Great Wolf Lodge

100 Great Wolf Drive, 20500 Old Highway 99, SW,, Centralia, Washington, 98531, United States
#2 of 9 hotels in Centralia
Terrible (1.0 out of 5.0) 1 review
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Family Travel Water Sports Theme Park Trips
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$200 of belongings stolen by staff & overcharged

Terrible (1.0 of 5.0 stars)
by written on January 10, 2013

Myself, husband and our two girls stayed over night a week ago. First off we were misquoted on the price for our Wolf Den Suite and ended up paying more since we were not going to disappoint our girls by leaving. All went well until the next day. We opted for a late check out, and was walked in on twice by housekeeping. The first time by a male and female WHILE changing, then AGAIN by another female. Both before check out time. We checked out and had put our belongings in our car since you are able to use the facility until 9 pm, so we stayed to do a "Magic Quest" then go back to the water park. A couple of hours after we had checked out and finished the Quest, we started to get ready for the water park and realized we had left a bag on the lower bunk bed. We went back to the front desk to retrieve our bag, and we were told that all items found left in rooms are put in housekeeping's own lost and found, but it was 4:05 and housekeeping leaves at 4. We were told that no one including any of the managers has a key or access and that we would have to call the following day, then come back (an hour and a half, it was an expensive REI bag with nice goggles, sunglasses, some other hiking accessories) to pick it up. My husband called the next day my husband talked to someone in the housekeeping lost and found but was told that nothing was turned in. Because there was no question as to where the bag was left, my husband then talked to the assistant General Manager and was told they would indeed find it and would ship it to us. It has been a week and have not had a returned call. We have left messages, emails, surveys requesting someone get ahold of us...but with no avail. So not only did we over pay for food and activities, we were over charged on our room, misquoted, privacy invaded, $200 worth of belongings stolen by staff...we can not even get a manager to care enough to return a call.

Nearby Great Wolf Lodge

Great Wolf Lodge

We've found that other people looking for this hotel also know it by these names:

  • Great Wolf Resort
  • Great Wolf Hotel Centralia

Address: 100 Great Wolf Drive, 20500 Old Highway 99, SW,, Centralia, Washington, 98531, United States

Amenities at Great Wolf Lodge

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Free Parking
  • Business Services
  • Suites
  • Free High Speed Internet

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