Great Hotel, wonderful location, but be aware...
by TripAdvisor Member Trekkersocal
The novotel cusco is a beautifully charming hotel located
near the Plaza Meyor in downtown historical Cusco. The location is great within walking distance to the city square as well as all the restaurants and night life of the city. The staff are super friendly
and warm. They offer a wonderful breakfast buffet as well as lunch and dinner service (i was not impressed with their dinner buffet though).
There are two parts of the hotel - the modern side and the more charming central side. We were in th emodern side where there were normal sized rooms and standard fare - pricey for the price you pay but it's Cusco though.
Bathrooms and beds were clean, adequate space, we even had a nice view of the historical buildings of Cusco from our window.
Be Aware!! When you arrive to Cusco, if you booked the hotel
on your own (i.e. not via a travel agency or part of the tour), they will have a sign at the airport for you .. you will think that this is the hotel picking you up for free .. it is not! In fact, it is travel agencies the hotel contracts out with. You will get a nice escort to the hotel, but you do not in any way need to accept their services. These may vary from disaster stories we have heard to pleasant ones.
We were offered three tours while in Cusco, obviously Macchu Pichu, the city tour, and Sacred Valley. They messed up with our reservations of the train, had to route us via the sacred valley and involving another 1.5 hr bus ride to the valley and switching to the train. It did get us there early but they could not get us any Vistadome class tickets, instead getting us backpacker class. We would not mind but they were not honest when they came back to us with the tix. I pointed it out and the initial travel agent was very stubborn, finally after 1 hour, the manager came by and the price was reduced as well as him trying to solve the problem. Bottom line: take the ride from the travel agent, hear the story, but don't comitt, there are tons of other travel agencies throuhgout cusco or doing it on your own as well is an option - just be careful .. we thourght it was the hotel itself.
I liked it
by TripAdvisor Member askabrit
Our room was very ordinary, similar to a modern Holiday Inn but the hotel entrance/restaurant was in a very attractive colonial style courtyard. Breakfast was excellent and the restaurant was very reasonably priced with good food and service. Location was just a couple of blocks from the main square but in a narrow street so pay attention when going out for a walk or you will never find your way back!
Pleasantly surprised, second time round!
by TripAdvisor Member Chezza27
Novotel was one of the few hotels we booked before leaving the UK for our trip around Ecuador and Peru and having stayed in some of the lovely boutique hotels in Peru, we were somewhat nervous about returning to a potentially bog-standard hotel chain. We were right... AND YET... we were oh, so wrong.
The first time we stayed here, we'd been reasonably comfortably lodged at the Casa San Blas and on arrival at the Novotel we were efficiently dumped in one of the modern rooms which was quite severely depressing. I would NOT (by any stretch of the imagination) recommend staying in one for the money you pay. HOWEVER...
The second time we stayed here after a trip to Manu, we were upgraded to one of the colonial rooms which was absolutely stunning, spacious, beautifully appointed and truly luxurious. We could have stayed there for ever! I think this must be one of their special tricks for people who are going for a second trip so that they get good reviews. Well, good trick, I say. The rest of the hotel is good - the breakfast was fantastic, the inner courtyard is very attractive and a good place to park yourself for a half hour or so and the reception is appropriately efficent (and although it wasn't especially friendly, they did remember our names which was good).
On the down side, the internet was obviously overpriced (5 dollars rather than 5 soles for 10 minutes or thereabouts) and the area around is swamped by rafts of "AGUA SIN GAS AMIGA" ladies and their traditionally dressed goat-bearing children.
Location wise, it's in a great town, in a good spot - close to Ciccolina (best restaurant in town) and even closer to it's new sister restaurant whose name I can't remember.
Strongly recommend Novotel - but ONLY if you're staying in one of the colonial rooms.
Loved this hotel!
by TripAdvisor Member cruisernut
Booked this hotel as part of a package for tour of Macchu Picchu and it was a wonderful place to rest after long days visiting the many sites around Cusco. We had two rooms in the modern section of the hotel with views of the city. Rooms were very clean with fresh linens and great temperature control.
Staff was very friendly and went out of their way to accommodate our requests. Breakfast had great variety of hot and cold foods and was a good start to the day. Perhaps we went during some quieter days but the interior courtyard area was a tranquil place to just sit, drink tea, and relax in the morning or evening. I would highly recommend this hotel as good value for your money. It provides clean, comfortable accommodations in a great location.
an excellent location
by TripAdvisor Member umurcan
The location of the hotel is excellent, it is very close to the city center. The hotel has two part, historic and modern parts. I stayed at the modern part, which was OK, a standard clean hotel room. It is very convenient for couples and elderly people. The hotel is very clean, and the service is nice. It is very nice to be at Cuzco at New Year's eve, a very interesting experience to be in the plaza around midnight. It is just 5 minutes walk from the hotel to the plaza through the typical old town streets.
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