Pulau Langkawi Transportation

We booked airport transfers + vans from this tour company in Langkawi :

SHAROM LEADING TOUR (AS0237468-W). Address : No. 9, Bukit Tekuh, 07000 Kuah, Langkawi, Kedah, Malaysia. Telephone : (+6)012 4006674 (Ms.Geetha).

First sign of trouble was that they took 2 weeks & lots of pestering before we were issued a receipt for our payment. The person-in-charge (Ms. Geetha) claimed that she did not know how to scan or attach a copy of the receipt to her email. Fine but there wasn't even a confirmation email even when asked for one as an alternative confirmation of our payment.

We were a party of 26 people. When we arrived, only 1 van (Unser) was available to transfer the first group of people to our hotel, located about 15 mins drive from the airport. It took the driver an hour after several phone calls for him to pick up the rest of the party!

We rented 2 vans for the last day of our holiday. We were told the vans would be at our hotel before 10:00am for us to check it out, etc. At 9:45am, we called the person-in-charge (Ms. Geetha) & were informed that the previous rental party had yet to return the vans but the vans would be there in 1/2 hour's time. At 10:20am, we called Ms. Geetha again & were told that the vans were on their way.

For the next 50 minutes, at least 10 phone calls were made to Ms. Geetha through 3 different handphones but all calls were left unanswered or were quickly cut off. When queried later, Ms. Geetha's reply was "WHAT FOR TO ANSWER YOUR CALL? MY REPLY WOULD HAVE BEEN THE SAME".

At 11:10am, the 2 vans finally arrived - First van had its Rear light smashed and both vans had bald tyres! The condition of both vans were appalling. We had no choice but to accept the vans otherwise our whole day of plans would have been ruined. As it is, we lost 1/2 a day waiting for the vans to turn up. Then, we had to spend time at the second Petrol Station (first nearest one was out of fuel) because the fuel tank was totally empty and to pump air into the tyres.

The night before we were to leave, Ms. Geetha cut off all calls to her handphone so we were left without any confirmation of our airport transfer. Considering the problem, we made alternative arrangements to get to the airport early.

One group was already at the airport counter checking in when Ms. Geetha called to ask what time was the airport transfer required. She even blatantly replied "OH MAYBE THERE WAS A PROBLEM WITH MY CHARGER" when asked why she cut off her calls the night before.

Although she refunded RM40.00 to us, overall, it would be best to avoid any bookings with Sharom Leading Tour and beware of Ms. Geetha's poor customer service.

Last word of warning - Their website (www.langkawi-map.com.my) is infected by a worm. We had to quickly scan our PC when our Avast anti-virus picked up the threat.

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Transportation in Pulau Langkawi

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