I booked this room for my mom to stay. When she arrived at the hotel they wouldn't let her check in. When she asked why, she was informed that a form needed to be filled out to charge my card. She replied that she didn't know. The owner BJ informed her she should have asked. I believe that it's the hotel's responsibility knowing the room was reserved under one name and being paid for by a third party that the hotel should inform the guests of their policy.
Also when my mother left the hotel she didn't receive a receipt of any kind for the charges. When I called several days later about getting a receipt I was informed again by BJ the owner that she should have come to the office for a receipt. I have traveled extensively for business for over 10 years and have received a receipt under my door every single time.
The experience my mother and I had was a rude, belligerent owner who thinks the guests should be responsible to him, rather than provide customer service. Needless to say no one I know will ever stay there again.
Directions: Moses Lake
1700 E Kittleson Road, Moses Lake
1741 E KITTLESON ROAD, Moses Lake
1735 E Kittleson
1745 Kittleson Rd, Moses Lake
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Address: 449 Melva Lane,I-90 & Exit 176, I-90 & Exi