GHL Comfort Torre de Cali Hotel

Avenida de las Americas No. 18N-26, Cali, Colombia
#7
Rank 7 of 42 hotels
in Cali
1 review
Write a Review
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices

very bad experience

by written on December 26, 2010

After a nice stay in the GHL Comfort Hotel Torre de Cali from 19th to 20th December 2010, I have decided to book the wedding night from 25th to 26th Dezember as well there. I booked the arrangement the 20th December and paid in advance the full quote. As I arrived with my wife in the wedding night, the receptionist ask me for my passport which i left at home. Despite offering to send a copy of the passport next day by fax, mail or e-mail, the hotel refused the admission at the hotel. Any complaint has unfortunately not helped. First, the hotel was even not offering a payback of the full quote, only a small amout was offered to pay back. After (a not very nice) intervention on my part, and several telephone conversations between the receptionist and her supervisor, the hotel paid back the full quote. Intersting point : at my first stay in the Hotel a week earlier, the receptionist don’t require the passport and made the admission with my swiss identity card.
With a prepaid reservation and the fact I already had a stay a week earlyer, it is absolutely amazing, that for a especially event like a wedding night the hotel refused the admission. Due to the inability to find a solution for the problem and the initial lack of goodwill, I urgant advise from a visit to the GHL Comfort Torre de Cali!
Fortunately, the Intercontinental knew how to deal with this situation and has welcomed us very friendly. We had a very nice wedding night there.

Cali Travel Forum

Need advice about Cali, Colombia? Visit the Travel Forum for Cali and ask our Answer Gurus.

Latest Cali hotel reviews

Cali Hotel Casa Del Alferez
Excellent (4.5 out of 5.0) 2 Reviews
Four Points Sheraton Cali
Best (5.0 out of 5.0) 1 Review
Cali Plaza
Excellent (4.5 out of 5.0) 7 Reviews
Radisson Royal Hotel Cali
Excellent (4.5 out of 5.0) 2 Reviews
Torre De Cali Hotel
Great (4.0 out of 5.0) 2 Reviews
InterContinental Hotel Cali
Great (4.0 out of 5.0) 5 Reviews
 
Explore Deeper into Cali
Teatro Jorge Isaacs
Things to Do
Phazan Ceramics Art
Things to Do
Restaurante y Cevicheria
Restaurants
Salsa Dancing
Things to Do
Centenario
Things to Do
colorful San Antonio
Things to Do
Cali's colonial architecture
Things to Do
Plaza Caycedo
Things to Do
La Iglesia de San Antonio
Things to Do
Iglesia de la Ermita
Things to Do
Capilla de la Immaculata & Torre Mudejar
Things to Do
Iglesia de San Francisco
Things to Do
Iglesia de la Merced
Things to Do
Cali Zoo
Things to Do
pan de bono for sale
Restaurants
snacking around is great in Cali
Restaurants
one local keeps a tradition alive
Restaurants
the lulo lady gets her man
Restaurants
the lulada is found
Restaurants
Cali has great coffee too
Restaurants
a great set lunch in a trendy setting
Restaurants
Colombians love pizza too
Restaurants
not just a good deal zoon
Favorites
finding one was another matter
Favorites
the sweetener in the deal
Favorites
Encuentro de Bailarines y Bailadores
Local Customs
From Cali to San Cipriano and Back
Transportation
From Medellín to Cali
Transportation
Feria de Cali - Premier Salsa Event
Local Customs
Galería Alameda
Things to Do
The perfect mediterranean food!
Restaurants
Pleasant Ambient and Convenient Location
Restaurants
Flight from Cali to San Andrés
Transportation
Christmas Lights and Decorations
Local Customs
Salsa is More Than Just Music
Local Customs
Wall Decorations - Ceramic Tiles And Graffiti
Local Customs
Cali's Party Street
Nightlife
Traditional Cuisine and Food
Local Customs
San Antonio
Things to Do
Iglesia de San Antonio
Things to Do