I live in Santiago, and we met friends travelling here on the spur of the moment. The room was clean, but very dark. They couldn't find our key, so we had to push a chair in front of the door!! There was no menu for dinner, just a set offering. The cost of the meal was 60 USD and it was frozen peas and carrots, creamed spinach and a broiled white fish. Breakfast was not included in the room rate, and after travelling extensively in South America this is the first time this has happened. It was $24 USD per person. The breakfast was not ready, and although the staff was very friendly (we speak spanish) this is an extremely poorly run hotel. The bed was short and uncomfortable, and the room smelled very moldy and you could see the water damage on the ceiling. The grounds were lovely, but for a one night stay 300,000 pesos (about $600 USD) was an outrageous price to pay for the quality of this hotel. When we were checking out the manager looked bored, and kept us waiting while he read a book in another room. The whole set up reminded me of Fawlty Towers! It is 45 minutes from Santa Cruz, and I would NEVER stay at this hotel again. The Hotel Santa Cruz on the Plaza is cheaper and head and shoulders above this place in all regards. After talking to a staff member, they said that most guests are from Europe and they never return. Enough said.
Unique Quality: The only saving grace is the beautiful setting and grounds. The staff are very nice and the gardens are lovely to sit in.
Directions: If you head south on Highway 5 from Santiago , there are signs to turn east at Km. 124, it is then a 5 km. drive to the Hacienda. It is about a 2 hour drive.
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