Sign in with FacebookRoyalty Barra Hotel
Hotel Class: 
4 Stars - 3 Reviews and 36 Opinions
Avenida do Pepe, 690, Barra da Tijuca, Rio de Janeiro, State of Rio de Janeiro, 22620-170, Brazil
- Map
This Hotel - Hotel
Photos - Hotel
Amenities
Check Rates and Availability
of people enjoy staying here
39 Opinions
- Excellent
- Very Good
- Average
- Poor
- Terrible
Our Members Say
-
edukiper
- Reviews: 5
User Rating
Run away from this trap!
We booked 60 rooms for a business meeting last July. The total expenses in the hotel was around USD 100.000 but we regret of the choosen.
Our clients faced so many problems that is difficult to start the report.
-Front Desk is terrible – sarcastic, bad mood, bad service. A special employee, an Argentinian named Pablo is the leader of the gang. The serviced offered is so bad that some of my clients just gave up of complaining.
-Water in the safe box! Yes, true – one client from Iraq, after pay for the right of use his room safe box (I travel around the world and never been charged for this service even in 5 stars hotels) put his belongs into the safe. Next day, when he opened the safe box, everything was damage by water! There was 3 fingers if water deep in the safe. Of course, front desk did not gave a sh… for that.
-Pressing service was about USD 60,00 for a costume!
-Problems with water supply in the morning when some water bomb collapsed and our guests stayed lost, without water and information of course.
-Client from Pakistan hadn’t his room made up after 2 days of request.
-No one in the telephone desk speak English. In the whole hotel.
I seriously was ashamed to present my city in such a bad hotel. Run away from this trap!
Read more: http://members.virtualtourist.com/m/p/m/2126db/#ixzz1UBdN4vNR
Unique Quality: Just location.
-
edukiper
- Reviews: 5
User Rating
Run away from this trap!
We booked 60 rooms for a business meeting last July. The total expenses in the hotel was around USD 100.000 but we regret of the choosen.
Our clients faced so many problems that is difficult to start the report.
-Front Desk is terrible – sarcastic, bad mood, bad service. A special employee, an Argentinian named Pablo is the leader of the gang. The serviced offered is so bad that some of my clients just gave up of complaining.
-Water in the safe box! Yes, true – one client from Iraq, after pay for the right of use his room safe box (I travel around the world and never been charged for this service even in 5 stars hotels) put his belongs into the safe. Next day, when he opened the safe box, everything was damage by water! There was 3 fingers if water deep in the safe. Of course, front desk did not gave a sh… for that.
-Pressing service was about USD 60,00 for a costume!
-Problems with water supply in the morning when some water bomb collapsed and our guests stayed lost, without water and information of course.
-Client from Pakistan hadn’t his room made up after 2 days of request.
-No one in the telephone desk speak English. In the whole hotel.
I seriously was ashamed to present my city in such a bad hotel. Run away from this trap!
Read more: http://members.virtualtourist.com/m/p/m/2126db/#ixzz1UBdN4vNR
Unique Quality: Just location.
-
riopel
- Reviews: 1
User Rating
Terrible and Insulting Front Desk
• The reservation for the Master Oceanic room was made 1 week ahead.
• I arrive at 21:30 for performing the check-in. The lobby was full of travelers that were delayed due to their flight cancellation related to the Volcano in Chili.
• At 22:00, a receptionist kindly explained that they were having difficulty due to the Volcano in Chili and kindly requested to be understanding and to return in 20 to 30 minutes and that my room would then be ready.
• I cordially left and returned at 23:00 providing twice the time requested for preparing the room. Upon my return, the lobby was finally freed from the delayed travelers. I was nevertheless requested to wait another 15 to 30 minutes and informed that room was still not ready.
• I then complained that I have been waiting for almost two hours and that a discount should be given for my lost time or possibly even provide a free night. Marcelo replied ironically that I could make a suggestion in the suggestion box. The sarcastic comment was inappropriate and unnecessary and no apologies were given for the late room.
• At 23:15, Front Desk informed me that a lower standard room would be given instead of the pre-paid Master Oceanic room. I complained that I was told almost two hours ago that my room would be ready and they were now given me a lower standard room. He insisted that no other room was available. I responded that I would take the room but that they would have to provide a discount considering that they were not providing the room standard paid by the company at a higher rate.
• Instead of responding that someone would get in contact with us the next day to provide a discount or rectify the situation, he simply responded that we should complain with the reservation center because there was nothing he could do.
• I requested to speak to the manager and was told that there was no manager. Considering the difficult evening, it is not justified that no manager or concierge was available. I complained that they should have a manager available or someone able to take a decision to address my complaint and providing the discount for the lower standard room without having to call the reservation center. I was told that if I was not satisfied I should go to another hotel !!!
• I was very disappointed to be treated with sarcasm and to be told to go to another hotel if I was not satisfied.
• If you are looking for an hotel which will charge you for a room and give you a lower standard room for the same price and be treated badly, this is the hotel to choose.
Unique Quality: Insulting front desk.
Will give you any room at no discount price even if you paid for an higher standard.
Sort by: Most recent | Most helpful
1 - 3 of 3
- 1
Explore the World
- Hotel Atala Champs Elysees Paris
- Hotel Sandra Club
- Ramada Inn Laurel
- Coral Beach Rotana Resort Tiran Hotel
- City Hotel Verona
- El Cortecito Inn
- Nof Ginosar Hotel
- Courtyard by Marriott Toronto Brampton
- Quality Inn Boardwalk
- Helang Hotel
- Mountain Edge Resort & Spa At Sunapee
- Hall Of Fame Hotel
- Hotel Si Como No
- Madras Hotel
Travelers also viewed
The People
Our Members Say
Insulting front desk.
Will give you any room at no discount price even if you paid for an higher standard.
745 members live in Rio de Janeiro
- Royalty Barra Hotel: Book online.
- Hotels.com See maps & reviews for over 140,000 Hotels worldwide!
- Royalty Barra Hotel: Save money, Book now !
- Booking.com Excellent choice, Low rates
Sponsored Links
Hotel Helper
Rio de Janeiro
Near Royalty Barra Hotel
Step Up from Royalty Barra Hotel
Cheapest in Rio de Janeiro
Great Hotels for Less
Questions and Answers
Q: Hotels with airport transportation "Are there any hotels in Rio which offer free transportation from the International airport?"
A: "I've never heard of any (in all the time I've spent on Brazil travel forums and actually in Rio). The cheapest way to get to Copacabana or Ipanema is by Real bus,..."
- Royalty Barra Hotel: Save up to 50% off Hotels Everyday
- Expedia.com Photos, Reviews and the Guaranteed Lowest Prices
- Royalty Barra Hotel: Save on Hotel + Flight Packages
- Expedia Vacations Book with Best Price Guarantee. Click or call now: 1 - 800-713-8214
Sponsored Links
Latest Rio de Janeiro hotel reviews
- InterContinental Hotels & Resorts Rio
- 125 Reviews & Opinions
Latest: May 3, 2012 - Ibis Rio De Janeiro Centro
- 39 Reviews & Opinions
Latest: Feb 29, 2012 - Golden Tulip Ipanema Plaza
- 250 Reviews & Opinions
Latest: May 30, 2012 - Miramar Palace Hotel
- 40 Reviews & Opinions
Latest: Feb 13, 2012 - Hotel Bandeirantes
- 44 Reviews & Opinions
Latest: May 7, 2012 - Hotel Novo Mundo
- 23 Reviews & Opinions
Latest: May 20, 2012 - Ipanema Plaza
- 255 Reviews & Opinions
Latest: May 30, 2012 - Sofitel Rio de Janeiro
- 243 Reviews & Opinions
Latest: Jun 1, 2012 - Gloria Hotel
- 21 Reviews & Opinions
Latest: Jan 26, 2010 - Hotel Mar Palace Copacabana
- 37 Reviews & Opinions
Latest: Apr 21, 2012 - Transamerica Flat Barra
- 22 Reviews & Opinions
Latest: May 13, 2012 - Leblon Palace Hotel
- 5 Reviews & Opinions
Latest: Nov 4, 2010 - Ipanema Beach House
- 35 Reviews & Opinions
Latest: May 13, 2012 - Royal Rio Palace
- 34 Reviews & Opinions
Latest: May 29, 2012 - Hotel Monte Castelo
- 9 Reviews & Opinions
Latest: Mar 4, 2012
- Royalty Barra Hotel: Great Rooms. Great Rates.
- Travelocity Hotel rooms at up to 50% off.
- Royalty Barra Hotel: Book Now - Pay Later!
- Venere.com Best Prices & No Cancellation Fees! Hotels, Apartments, B&Bs and More!
- Rio de Janeiro: Save on hotel + air
- Expedia Vacations Get the lowest price on your vacation with our Best Price Guarantee
- Rio de Janeiro: Save money, Book now !
- Booking.com Excellent choice, Low rates
Sponsored Links
- Save on hotel + air
- Expedia Vacations Get the lowest price on your vacation with our Best Price Guarantee
- Save money, Book now !
- Booking.com Excellent choice, Low rates
- Book now for big savings!
- hotels.com Outstanding choice of hotels all over the world at fantastic prices.
- Save up to 50% off Hotels Everyday
- Expedia.com Photos, Reviews and the Guaranteed Lowest Prices
Sponsored Links