Hidden Cost
On Janurary 4, 2006 I called the Sheraton Norfolk Waterside Hotel to make room reservations for February 9-11, 2006. I called early to make reservations because I wanted a smoking room. I arrive at the hotel and was informed I owed an extra $50.00 because I was paying cash for the room. I did not mind paying the $50.00 but I felt I should of been informed of this extra charge when I made the reservations. I was also informed that 2 rooms were booked in my name. I only called one time to make my reservations and only made reservations for one room. The lady who checked me in told me she would take it off and had the room taken out of my name (she did this while I was standing there). I get to my room and they had given me a non-smoking room so I go back down stairs and get another room-smoking. I arrive home (Mississippi) and get my credit card bill and a charge of $134.47 had been charged to my card from the Sheraton Norfolk Waterside Hotel. This amount put my credit card overlimit so I was also charged another $30.00 for overlimit amount. I called the hotel and was informed I was charged for the extra room that was taken off when I checked in. I was also told that it was my responsibility to pay the overlimit charge. I travel alot but never again will I stay at a Sheraton even if the workshop there.
