremely friendly.

Unique Quality: right downtown. near the river walk. close to everything. friendly staff.

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Nearby Crowne Plaza Hotel Riverwalk

Crowne Plaza Hotel Riverwalk

We've found that other people looking for this hotel also know it by these names:

  • San Antonio Crowne Plaza
  • Crowne Plaza San Antonio Riverwalk Hotel San Antonio

Address: 111 Pecan St E, (formerly Adam's Mark), San Antonio, Texas, 78205, United States

1 Photo of Crowne Plaza Hotel Riverwalk

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Amenities at Crowne Plaza Hotel Riverwalk

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Business Services
  • Pets Allowed
  • Shuttle Service
  • Free High Speed Internet

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