Governors Inn

506 North Henry Street, PO Box 1776, Williamsburg, Virginia, 23187, United States
#14 of 112 hotels in Williamsburg
Terrible (1.0 out of 5.0) 1 review
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Horrible Experience

Terrible (1.0 of 5.0 stars)
by written on July 2, 2014

This hotel is absolutely horrible strictly based on the lack of customer service. We called on Friday to ask if we could check in early as we were driving up from Florida during the night. We spoke to a woman named Joyce who informed us that check in is at 4pm but she would place a note on our account to have our room clean and readied for us as soon as possible. We arrived at 11am on Saturday and checked to see if we could get in the room. We were told the rooms were not ready which we were fine with and left our number so they could contact us when it was finished. Two hours later, after we hadn't heard from them, we checked again, and they said the room was still not ready. Now we are starting to get annoyed.

First, there is a note in the account that the Saturday front desk staff acknowledged was, in fact, in there. Second, even if the previous occupants checked out at 11 does it truly take two whole hours to clean the room? It does if you don't advise your cleaning staff that that particular room needs to be cleaned. See how simple a solution that is? You get on your walkie talkie or if you are too ghetto an establishment to have even cheesy walkie talkies to communicate across your property you waddle yourself from behind the front desk and WALK your lazy behind to wherever the cleaning staff is and inform them that you have a squeaky wheel customer who was given information THE DAY BEFORE by another of your OWN STAFF and the room needs to be cleaned straight away. Did that happen? No. Why? Our guess is there is zero interest in proper customer service training as there is ZERO interest in providing the customer with any kind of decent service. Plus, it would take common sense and a functioning brain to think of such a simple solution.

So, again, we wait. Two hours AFTER THAT I go and speak to the front desk and they say that we have to wait for ALL of the rooms to be cleaned before they allow us to enter the room. Now, why would all of the rooms on the property need to be clean before they could begin check in for ONE customer? At this point, running on ZERO sleep, having a wedding we had to attend at 5:30pm we called the call center to see about a refund of the money we already paid for the room. After a ton of time spent on hold they advised us that there was nothing the call center could do, that it was up to the discretion of the front desk whether or not to refund our money in full but that they had spoken to the front desk. They also informed us that the front desk said they never told us we would have to wait for all rooms to be cleaned in effect calling us liars. I had ZERO faith that the front desk would give me anything but problems regarding a full refund because they had themselves been NOTHING BUT A PROBLEM.

It seems that our venturing to a different source (the call center) spurred them in to some kind of action so FOUR HOURS later they called to say the room was ready. I understand that the stated check in time is 4pm. However, if I had been informed by Joyce that there was no way possible for us to get into our room any earlier I would have figured out a different way to get some sleep while waiting for the room. Because I had been informed by Joyce that she was placing a note on the account and THEN because the front desk acknowledged the note I wasted FOUR HOURS waiting for them to all do what they said they were going to.

This hotel is horrible, the staff is awful and I have finally learned that you do get what you pay for. Their price is the lowest for a reason and it's not a good one.

Nearby Governors Inn

Governors Inn

We've found that other people looking for this hotel also know it by these names:

  • Governor Inn Williamsburg
  • Governors Hotel Williamsburg
  • Governor`s Inn - Colonial Williamsburg Hotel Williamsburg

Address: 506 North Henry Street, PO Box 1776, Williamsburg, Virginia, 23187, United States

Amenities at Governors Inn

  • Swimming Pool
  • Wheelchair Accessible
  • Free Parking
  • Business Services
  • Kids Activities
  • Continental Breakfast
  • Shuttle Service
  • Free High Speed Internet

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