More about Hyatt Place San Antonio / Riverwalk
Cheap motel masquerading as a Riverwalk hotel
by TripAdvisor Member Missypie
Our family of 5 spent two nights at the Amerisuites San Antonio Riverwalk. I chose the hotel based on the location (close to the convention center) and the fact that it was an "all suites" hotel. I knew it wasn't right on the busiest part of the Riverwalk and that was fine with me. Due to the hotel giving away our "confirmed" room the first night, we were first in a king/parking lot ("city") view the first night; the second night, we were in a two double with balcony ("Riverwalk view"). (I will say that the hotel offered a substantial discount for our inconvenience in having to switch rooms.)
The lobby area is nice and it is great to have free parking. The rooms are another story. They are of the quality of a cheap motel. The quality of the mattresses and linens was poor. The mattress on the sofa sleeper was the thinnest and worst that I ever remember seeing. Even our 10 year old who weighs almost nothing and can fall sleep anywhere complained about the mattress. The first night, one child was on a roll away bed. I could feel the springs jutting out - it was just terrible!
The bathroom is as tiny as all the reviews say. The toilet is oddly shallow, which is pretty gross. The sink area is outside the bathroom. In every other hotel in which I've stayed with this kind of set up, there is some kind of wall dividing the sink area from the beds. Not here - when you turn on the light, it shines directly on the beds!
We did appreciate the microwave and fridge. Breakfast was adequate. (Probably more than adequate when the hotel is not fully booked, but this weekend the one employee who seemed to be assigned to it had a hard time keeping up.)
We had a AAA rate of $206, but paid less as mentioned previously. For the quality of this hotel, I think that a rate in the neighborhood of $79-$119 would be fair. This is not a $200+ per night hotel.
A bargain if you can get a rate of $100.00 or less per night
by TripAdvisor Member SportFan
I stay at the AmeriSuites Riverwalk a week ago for $99.00 per night. My stay was okay and the staff was friendly. The room was clean but the furniture looked out dated and the hotel in general could use a make over. What I like most about the hotel is that it's on the Riverwalk. A short (12 minute) walk from the rear exit doors of the hotel and your on the main section of the Riverwalk.
Convenient for Convention Center
by TripAdvisor Member Chocochef
Stayed at the AmeriSuites Riverwalk from Nov 2 - Nov 7 for a trade show as part of our corporate booking. Rate was $139/night. Location is ideal for getting to the convention center, only about 4-5 blocks walk. Had a rental car but didn't need it at all.
There was construction going on in the parking lot in the front, but aside from some roped off areas, it wasn't too noisy or inconvenient. Inside the hotel was fine, nice lobby but rooms are a bit worn. There's a good chance this hotel will soon be upgraded to a Hyatt Place property, which would mean a few months of renovation on the interior. Stayed at a Hyatt Place in Tucson and it is much, much nicer, so I'd suggest calling AmeriSuites Riverwalk before you book to see if they are renovating.
Positives - very nice breakfast buffet included free. Only a few blocks walk from the Riverwalk and the convention center. Usual Amerisuites room layout with couch, refrigerator, sink and desk area. Free high speed wireless internet. Nice shower. Also, I had a package delivered to me at the hotel and they didn't charge anything to receive it or hold it for me.
Negatives - very uncomfortable bed. Tiny bathroom, opens right into the bedroom. No closet door. Also, there was a very large group of teens staying the weekend for a band competition and they swarmed the breakfast in the morning for hours. Fine after they left, but beware if there's a big group.
Overall not a bad stay for a business trip.
A little run down........
by TripAdvisor Member randjnelson
My family of 6 stayed at Amerisuites Riverwalk. The lobby is lovely as usual however, the room was run down. The beds were very uncomfortable and the pillows were horrible, flat and lumpy. We usually stay at Comfort Suites and decided to upgrade a little for this trip. Upgrades the price but not the accommodations. The bathrooms aren't a little tight, they are ridiculously tiny. When a person has to turn their feet and wedge themselves between the tub and toilet to open or close the door, it's too small.
The staff was not rude but not very helpful either. The pool was good but of course, out of pool towels and had to ask several times to get any.
We walked to the Riverwalk from the hotel and thought the walk was easy and not too far. Might be more difficult with a stroller as the sidewalks are very uneven and run down.
The breakfast was pretty good and they had enough food to go around. It was crowed and poorly arranged so that added to the flow problem. We actually had better choices of food when we went late for breakfast (8:45)than when we went early (7:30).
All in all, we would probably not stay here again, especially if we were staying longer than one or two nights. It's just too small and run down.
Beware of no waiting restaurants
by TripAdvisor Member deehawk
We just returned from a 4 day holiday visit to the Riverwalk. We stayed at the Amerisuites-Riverwalk. While it was about 5 blocks from the major attractions, the evenings were quiet and the breakfast buffet and free parking made it a money saving choice. I recommend this hotel but not their central reservation desk. Our request for a non-snoking room was mixed up and we had to spend the 1st night in a VERY smoky room. Call the hotel directly to avoid problems. New Year's Eve was really special. They had many roads blocked off near La Valitta (very close to our hotel ) with 6 live bands performing, carnival games and food booths. Fireworks were shot off from the Tower of the Americas and we watched them form the hotel parking lot- great view and no crowds! It was a blast. Our teenage daughters loved it too!
Avoid the restaurant near the City Center Mall called, "Beers and Steers." It had terrible food, slow service, dirty bathrooms and an uncooperative manager. No wonder there were no lines! I will never forget that horrible evening.
I will return to the Riverwalk area again and highly recommend it!
Not great, but not terrible
by TripAdvisor Member houstonmom
Our family of 5 stayed at the AmeriSuites Riverwalk for two nights while visiting San Antonio. We had a city view double with a sleeper sofa. The sleeper sofa could not have been used for adults (because the mattress was just too thin), but our two boys, ages 9 and 6 who can sleep anywhere had no complaints. The double beds were a little hard, but I've slept on worse at nicer hotels. Our room was clean, although the decor was dated, but not shabby. The biggest plus for us was the free breakfast buffet. Breakfast for a family of five can run $50 or more even when ordering cold cereal and muffins at some hotels. The AmerSuites buffet offered toast, cereal, bagels, muffins, pastries, fresh fruit, yogurt, scrambled eggs and sausage. There was also a make your own waffle station. When we returned from SeaWorld one day, the kids were suprised by a "dog" sitting on their bed. The dog was made out of towels by the housekeeping staff. That was really a nice touch, something you'd only see at a nicer class hotel. All in all, we enjoyed our stay and would stay again.
Don't count on it
by TripAdvisor Member Buckeye582
Like many others we were fooled into thinking this hotel was near the "real" riverwalk. It's actually about a mile downstream. We booked a room with a view of the riverwalk, but were given a room with a parking lot view. We tried to sit on the seats behind the hotel to enjoy what view there was, but the cleaning ladies who were taking a cigarette break at the back door sort of ruined that. At breakfast, there were more employees sampling the daily fare than guests. I registered all of these complaints with the manager, and it was quite clear that he did not care.
Nice and quiet
by TripAdvisor Member midsu
Was also a littel skeptical of this hotel considering the location on the Riverwalk and reviews I'd read. I considered booking the hotel before but chickend out because someone wrote it was a 15 min. walk to the action of the Riverwalk and that it was near a "ghetto". I actually booked on Hotwire so the hotel was picked for me. I must say I was pleasently surprised. As 2 single women traveling Thelma and Louise style we took the chance and stuck with the Amerisuites. We found the hotel location without a hitch, the first impression of the hotel was a pleasing "Wow, this is nice". In fact very nice, a clean and fresh smelling lobby is a great first impression. We could tell the hotel had been recently updated, especially the carpeting. The staff was very nice and prompt. The hallways however aren't that fresh smelling due to no central air, but they are very clean. We were in a king bed/queen sleeper sofa that had a partially blocked Riverwalk view, the view didn't bother us at all, the important thing was the room was exactly what we booked, it was very clean and didn't smell like the hallway! I slept on the sleeper sofa and as a 5 foot 7 woman who is by no means thin with a slightly achy back, it was very comfortable for the 2 nights we stayed. The decor was slightly dated, mainly the lamps and bedspreads, the sofa, chairs and granite countertops were nice. I found the breakfast buffet to be very nice as well, if your a bacon lover sorry, sausage was the only meat to be found. The Riverwalk is right out the back door and the walk for me was about 6 to 8 minutes not 15. The location was very peaceful, closer to private homes, and high end hotels, we even felt safe walking back at night. As did the strolling couples and people walking their dogs. I only had minor issues with the Amerisuites, one was the hallway smell and the other was the rip off at the vending machine. One dollar got me a can of soda, yes a CAN. I liked the hotel very much, it's a great location for those that like to be close to the action but not too close. The downtown trollies stop close to the hotel, the walk back from the Riverwalk action will help to work down all the great food from the area restaurants, and the very comfortable lodgings will give you a good nights sleep. Just remember to bring along your own water and drinks to store in your minifridge.
Not Bad - - Close to Riverwalk
by TripAdvisor Member Alicat01
We stayed here in May for a week. We got a better deal by booking online for 7 days ($119/night) rather than $170+. The hotel has free parking. Hotels on the riverwalk charge $15-$25 per night for their parking. This hotel is only a 5 minute walk from the action on the riverwalk. Our maid decided to take a day off one day. That was no big deal. Just had to get new towels brought up. The "full" breakfast they offer is better than a contintental breakfast. You can make waffles in one of three waffle makers. They just didn't keep the non-stick spray out consistently so my waffles stuck and pulled in two when I opened the maker. No problem, I'll try those "scrambled eggs". I have to say that the scrambled eggs were the worst I've ever tried. It is like they are boiled in water. Even drenching in catsup hardly saved them. The sausage patties weren't bad. I mostly ate the Dannon yogurts and banannas. The orange juice and apple juice was watered down most of the time. Yuck. Just don't get excited when you hear "full breakfast" mentioned upon check-in. The room was clean and had a great view of the river. It had a small balcony you could sit on and enjoy the view. It was quiet even with a hotel full of people. Staff was very friendly. Overall, it was a nice stay. I'd stay here again if I go back to San Antonio. Hope they improve the eggs though...
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