I've been in this hotel in April 2010. This hotel looks like it once was a 5 star luxury hotel. Nowadays it looks like a degradated place, with little conservation work and careless administrators/managers.
Rooms would be OK, if there were no humidity stains on the walls, broken faucets, ripped towels or TV with only 4 brazilian channels. The room I stayed in had a glass window in the wall that separated the bathroom from the rest of the room, giving no privacy to anyone using the bathroom.
Overall the hotel seems badly cleaned (p.e. I saw the same potato chip on the elevator floor for 3 days!). Service is overall slow and unefficient: p.e., I had to call reception twice and wait 40min for a pillow; went to the Pizzeria at 9pm and they couldn’t bring a pizza there was no dough anymore.
The buffet is simply depressing at night: poor lighting, no music (only the sound of the refrigerators). Little variety on the menu (and everything’s expensive for the quality offered).
The swimming pool area had the potential to be great, but there are almost no places to protect from the sun, and believe me, the sun in Natal burns! The pool water is dirty and turbid (you can actually see little particles in suspension) and I’ve never seen an employee cleaning the pools.
This hotel is one of the "top" hotels (Via Costeira) that is nearer Ponta Negra. However, it's still a long walk and sometimes there's no sidewalk, so if you have trouble walking a lot or have kids, you'll have to take a cab or the bus anyway.
The positive thing about this hotel is its easy access to the beach, its only a few stairs away and it has a shower down in the beach (good to take the salt and sand off).
In sum, I do NOT recommend this hotel!
Unique Quality: The pool area has all the potential to be good looking and enjoyable. It has many separate pools, mini-waterfall, palm trees everywhere, benches inside the swimming pool in which people can seat and enjoy a refreshing drink at the barcounter. However, the pool water is turbid and the pool walls show signs of "grease". It also has a pool that works as a mini-waterslide. The waterslide pool is even worse, the water is turbid, greenish and it has a funny unpleasant smell.
Directions: Via Costeira
The Ocean Palace is one of the best at Ponta Negra. Five floors, location on the beach, a lot of staff (mostly portugies speaking), excellent service (from lobby boys especially). Money was not used on the pol ground, just show your room chart and sign the bill. (Pool prices where higher than on the street but that's quite normal).
Only small minus: Some days the cleaning was made quite late.
Unique Quality: Excellent location: on the beach, some two kilometers from the centre. Security ok. Luxury pool side: two large pools and some mini pools for children. Two pool bars. Gym! Massage! Hair dresser, drug store. Breakfast included to price and it was good too. Unfortunately the sparkling wine was finish almost every morning (early birds...).
Many bars and restaurants (f.e. sushi bar).
Free transportation (14:30, 16:30 and 18:30) to Natal Shopping center (close to Carrefour).
We stayed at Ocean Palace 11/2003.
This hotel is one of the best at Ponta Negra.
Generally, the staff do not speak english, but service is brilliant.
The poolbar was the best thing here!
If you got thirsty while swimming, you just swam into the bar. There was a "chair" at the pool and barcounter from which you ordered drinks etc.
Hotel was situated on a cliff, aproximately 10-20m above the sealevel, from which there was stairs down to the beach.
Breakfast was so far the BEST which I have ever had on my trips. Tables full of: fruits, cold/warm meat, bread, pastry, simply everything. Cook was there for you to prepare pancakes, omeletes at your taste and finally sparcling wine in coolers and strawberries.
The Ocean Palace Hotel claims to be 5 stars and at the price you pay, it should be! However, I don't know what or who provides star ratings for hotels in Brazil, but the Waldorf this place is not.
Overall, it's about equiv. to a Holiday Inn or Super 8 in the states and costs more. With ancient, thin and hard towels, small rooms, uncomfortable, small beds, mold on the ceilings, thin walls, etc.
We stayed in their most expensive rooms - termed "Super Luxory w/ Hidro" (jacuzzi). Super Luxury = misnomer. And, Jacuzzi = cheesy, tiny whirpool bath. I mean.. C'mon..
Also the beaches behind the hotel are no good to swim (bad undertow) and you will have to take a taxi to get to the real action and decent beach areas.
You're much better off staying at ANY local pousada on or near Ponta Negra beach strip area and avoiding this place.
The staff was friendly and helpful, but we stayed here only 2 nights before pulling the rip cord after discovering how cheap (and better) other locations were.
Stay elsewhere... save money... have more fun.
Directions: Via Costeira, km 11 - Ponta Negra
Natal - RN
Pool of hotel Ocean Palace
Vea Costeira, Km 11, Praia de Ponta Negra, Natal
Rua da Praia, 221, Ponta Negra, Natal
Rua Praia 150, Ponta Negra Beach, Natal
Rua Pedro Fonseca Filho, 8856, Natal
Latest Natal hotel reviews
We've found that other people looking for this hotel also know it by these names:
Address: Vea Costeira, Km 11, Praia de Ponta Negra, Natal, State of Rio Grande do Norte, 59090-001, Brazil