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The agents can be of a great help, but take evereything they say with a pinch of salt! Our agent Fili promised us that our room at Mereani's shared a bathroom with only one other room, and that the rate was 60 Fiji dollars for the two of us. What we paid was 70 + tax, and we shared two showers and two toilets with 20 other people. She also gave us the impression that transport to / from airport and harbour was included, but we had to pay taxi drivers all the time. Upon our return from Mana we had to spend a night at the "hotel" where Fili had her "office". We paid 10 FJD extra to have an air conditioned room, but all we got was an old fan. And Fili was nowhere to be seen, thus we never got back the change she owed us from our arrival.
All in all it was OK to have someone fixing everything for us, we were brought here and there, and deals were made for us. But she cheated us, and I am sure she cheated the people running both Mount View and Mereani's too, the two places she had arranged for us to stay. Make sure to have all agreements written down and signed, with all prices including taxes. But be prepared for surprises anyway!
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