JW Marriott Hotel Quito

Av. Orellana 1172 y Amazonas, Quito, Ecuador
#1 of 136 hotels in Quito
Very Good (3.5 out of 5.0) 4 reviews
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Based on 736 reviews
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Value Score

Poor Value

Costs More than similar hotels

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Tags

Eco-Tourism Hiking and Walking Spa and Resort
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Best of Quito

Best (5.0 of 5.0 stars)
by written on September 1, 2011

Traveled thur Quito on a Eco Tourism trip. The Marriott was unforgetable. Beautiful hotel in every aspect. Wonderful, helpful staff that answered all our questions and helped us with currancy exchange option and identifing nightlife and dining options.

Unique Quality: Location and grounds.

Nice Hotel, Horrible Experience

Terrible (1.0 of 5.0 stars)
by written on April 18, 2008

The following is a copy of a letter I sent to the Marriott:
To whom it may concern:

We took some guests down to Quito, Ecuador last week and had a very poor experience at the Marriott hotel in Quito. The following is a brief summary of the major problems, and while my time is very limited, I think it is incredibly important this is put in writing, even if the losses have already occurred. The staff at the hotel was not helpful in resolving issues, and at times rude about the problems.

1. They charged our entire bill of $1742 twice. When we reserved the rooms (4 rooms, 3 nights) we put a credit card on file to hold them, and when we called the hotel to review some details they suggested we prepay since it was a large amounts of rooms and we did not want any problems. My agent went to the hotel in person and paid the entire bill, which we have a receipt for, in early March. While we were there they charged my cc that had been holding the room originally for the entire amount again mistakenly. At first they did not believe a mistake had been made, and until we argued with them persistently, they checked their records and eventually grudgingly and slowly fixed it. We were in their accounting office for over an hour, but this mistake had to be fixed, I could not afford to leave it.
2. They charged extra taxes to my guests, that the hotel said was a “new” tourism tax. I reimbursed my guest for this which cost us $30.00. When we checked in my guests put cc on files for extras, and even those who bought nothing were charged this tax. The hotel said it was a new policy upon check out but never informed us or our guests up front. We argued with them, but it was not worth it. This was separate from the entire bill and original quote which we had in writing and prepaid to avoid situations like these.
3. The charged us $30 .00 for airport pickup. This is the one thing that I am still trying to find in writing, but we may have made a mistake and not gotten it in writing, but we were under the impression was included in our group stay.
4. We were offered a welcome cocktail, but they did not believe us because the person who originally wrote our offer was no longer with them, and we did not have that paperwork with us that evening. They offered us a less desirable substitution of orange juice, which we had no choice to accept, because we had not brought our paperwork that evening to “prove” the issue to them.
5. I was credited only 5 miles to account #, I have faxed paperwork to your offices here in the US, but based on my other experiences, I doubt this will be resolved. The first agent I spoke to laughed at the problem because even he saw how obvious this mistake was, but he like nobody else could fix it, he is my favorite employee so far.

As you can probably tell I am not satisfied with the Marriott, and will not be returning ever in Quito, and I do not know in the US. We are taking another group down to Ecuador in December, and have already made reservations elsewhere. Since we started taking small tour groups down to South America, we expected problems with South American service. As of this point the only major issue we have had with any transportation company, attraction, accommodation, or restaurant in South American was with the Marriott.

By the way, this is the second time I wrote this letter because your website timed out. I hope you understand my concerns. Best, Adam

Directions: A little dangerous, they have some robberies around the hotel

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8th Best Marriott in the World

Great (4.0 of 5.0 stars)
by written on September 27, 2005

We enjoyed a 7-day stay, in an Executive room with priveleges of the Executive Lounge for breakfast, happy hour, dessert and use of Internet free, so we got a wonderful value. The Marriott was used for the 2004 Miss Universe pageant so the pool, waterfalls, grounds and everything is very first-class. The restaurants were well-appointed and staffed and I can highly recommend this facility as a top-notch hotel.

Unique Quality: The exercise area included separate hot sauna, steamroom, whirlpool and massage table areas for men and women.
Our room on the 6th floor included a view of the city and out to Mt. Cotopaxi with it's snowcover. Rooms on the other side included views of the pool and grounds.
The Executive Lounge has a great balcony so you can see the city skyline and get your bearings on Quito.

Directions: La Mariscal area

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Cheap AND Nice

Great (4.0 of 5.0 stars)
by written on May 27, 2005

We stayed at the Marriott ($90/night including full breakfast buffet through Expedia) for our first two nights in Quito. It is very new, excpetionally clean, and has a great pool area.

Pictures and trip reports available on our web site
whywework.com

Unique Quality: Nicely landscaped pool

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Nearby JW Marriott Hotel Quito

JW Marriott Hotel Quito

We've found that other people looking for this hotel also know it by these names:

  • Quito Marriott
  • Jw Marriott Quito
  • Marriott Hotel Quito

Address: Av. Orellana 1172 y Amazonas, Quito, Ecuador

3 Photos of JW Marriott Hotel Quito

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Amenities at JW Marriott Hotel Quito

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Free Parking
  • Business Services
  • Shuttle Service
  • Free High Speed Internet
  • Suites
  • Bar / Lounge

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