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Hotel Class: 
2.5 Stars - 2 Reviews and 175 Opinions
600 Atlantic Ave, Virginia Beach, VA 23451
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of people enjoy staying here
177 Opinions
penskigal
User Rating
Myself and 4 friends stayed at the Turtle Cay Resort July 2-5, 09. It is a beautiful resort, not at all like some of the other places along the boardwalk. TC is a block from the beach, so there are no oceanfront rooms, but the courtyard pool area definitely makes up for it. It is a great place to stay if you're looking to relax away from the hustle and bustle of the boardwalk, and enjoy close proximity to the beach. TC is not crowded, and is immaculately cleaned.
TC is a timeshare resort, so there aren't the usual hotel amenities such as on site restaurant or bar, free wi-fi, or continental breakfast. In fact, you have to request daily housekeeping and there is a charge; although the charge was removed from my bill, which I can only presume was because I am not a timeshare owner. On the flip side, the room was HUGE. We had 5 people in a room with 2 queen beds. There was plenty of space for a roll away, and for all of our gear. The kitchenette was a nice option as well.
Our only complaint was that there were no towel bars in the bathroom. There was simply one hook on the back of the bathroom door. Since we also did not have a balcony, we had to get creative when drying our beach towels and shower towels.
Unique Quality: The pool area is beautiful. There are 2 pools and a jacuzzi inside a private courtyard. A waterfall runs into one of the pools. The resort surrounds the courtyard with it's beautiful Key West style. Gorgeous!
craftykitty
User Rating
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This will be our second stay at Turtle Cay. It's a wonderfully relaxing place. fully outfitted apartment/condos. Completely set up for luxurious stays. Timeshare/hotel with indoor parking (no extra cost) and fully furnished one- and two-bedroom suites. Even the dishwasher and laundry soap is included.
I'd recommend this place to stay to anyone.
Unique Quality: Inner courtyard with two pools and two hot spas. Music, lots of chairs and tables. Keycard access for privacy and security.
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Turtle Cay is a excellent place to stay. The one bedroom suites are very cozy and romantic. The suite had a fireplace, Jacuzzi, fully equipped kitchen with a dishwasher. Staff at Turtle Cay were very attentive. This was my 5th time staying at Turtle Cay. I would not stay anywhere else in Virginia Beach.
We were not interested in Turtle Cay, but the management were trying to froce eit down our throats. We were notified of the change in our reservations on the very day and hour we were sitting in their lobby.
No one bothered to notify us of any change, but we would have been liable and charged if it were us who changed! THey need to learn how to do business with people. Poorly managed organization- Gold Key Resorts need to be reprimanded for their actions.
The Turtle Cay Resort is truly one of a kind in Virginia Beach! The Key West feeling of the property, along with the great pools, rooms with balconies and full kitchens is definitely a great value!
NO CUSTOMER SERVICE. Turtle Cay has a great location w/ a nice pool & beach access. However, they are not accomodating with ANY request and seemed annoyed that a guest paying over $220.00/night would request anything like an ice bucket, pool towels, room serviced, etc. I believe they are more interested in selling time shares than renting rooms. IF you stay at the Turtle Cay, spend the extra money on the bigger (pool view) room. The smaller rooms bedroom is DIRECTLY beside the biggere rooms kitchen & can get QUITE noisey due to the design flaw of these rooms. The big room also comes with a full kitchen. The resteraunt across the street, Mahi Mah's is a TOURIST TRAP - AVOID it.
We visited VA beach and fell in love. We bought a timeshare at Turtle Cay but didnt have time to use it. Now we have moved way down south to Alabama and are too far away to really enjoy it. Anyone interested in buying the timeshare from us for whatever payments are left on it, write me at my email address. Once you own it, you can pass it down to your children and they can pass it down and so forth.
My fiance and I stayed in a 1 BR suite with my 2 kids at the Turtle Cay over the Easter Holiday. Must admit that at first glance everthing looked nice. Upon closer examination, the bathroom felt germy and dirty as tiny specks of unknown substances had been splashed about the room.
Also noticed that the kitchen wasn't very clean with food splatters about appliances in the kitchen. No doubt overlooked by the cleaning staff. The springs on the pull-out sofa were badly damaged and the mattress was deplorable. I was glad the kids made blanket and pillow mounds on the floor to sleep as kids do. To add to my dissapointment, there was no pool furniture pool side and guests were left to lounge on the hard cement, and the hot tub wasn't very hot and one was even empty.
Stayed at the Turtle Cay in February due to the fact that they were a Polar Plunge approved hotel. Check in was fairly painless. The resort itself is nice compared to alot of the older hotels around. Nice hot tubs and pools. Again, our room was pretty nice with all of the modern amenities. However, as many have talked about on this sight, there are a lot of maintenance problems. We had 3 of the 6 lights that did not work due to bad bulbs, fixtures or sockets. We had at least 2 electrical outlets that didn't work, with one being behind the nightstand which made our alarm clock useless. Nevertheless, we enjoyed the kitchenette with microwave, fridge, and blender. Well equiped (when operational) for the price. Check out was pretty terrible. We went to check out at 9:30. There was a line about 15 people deep with one person working the desk. There are other employees (managers, time share reps) walking around but none seem too concerned about the line out the door. That was unacceptable for a Sunday morning at check out time.
hMy husband and I have been owners for 3 years now. We thought owning a timeshare would be perfect for family vacations. And it has been but not without it's problems. Our first visit to the Turtle Cay we entered our rooms to find the toliet paper hold broken off the wall, a missing hair dryer, food under the beds and the room reaking of cigarette smoke. I smoke but not in the room. I smoke on the balcony. Also when we first purchased the two bedroom unit we had a washer/dryer and now we don't. But you have to pay almost $5 to wash the towels yourself or you can "purchase towels at the front desk" what is that about you can get extra towels at the Super 8 but you have to pay for them at a 5 star resort. The second year was very unrelaxing as the noise out by the pool area is unbelievable. The third year we were missing items in the kitchen and again with the noise. This time at 2:00 in the morning out front of the resort that went on for 20 minutes we could hear it and we were in the bedroom facing the pool. If the Hotel Management actually reads these reviews maybe it's time to do something about your staff and the operations in general. You claim to be a 5 star resort but I have had better service and more relaxing vacations staying at a chain hotel for $55 a night.
Inner courtyard with two pools and two hot spas. Music, lots of chairs and tables. Keycard access for privacy and security.
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Address: 600 Atlantic Ave, Virginia Beach, VA 23451
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