Holiday Inn Madison At The American Center

5109 W Terrace Drive, Madison, Wisconsin, 53718, United States

1 Review

Holiday Inn Madison at The American Center
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IHG Orbitz.com Booking.com

95%

Satisfaction Excellent
Excellent
69%
129
Very Good
20%
38
Average
6%
12
Poor
2%
4
Terrible
1%
2

N/A

Value Score No Data

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Good For Solo
  • Families87
  • Couples87
  • Solo95
  • Business93
  • Heartless Hotel Staff

    by

    I kissed my two 18 year old daughters good-bye from NY this morning on their cross country trip for the summer. I had carefully booked rooms along the way. On the first night they stopped in Madison and were told that, because they were not 21, they could not have a room. Nowhere on the IHG website did it specify an age requirement. In fact, the fine print said occupants must be, "the minimum age of that hotel." Who knew??? I thought that we identified 18 year olds as adults in this country? Apparently not for the Holiday Inn in Madison as they turned my daughters away. When I called the front desk to explain, I was met with a stolid refusal. They turned them away. I am absolutely floored. I will never stay at a Holiday Inn again. They don't value customer service and they certainly don't value families. And, although my daughters are adults and can fend for themselves, I'm incensed with the fact that a "supposedly" family based chain would tell a mother that they didn't care that her children were homeless for the night!

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 Holiday Inn Madison At The American Center

We've found that other people looking for this hotel also know it by these names:

Madison Holiday Inn
Holiday Inn Madison At The American Hotel Madison

Address: 5109 W Terrace Drive, Madison, Wisconsin, 53718, United States