More about Casa Andina Private Collection
Not perfect but a safe choice
Stayed for a single night in adjoining rooms. The property is newer, modern and the rooms are typical big chain for the US but better than most rooms we stayed in Peru. The only thing that keeps me from rating this hotel the highest is the fair degree of confusion and indifference at the front desk. Although we asked for adjoining rooms, we were told when we called and even as we checked in that the property had no adjoining rooms. When we moved into the room, we could clearly see doors that connected to the next room. We had to find the manager to rectify the situation. Following that, we were told that they did not have a key for the other room and that the manager had left for the day and he had all the keys. We asked for the temporary use of a master key to open the door between the rooms. At breakfast, we came 30 minutes after opening but the toaster wasn't plugged in, no coffee was available and the omelet station wasn't manned. On the other hand, I would have no hesitation on staying at the property again. It has a beautiful view, particularly at night, and boat tours of the lake can originate from the hotel's own dock.
Paradise in Puno
We loved the Casa Andina private collection. Yes, its not near downtown Puno but that is not a drawback as the town is pretty grimey. The Casa Andina allows you to enjoy the beauty of the lake without the grime of the city. Comfy beds, beautiful surroundings and easy access to the islands or the city if you want. Only drawback was the dinner which was unedible.
Hotel is fine, but front desk are totally incompetent
We stayed at the Casa Andina Private in both Cusco and Puno. In Cusco the staff manning the front desk didn't always understand English, but at least they made an effort and were very gracious. In Puno the average wait for the guy at reception was 5-10mins. The hotel keys are bulky so you have to leave them at reception, and having to wait for the guy to finish off his phone call (which can take up to 10mins) before you can have your room key can be annoying, especially as he never seems to be remotely worried by the fact there are a load of people waiting for him.
We had booked a double room but were given a twin. When we told the guy at the front desk that it was a twin he denied it despite the fact the beds were on opposite sides of the room! When we insisted, he told us the hotel was full and that was the only room available. That wasn't a problem, but we received no apology at all or admission of a mistake on the hotel's side. To top it all off, when we asked for some tourist information, the guy actually gave us the wrong info!
Having said all this, the hotel is in a nice setting on Lake Titicaca, it's a 10min drive from cental Puno (there's literally nothing to see there, but if you're tempted it's only a $2 cab ride). The food at the restaurant is good. Rooms are spacious and decor is okay. Bathroom could be nicer but there's nothing wrong with it. The Hotel Libertador is on an island opposite. We didn't go in so I don't know what the rooms are like, but it's certainly a lot bigger than the Casa Andina Private.
Service above expectation
When we discovered we had left some special souvenirs, possibly at two other Casa Andina Hotels (Cusco and Sacred Valley), Flor Tisnado, the front desk person on duty Sunday morning, called those hotels, called our travel agency in Lima, (Inkanaturra) and made multiple phone calls on our behalf in order to locate where we had left our "treasures" and once located, how those items could be sent to us, at either the Lima Airport or to the states directly. She was amazing and tireless on our behalf. The staff all did their very best to help us and make our stay feel "at home" but Flor led the pack in service above expectation.
Better than expected
Stayed at the Casa Andina Private Collection in Puno for 2 nights. Booked through Condor Journeys ([--]) and paid 55UK pounds per night including breakfast which was excellent value for money. Great views of lake on the outskirts of Puno. Check-in went very smoothly. Although we had booked 2 rooms they were on different floors but we didn’t make an issue of this. We used the internet which was free. The staff were very helpful, we had no problems with anyone at reception – yes at times they were busy – but we didn’t have to wait too long. Best part of our stay was the lovely breakfast! It was the best we had during our trip.
The down side was around the lovely open fire people were permitted to smoke. Which spoilt it for anyone who did not smoke. If you were having trouble with the altitude then breathing someone else’s smoke was not going to help!
We had booked a private day trip on the lake with Allways Travel who collected us by boat from the hotel pier which meant we didn’t have to travel into Puno which is not a place worth visiting anyway.
No problems with altitude apart from headaches in the morning. In reception there was coca tea available without charge.
We stayed here for 3 nights in late December in the suite. Our stay was wonderful. The service was top notch, the restaurant was incredible, and our room was very nice. Absolutely no complaints!
I do highly recommend doing private tours to Sillustani and the floating islands (these were set up for us by the staff at Casa Andina). The floating islands are a bit overrated and having a private tour allows you to forgo 3 stops that the public tours do. Sillustani, on the other hand, was really interesting. I think this is a tour that is often overlooked.
Great service at the reception - very proactive!
Mixed feelings about this location.
- It is def value for $ - prob some of the cheapest place we stayed. The double room is very basic...we didnt like it much. However, we moved to the suite the following day, and it was great, huge room...almost more than double of a double room...jacuzzi, great view of the lake, dining area, and living room area. It was great value for money.
- The service at the reception is excellent...they go out of their way to help. Easy to call cabs, access to internet, for eg. the guy helped us proactively print out our boarding passes...etc
- funnily enuf, noticed that the check out time here is 9am (brekfast is also served only till 9am)!! I am not sure why this is so...we were hoping to relax after a long day and wake up late, and enjoy breakfast etc...however, thankfully they didnt ask us to leave, and we were there until 12noon...
- A small hotel...we generally like to have a pool, sauna etc...this place didnt have all that
- Is loacted near the railway track (!!)...so there was a lot of noise in the morning when the train passed..at like 6am...!! We were hoping to spend one day just winding down and relaxing...and the early morning train didnt help..
- Also, one of our towels had huge stains on them! which was gross...
- the restaurant food is decent...but the staff couldnt really speak good english...which was a bit inconvenient
- We ordered tea/cofee in the room, and it took almost 45-1hr for them to get it, after our ph calls...so i am not convinced that their room service is great considerng its a small hotel
Overall this hotel has the basic amenties, and provides value for money. if you want to relax, then taking the suite is better option.
This hotel is set on the shore of the Lake Titicaca. The sunsets are gorgeous and you can see them from your room. The rooms themselves are very basic, so if you are looking for luxury it's not the place for you. The hotel was clean and the staff was very friendly. I liked the main lobby of the hotel where you can have drinks by the fireplace. The restaraunt was surpisingly very good, it was the best food we tried during our Peru trip. They have a very nice wine selection as well. They also offer free internet access if you need one, but connection is very slow at times. The hotel has its private dock which is convenient when you do the lake tours. Floating Uros Island tour and Taquile island tour are a must. Taquile Island is less touristy and you get to eat people's local food and then they perform a traditional dance for you at the end. The island itself is very beautiful and I recommend taking a thirty minute walk from one side of the island to another to enjoy beautiful views. We used Lima tours and it was great. Our guide Jose Domingo Bustinza Chipana was wonderful, such a sweety pie and super knowledgeable, highly recommended.
Pleasant views over the lake away from town
Booked this hotel directly from the website after reading the reviews on tripadvisor. We weren't disappointed - slightly cheaper than the nearby Hotel Libertador but with almost as nice view across lake Titikaka, private jetty, and outside of Puno town which is a bit grimy (at least in comparison with the blue lake which lets face it is why you come here).
The room we had, king sized with a view of the lake, was lovely - the bed was giant, more like 2 king sized beds put together - with a very nice bathroom (European style with marble and a very good selection of toiletries), reasonable sized TV and a terrace. The only disappointment was that despite having a 'lake view' we were actually (as you can see in the photos) in the middle of the hotel complex, whereas we originally imaged the view to have been unobstructed. This meant if we sat on our terrace we would have been passed by most hotel guests. Slightly disappointing though we didn't complain to ask to move so there may have been better rooms in the same price bracket - clearly booking on their website directly rather than through a travel agent doesn't do you any favours.
The staff were very friendly and spoke excellent English, breakfast was a very extensive spread and was probably the best we had in Peru (including a ommlette chef and full American choice of bacon, sausage and local Peruvian options). Taxis into town (the alternative was a 45minute walk) cost 7 soles (~$2.5) and took about 10 minutes to arrive once you booked, from town to hotel cost between 5-7soles depending on your haggling. The lounge area where you waited for taxis had a lovely huge open fireplace which was a nice touch, this also doubled as the bar area so I'd imagine very nice evenings spent here with friends drinking if you enjoy this as a part of your holiday.
Overall we'd stay here again though it might be a little overpriced for what it offered and we might have been better paying ~$30/night more for the Libertador for better views.