Novotel Cusco

4 out of 5 stars4 Stars

San Augustin 239, Esquina Pasaje Santa Monica, Cusco, Peru

5 Reviews

Novotel Cusco
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94%

Satisfaction Excellent
Excellent
38%
144
Very Good
44%
167
Average
12%
48
Poor
3%
12
Terrible
1%
5

Value Score Average Value

Similarly priced and rated as other 4 star hotels

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Good For Couples
  • Families88
  • Couples90
  • Solo81
  • Business78
  • MookFamily's Profile Photo

    Wonderful Hotel in Cusco

    by

    The first impression of "Novotel Cusco" is that your staying in a historic house. Indeed the building is from the 16th century and the central courtyard is filled with heavy stone arches, inviting furniture and daylight streaming in from the glass roof.

    I'm embarrassed to admit my Spanish is limited to "No Habla Espanol." This was not an issue in this fine hotel since the staff compensated for my inadequacy with good English.

    Apparently, there is the "new section" and the "old section" and savvy travellers are told to ask for the old section. Not being that clever, we ended in the new wing. But our room was clean and well presented. We had no complaints and our window opened on pleasant small garden.

    We only had one dinner there in the three days we stayed, but the food was as very good. The only complaint about the service was that it was almost too attentive. I swear if I dropped a fork, a new one would be the table before the old one hit the ground.

    Indeed if I had any complaint about the service overall is that everyone was too eager to help.

    The breakfast buffet was good but unexceptional.

    As for the location, it is nearly perfect. Not close to anything noisy, but just a few minutes walk to the Plaza de Armas.

    Directions: Close to Plaza de armas

  • enjoytravelling's Profile Photo

    Beautiful patio

    by

    The hotel was a palace in the past and has a very beautiful patio in front of the main entrance.

    It is centrally located within walking distance to the Plaza de Armas.

    Rooms are spacious and clean.

    Very nice restaurants and breakfast buffet.

    Unique Quality: Very beautiful patio

  • nattybabe's Profile Photo

    Comfort in the heart of the city

    by

    The Novotel Cusco was an amazing place to stay. The rooms were more than comfortable, the staff pleasant and capable and the atmosphere relaxing. Cable TV with heaps of channels is available in every room.

    Breakfast was included in the price of our room and comprised of a huge American buffet with a South American twist.

    Like most hotels in Cusco you are welcome to help yourself to the coca tea in the foyer in order to help yourself adjust to the altitude.

  • brucesantarosa's Profile Photo

    Best place we stayed in Peru

    by

    The Novotel in Cusco has it all! It's in a good location near the Plaza de Armas (city center), but not so close as to be noisy. Great view of the hillside from our room. Spotlessly clean room. All of the staff were great and most spoke passable English. Wonderful buffet breakfast. Rather limited, but VERY good dinner and lunch menus, with nice unobtrusive Peruvian music at dinner time. Fair prices all through. Free internet access for guests. In 18 days, we stayed at maybe 7 or 8 hotels including the (higher rated - 5 star) Cusco Libertador, and the Novotel was by far the best we saw. We really cannot think of a single criticism. Highly, highly recommended!!

    Directions: very close to main square

  • annie_c's Profile Photo

    First Class Hotel

    by

    We chose to stay at this very highend hotel because we knew we would be camping for more than half of the time we were in Peru. Although it is very expensive for Peru standards, it was great for us because after two nights of camping on the river and three nights on the Inca Trail, we were able to relax in a very comfortable hotel with modern facilities and most importantly, a very hot shower. This hotel is located right off the main square and has free internet access as well as American style breakfast.

    Directions: Just off the main square.

More about Novotel Cusco

Great Hotel, wonderful location, but be aware...

by TripAdvisor Member Trekkersocal

The novotel cusco is a beautifully charming hotel located
near the Plaza Meyor in downtown historical Cusco. The location is great within walking distance to the city square as well as all the restaurants and night life of the city. The staff are super friendly
and warm. They offer a wonderful breakfast buffet as well as lunch and dinner service (i was not impressed with their dinner buffet though).

There are two parts of the hotel - the modern side and the more charming central side. We were in th emodern side where there were normal sized rooms and standard fare - pricey for the price you pay but it's Cusco though.

Bathrooms and beds were clean, adequate space, we even had a nice view of the historical buildings of Cusco from our window.

Be Aware!! When you arrive to Cusco, if you booked the hotel
on your own (i.e. not via a travel agency or part of the tour), they will have a sign at the airport for you .. you will think that this is the hotel picking you up for free .. it is not! In fact, it is travel agencies the hotel contracts out with. You will get a nice escort to the hotel, but you do not in any way need to accept their services. These may vary from disaster stories we have heard to pleasant ones.

We were offered three tours while in Cusco, obviously Macchu Pichu, the city tour, and Sacred Valley. They messed up with our reservations of the train, had to route us via the sacred valley and involving another 1.5 hr bus ride to the valley and switching to the train. It did get us there early but they could not get us any Vistadome class tickets, instead getting us backpacker class. We would not mind but they were not honest when they came back to us with the tix. I pointed it out and the initial travel agent was very stubborn, finally after 1 hour, the manager came by and the price was reduced as well as him trying to solve the problem. Bottom line: take the ride from the travel agent, hear the story, but don't comitt, there are tons of other travel agencies throuhgout cusco or doing it on your own as well is an option - just be careful .. we thourght it was the hotel itself.

I liked it

by TripAdvisor Member askabrit

Our room was very ordinary, similar to a modern Holiday Inn but the hotel entrance/restaurant was in a very attractive colonial style courtyard. Breakfast was excellent and the restaurant was very reasonably priced with good food and service. Location was just a couple of blocks from the main square but in a narrow street so pay attention when going out for a walk or you will never find your way back!

Pleasantly surprised, second time round!

by TripAdvisor Member Chezza27

Novotel was one of the few hotels we booked before leaving the UK for our trip around Ecuador and Peru and having stayed in some of the lovely boutique hotels in Peru, we were somewhat nervous about returning to a potentially bog-standard hotel chain. We were right... AND YET... we were oh, so wrong.

The first time we stayed here, we'd been reasonably comfortably lodged at the Casa San Blas and on arrival at the Novotel we were efficiently dumped in one of the modern rooms which was quite severely depressing. I would NOT (by any stretch of the imagination) recommend staying in one for the money you pay. HOWEVER...

The second time we stayed here after a trip to Manu, we were upgraded to one of the colonial rooms which was absolutely stunning, spacious, beautifully appointed and truly luxurious. We could have stayed there for ever! I think this must be one of their special tricks for people who are going for a second trip so that they get good reviews. Well, good trick, I say. The rest of the hotel is good - the breakfast was fantastic, the inner courtyard is very attractive and a good place to park yourself for a half hour or so and the reception is appropriately efficent (and although it wasn't especially friendly, they did remember our names which was good).

On the down side, the internet was obviously overpriced (5 dollars rather than 5 soles for 10 minutes or thereabouts) and the area around is swamped by rafts of "AGUA SIN GAS AMIGA" ladies and their traditionally dressed goat-bearing children.

Location wise, it's in a great town, in a good spot - close to Ciccolina (best restaurant in town) and even closer to it's new sister restaurant whose name I can't remember.

Strongly recommend Novotel - but ONLY if you're staying in one of the colonial rooms.

Loved this hotel!

by TripAdvisor Member cruisernut

Booked this hotel as part of a package for tour of Macchu Picchu and it was a wonderful place to rest after long days visiting the many sites around Cusco. We had two rooms in the modern section of the hotel with views of the city. Rooms were very clean with fresh linens and great temperature control.

Staff was very friendly and went out of their way to accommodate our requests. Breakfast had great variety of hot and cold foods and was a good start to the day. Perhaps we went during some quieter days but the interior courtyard area was a tranquil place to just sit, drink tea, and relax in the morning or evening. I would highly recommend this hotel as good value for your money. It provides clean, comfortable accommodations in a great location.

an excellent location

by TripAdvisor Member umurcan

The location of the hotel is excellent, it is very close to the city center. The hotel has two part, historic and modern parts. I stayed at the modern part, which was OK, a standard clean hotel room. It is very convenient for couples and elderly people. The hotel is very clean, and the service is nice. It is very nice to be at Cuzco at New Year's eve, a very interesting experience to be in the plaza around midnight. It is just 5 minutes walk from the hotel to the plaza through the typical old town streets.

Comments

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 Novotel Cusco

We've found that other people looking for this hotel also know it by these names:

Cusco Novotel
Accor Cusco
Novotel Cusco Hotel Cusco

Address: San Augustin 239, Esquina Pasaje Santa Monica, Cusco, Peru