While traveling in S.E.Asia last fall, I decided to spend a few days in Macau, to see the new construction and visit the heritage sites. Under Macau, Orbitz listed a number of hotels on the bay, shown on their map as 1 mile from the center of town, in a neighborhood called Bihai. When I arrived, I went through customs, called the hotel, and was told to get a cab from the ferry terminal. At the terminal, I entered Chinese customs and was detained for several hours for unexplained health inspection. This teaming worker border crossing has no provision for foreigners. Luckily, I had arrived very early, was able to call the hotel, cancel the reservation, walk back to Macau, and check in at another hotel. I e-mailed Orbitz, as their 800 number does not work overseas. I called Orbitz to inform them of the error on their site when I got home. When the charge showed up on my MerrillLynch Visa account, I requested it be removed. Orbitz said that the booking was self booked, and they would not remove the charge. I called the Bihai hotel, and they confirmed the reservation was cancelled and no charge was made. I believe Orbitz’s policy is dishonest. So much for the safety of on-line bookings!
I experienced this mostly on the Ferry Terminal as a lot of Mainland Chinese go through this place. They will cut into queue just because they're in a hurry. It felt like this was way to common for other people to care and tell them off. There was a guy who walked right into my trolley and bags which slipped off my hands and dropped to the floor just because he was hurrying to get his food. He looked at my baggages and took his tray and walked away. I figured theres no point in arguing:P