Phuket Flights

We were very surprised by the extreme difference in standards between Singapore Airlines and Thai Airways. We were flying Business Class and our experience began regularly enough, we got onto the plane and were seated, but unlike Singapore Airlines, no pre-flight drinks were offered. The staff seemed unreceptive with few smiles. When the stewardess offered us reading material, she offered it to my partner and not to me. She did this with water and he had to ask her on her way back for a drink for me (a couple of times). When our meals had been served (mine came with a tea cup with a chip about 3cm round on the lip), the trays were not removed for at least 30 minutes after we had finished our meals. I needed to move in my seat as my hip was hurting, but was unable to. My partner was sitting in the aisle seat and reached across to the centre seats (unoccupied) to place our trays there. Meanwhile I could see a stewardess sitting down reading behind the curtain on the other side of the plane. Another surprise was the poor standard of food offered, especially when it was served in tin foil containers.

No drinks were offered on the trip other than the tea/coffee after your meal. We felt like having a champagne, so we requested one each. When we had finished our glasses, we waited for about 10 minutes, but still no one came to ask us if we (or anyone else) would like another. We pressed the assistance button and waited for 5-6 minutes. I could see the steward in front of the curtain with his legs crossed and reading the paper. I undid my seatbelt, picked up the glasses and took them to him, asking for a refill. He did not apologise or seem to care that I'd had to get up.

At around AUD$6,000 for 2 for a flight from Perth to Phuket, you'd think the standards would be quite high, so it's disappointing to know we could have saved several thousand dollars and flown Economy on Singapore Airlines for at least the same standard of food and better service, just closer chairs.

Part 2 next tip.

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