Candlewood Suites Boston Burlington

130 middlesex turnpike, Burlington, Vermont, 01803, United States
#16 of 16 hotels in Burlington
Terrible (1.0 out of 5.0) 1 review


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smoke filled flop house

Terrible (1.0 of 5.0 stars)
by written on August 7, 2012

this place is a pit! we booked a room for three nights to see our gravely ill daughter in boston. We booked a no smoking room. We were treated rudely throughout the stay by John..the nite desk person (think that was his name). Firstly..the entire place reeks of smoke from smokers. Aweful smell everywhere..the lobby, all floors,..everywhere. And this is not new...this smell is embedded in everything and everywhere. Secondly, the non-smoking room we were given reeked of smoke. We walked in and found the windows wide they were trying to air it out. It was a certainty that the previous occupant had smoked for his entire stay as it smelled everywhere.
No one would do a thing about it.
The ac unit..either blows full on freezing cold air, or nothing. no matter what we did with the thermostat, we froze and were awakened every time the unit came on. It blowed like a freezing hurricane. No one would do a thing about it.
Thirdly: the iron in the room was a danger. my wife filled it up and went to use it and nearly was shocked to death. I had to run at her and knock her from the circuit. The water tank was cracked, the control knob was broken, and upon looking at it, there were bare contacts showing near the control knob. Not only did they NOT apologize, John was so lazy that he could not even go to another room and get us a working iron. Never stay here or at any Candlewood again as this one seemed to be an over-glorified boarding house or residence apartment complex for long staying residence. They don't care about the short term customers. Heck, there were three cars out in the parking lot alone that were stranded there and unable to run...abandoned. This is a flop house..not a hotel..and the staff..well..could care less.

Unique Quality: nothing..all bad..the only good thing about this place is the location...right next to a mall and just off the hi-way

Directions: near a mall northwest of downtown

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