Soul Mate Inn Lima

Calle Toribio Pacheco 348-350, Miraflores, Lima, Peru

3 Reviews

Hotel Soul Mate Inn
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68%

Satisfaction Poor
Excellent
39%
9
Very Good
21%
5
Average
8%
2
Poor
8%
2
Terrible
21%
5

N/A

Value Score No Data

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Good For Business
  • Families64
  • Couples73
  • Solo83
  • Business90
  • Nice hotel and very good service

    by

    I do recommend this hotel because they have a very good service, my stay in this place was really comfortable. They are in a good location, the staff is very friendly, rooms are comfortable and the price is really good for the service you get

  • This place isn't safe, I don't recommend it at all

    by

    I had a bad experience at this hotel. Three days after being at this place money was taken from our luggage (I traveled with my wife, fiancee by that time). The hotel in compensation for this offered us free safety box (costs $ 5 per day and is not included in the price of the room) which we accept because we thought maybe the robbery was an isolated incident, and we were very busy doing papers in several embassies (we are of different nationalities) to go from one hotel to another in an unknown country. Seven days after the first robbery, my laptop disappeared from the room (leaving all the cables and charger included) and the hotel also did not respond at all, and instead found a hostile attitude from the administrator (Mrs. Irene Benitez) who suggested that it was a move from me and my wife for not paying the rent and that it "never happened in the hotel" and we "did not have any laptop". They never wanted to provide the security video, and no will from the hotel administration to help us to resolve this incident. I went to the police, gave my statement, and started a claim with the Indecopi (the entity responsible for regulating these incidents), demanding the return of my laptop and all its contents (or the equivalent) but despite all this efforts, I never recovered absolutely nothing, not even received an apology from the hotel.

    I emphasize that in general, plant personnel on this site is friendly, the only one showing negative attitude was the lady mentioned. In addition the hotel photos on the internet do not reflect the reality of the physical plant, quite modest for what they announce (we had a room of 3 x 3 meters on the third floor, with a tiny 14 " TV); breakfast is cheap (a portion of bread, some butter balls, artificial orange juice and coffee with milk), the internet is poor, and often we had to go down to the first floor to locate the computer room as the wi-fi service offered by the hotel was not operating properly.

    For $45 dollars a night I found (besides higly insecure because we were robbed not once but twice) this place quite expensive. The last four days (the theft of the laptop made us want to go out of there before more of our stuff dissapear) were spent in "Residencial Sori”, located in the area of San Isidro, where for $33 dollars per day we rented a studio apartment spacious, safe, in a very nice place, and fully equiped with all the services.

    For these reasons I do not recommend AT ALL Soulmate Inn Hotel. There are better and cheaper options.

  • En este hotel pueden robarlo...no lo recomiendo.

    by

    Tuve una pésima experiencia en este hotel. Tres dias después de alojarme, fue sustraido dinero de nuestro equipaje (viajé con mi esposa, en ese entonces mi prometida). El hotel en compensacion por esto nos ofreció la caja de seguridad gratis (cuesta US$5 por dia y no está incluida en el precio de la habitación) la cual aceptamos porque nos pareció quizas un incidente aislado, y estábamos muy ocupados tramitando papeles en varias embajadas (somos de nacionalidades diferentes) como para andar de un hotel a otro en un pais donde no conociamos a nadie. Siete dias después de el primer robo mi computador portatil desapareció de la habitación (dejaron todos los cables y el cargador incluso) y el hotel, igualmente no respondió por nada, y al contrario se encontró una actitud hostíl de parte de la administradora (Sra. Irene Benitez) quien insinuó que era una maniobra mia y de mi esposa para no pagar la estadía y que eso “nunca habia pasado en el hotel” y que nosotros “no teniamos ningún portatil” porque no estaba registrado. Nunca quisieron suministrar los videos de seguridad, y menos se vió voluntad del hotel para ayudarnos a solucionar este incidente. Acudi a la policia, di mi declaración, e inicié una demanda ante el Indecopi (la entidad encargada de regular estos incidentes), exigiendo el reintegro de mi laptop y todo su contenido (o una suma equivalente) pero, pese a todo esto nunca recuperé absolutamente nada, ni siquiera recibí una disculpa de parte del hotel.

    Quiero resaltar que en general, el personal de planta en este sitio es amable; la única que mostró actitud negativa fue la señora en mención. Por otro lado las fotos de las instalaciones en internet no reflejan la realidad de la planta fisica, bastante modesta para lo que anuncian (nos tocó una habitación de 3 x 3 metros en el tercer piso, con un televisor diminuto de 14”); el desayuno es escaso (una porcion de pan, algunas bolas de mantequilla, jugo de naranja artificial y un café con leche); el internet es deficiente, y muchas veces debimos bajar al primer piso a buscar el equipo de la sala publica pues el wi-fi que ofrecen no operaba adecuadamente.

    Por US$45 dólares la noche me pareció (ademas de terriblemente inseguro, pues nos robaron DOS veces) costoso. Los últimos cuatro dias (el robo del portátil nos hizo querer salir de alli antes de que desaparecieran mas cosas) los pasamos en “Residencial Sori”, ubicado en el sector de San Isidro, donde por US$33 nos alquilaron un apartaestudio amplio, con todos los servicios disponibles.

    Por estas razones no recomiendo PARA NADA el Hotel Soulmate Inn. Hay mejores opciones y más económicas.

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 Soul Mate Inn Lima

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Hotel Soul Mate Lima

Address: Calle Toribio Pacheco 348-350, Miraflores, Lima, Peru