Ocean Palace Hotel

Once upon a time it WAS a luxury 5 star hotel

I've been in this hotel in April 2010. This hotel looks like it once was a 5 star luxury hotel. Nowadays it looks like a degradated place, with little conservation work and careless administrators/managers.

Rooms would be OK, if there were no humidity stains on the walls, broken faucets, ripped towels or TV with only 4 brazilian channels. The room I stayed in had a glass window in the wall that separated the bathroom from the rest of the room, giving no privacy to anyone using the bathroom.

Overall the hotel seems badly cleaned (p.e. I saw the same potato chip on the elevator floor for 3 days!). Service is overall slow and unefficient: p.e., I had to call reception twice and wait 40min for a pillow; went to the Pizzeria at 9pm and they couldn’t bring a pizza there was no dough anymore.

The buffet is simply depressing at night: poor lighting, no music (only the sound of the refrigerators). Little variety on the menu (and everything’s expensive for the quality offered).

The swimming pool area had the potential to be great, but there are almost no places to protect from the sun, and believe me, the sun in Natal burns! The pool water is dirty and turbid (you can actually see little particles in suspension) and I’ve never seen an employee cleaning the pools.

This hotel is one of the "top" hotels (Via Costeira) that is nearer Ponta Negra. However, it's still a long walk and sometimes there's no sidewalk, so if you have trouble walking a lot or have kids, you'll have to take a cab or the bus anyway.

The positive thing about this hotel is its easy access to the beach, its only a few stairs away and it has a shower down in the beach (good to take the salt and sand off).

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In sum, I do NOT recommend this hotel!

Unique Quality: The pool area has all the potential to be good looking and enjoyable. It has many separate pools, mini-waterfall, palm trees everywhere, benches inside the swimming pool in which people can seat and enjoy a refreshing drink at the barcounter. However, the pool water is turbid and the pool walls show signs of "grease". It also has a pool that works as a mini-waterslide. The waterslide pool is even worse, the water is turbid, greenish and it has a funny unpleasant smell.

• Opinion of Price: more expensive than average
• Related to: Romantic Travel and Honeymoons, Spa and Resort, Family Travel

Ocean Palace Hotel Photo: Not recommended!

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