Amazing new hotel, excellent food!
This is truly an amazing hotel that will give Inkaterra and the Sanctuary Lodge a run for their money. Brand new luxury hotel (which is hard to find in this area) with large rooms, large bathrooms (with excellent fixtures,) conveniently located and relaxing right on the river. The food is fantastic, some of the best I've had in all Peru..... try the veal stew... and the ceviche is the best. Even if you don't stay here you MUST visit the restaurant. Pleasant and very accomodating staff. Very nice spa as well. The front desk staff will also arrange to have the bus to Machu Picchu pick you up at the front door of the hotel. If coming to Machu Picchu and staying in Aguas Calientes.....you won't be disappointed.
outstanding, flexible, perfect for Machu Picchu
For Machu Picchu it is better for the money than the Sanctuary! Only hotel in Aguas Caliente where the bus will stop to go up for the sunrise. Excellent room with balcony overlooking river; very good dinner. Even though we spent only one night, for our second day sunrise visit, they arranged our tickets; the bus stopped at 5:35 am to pick us up -no waiting in the 5:00am lines at the bus station, even provided room to shower and change for the train back to Cusco.
All luggage transfers perfect!
It doesnt get much better
Based on the reviews on TripAdvisor i booked 2 nights here even though i thought it was a bit pricey. BUT it was totally worth it. the service from getting off the train right through to checkout was outstanding. they arranged the bus and entry to MP, gave us a free room upgrade and made us feel very welcome. Even for USD400+ per night it was worth it.
MP was a once in a lifetime opportunity and i through about staying at the hotel up at MP but glad we chose this over it. it was half the price and it was great to be able to explore the town in the evening.
I am going to be very picky here but my only problem (and it's very minor) was that the service at dinner was a little too good/quick. the food included was great but they had lots of waiters and as soon as i finished a course they would whip it away and the next course would be ready in 5 mins. just too quick.
Overall, i would stay there again in a heartbeat.
Worth the price
The service at this hotel is oustanding. They will get your Machu Pichu bus tickets and entrance tickets and order the bus to pick you up directly at the hotel, all at no extra charge which is a really nice convenience. They'll also coordinate getting your luggage back to the train station to leave you more time at Machu Pichu when you're departing. The restaurant food and service is high quality. The beds are very comfortable and the bath products are what you'd expect at a 4 or 5 star hotel in the States. Location is great too, you can look out at the rushing river from your balcony. All in all, a worthwhile splurge when you're visiting Machu Pichu.
Great hotel ,,, spa overpriced and not good
Stayed for one night after doing the Inka Trail. Fantastic dinner. Great beds, linen, room, bathroom... oddly situated room gave people on Perurail a VERY intimate view of me in my bed. They had fun waving at me as the train bellowed by... if you need to sleep in late get a room on the other side of the hotel or the train will give you a rude awakening. Restaurant was innovative and excellent. I booked a massage because my body was wrecked and the therapist was terrible. She knew two techniques... squeeze and knead. Swedish alone can be boring as it is, but someone who only does a couple maneuvers makes the whole thing a total waste of time and money... and it was extremely expensive too. It was supposed to be some special "Acllala massage." Totally bummed. Spa was ungrounded in general.. the front desk ushered me down there and gave me no instructions as to where to undress, etc. The robes they have are one size fits all --- ladies. Forget that I'm a large man.... avoid it totally. You'll feel robbed.
The best hotel in Machu Picchu by far!!!
Great hotel, the best in Machu Picchu by far! Delicious food, great balcony view, and the location is phenomenal, the closest to the Machu Picchu mountain. The service is the best that you can get in that town.
Don't miss it!!!
Great setting, probably the best food we had between Argentine & Peru, great rooms. A wonderful hotel to go with the setting. Friends stayed in other hotels - by all accounts this is streets ahead. Try it!
Thi is an expensive hotel, but you get what you pay for. The price per night includes dinner and breakfast. The hotel restaurant is very good, certainly much better than I was expecting (My partner and I like eating out a lot and were not really expecting much of a restaurant experience during my trip to Peru).
The rooms are lovely, very comfortable, with realy nice luxuriuos bathrooms. Hotel location is great too - away from the grotty centre, with beautiful views of the river and gorge.
Without a doubt the best hotel in this wierd little tourist town. If you want to treat yourself to some luxury, this is the place. If you want a backpacker experience though, don't stay here.
Awesome Experience, Great Hotel
If you truly want to experience Macchu Picchu without sacrificing luxury this is the hotel to stay at. Everything is top notch, and the service and attention to detail is comparable to any 5 star hotel back in the states. My wife and I were really impressed with our room that had a andean feel with modern amneties. We loved the restaurant, and especially enjoyed the spa. I highly recommend this hotel.
A lot of dollars
We stayed two nights at the Sumaq as part of our honeymoon trip, before and after our visit to Machu Picchu. We were greeted at the Train Station by a hotel worker who helped carry our luggage the ~5-6 blocks from the train station to the hotel. On arrival to the hotel, it was clear they didn't have the specifications we asked for on our website reservation, though it worked out. It seemed funny to me that a junior suite consisted of a room with two double beds, two chairs and a TV -- more like a standard two double bed room at other hotels.
The dinner and nice breakfast buffet was included in the price. Our first night at dinner was a bit of a disappointment -- the waiter seemed to not care about us, the Sumaq salad had fried cheese sticks(?!) and the peanut chicken was also fried. Too much fried food for a high end restaurant. The second night, we chose other options and they were much better. The breakfast buffet was very inclusive and we appreciated having a big breakfast before a big day of hiking. None of our waiters ever smiled at us, and all seemed to just be counting down the minutes until they could go home, at both dinner and breakfast.
The hotel room was very clean, well lit and we had excellent water pressure during our stay. The balcony was a very nice extra, and we had a great view of the river...during the day. At night, you have to keep the windows shut because the flies and bugs will come rushing in! The hotel is just on it the edge of the town, so that there is not too much outside hustle and bustle to keep you awake. The hallways transmit quite a bit of noise, but I was surprised that the noise from early rising Machu Picchu visitors didn't wake us up. That being said, the buses going up to MAchu Picchu drive right past this hotel, which might wake you in the am. The benefit of this is that they stop at the Sumaq on the ride back home, so you don't have to walk all the way back from the bus stop.
Despite the price of the hotel, bed was very hard. Also, it seemed strange to us that we would turn off the heat in our room because the temperature was perfect, but every time hotel staff (room cleaners, or people to turn down the bed) came into our room, they turned the heat back on. There was a free lock box in the room.
Overall, though it's a nice hotel, clearly new (some areas even still smell like paint) and clean, for the price, we thought the service and attitude of the hotel personnel and wait staff was a bit lacking. [But then again, we are comparing this to the amazing Libertador in Cuzco.]