Atlantis, Paradise Island
Atlantis Paradise Island Bahamas - Buyer Beware
I had booked through the Atlantis Paradise Island Bahamas (AtlantisBahamas.com website) for 7 days for my daughter, her husband, and their daughter at the end of last September.
When I got to the Checkout page, it showed the total cost and, on the right side of that page, it showed the itinerary which showed the flight details and the room. I assumed that this was the total package cost. Nowhere in the total cost did it say the flights were not included in the total cost.
It isn’t until you pay with your credit card does it show the flights prices are listed separately in addition to their supposed “Total Cost”. All this is very deceiving. I assumed this was for information only, not in addition to the resort cost.
I have since also looked at other booking sites (such as Bookit.com which doesn’t list Atlantis) and found similar other accommodations (such as British Colonial Hilton Nassau) which does include flights for a similar cost as I paid for Atlantis Paradise Island Bahamas for just the room. This oversight resulted in the trip cost was $936 more than was anticipated. True, the Bookit.com accommodations were not at the Atlantis Resort but the accommodations at British Colonial Hilton Nassau appear to be much nicer than the accommodations at the Atlantis Resort.
Just to be fair, this page does provide a link to their “Terms and Conditions”. I did not read this until later after discovering that the flight costs were not included and would be charged separately. On Paragraph 12 of the “Terms and Conditions” it does state “If you include airfare in your package, while you may receive a special discounted package rate for the total amount you pay for the package, your credit card will be separately charged by the airline for the airfare component of the package.” This can be construed in many different ways.
I called to register a complaint in October (there are not sites for complaining directly to Atlantis Paradise Island Bahamas directly) and did not get any satisfaction from their representatives at that time. Today November 20th I did finally get a call back and the representative said she would check into it and get back to me.
Therefore, buyer beware, Atlantis Paradise Island Bahamas is very deceptive in their presentation of their packages. In addition, my daughter has stated the resort is not worth the cost when compared to other resorts. I am posting this on as many travel sites as I can find on the internet.
Buy a daypass to the waterpark and aquarium---it is well worth the admission price.
No vendors to deal with, spotless facilities and waters, and lots to see and do.
The waterslides and water park are enclosed in a 141-acre environment with 20 million gallons of water, high-speed water slides, a mile-long river ride with rolling rapids and wave surges, 20 swimming areas, a spectacular kids water-play fort and 11 unique swimming pools.
Atlantis is one of the most impressive resorts in the world. It was modeled after the famous lost city of Atlantis, and is a vacationer's paradise. Complete with casino, beach, restaurants, entertainment, shopping, and more, just walking through the resort is worth a visit in itself.
The resort took only 11 months to build using thousands of Bahamian workers. A marina is located here to accomodate guests, and the largest marine habitat in the world, second only to nature. Guided tours are available. You can walk it yourself, but don't get lost.
See my other tips for more specific info on Atlantis.
The Marina Village has a bunch of shops as well as restaurants. The restaurants are: Carmine's, Cafe Martinique, Bimini Road, Johnny Rockets, Seafire Steakhouse, Marina Pizzeria and Jamba Juice. The shops include: Dooney & Bourke, Versace, Various jewelry stores, La Perfumerie and a variety of souvenier and clothing shops.
Liz and I wandered through the Marina Village on our way to the casino. Liz bought some perfume for her Mom at La Perfumerie; which was a very good price compared to home. Liz couldn't resist a Jamba Juice and stopped for a Strawberry Surf Rider which I happily shared with her.
The Atlantis Marina has some impressive yachts. We walked by the Marina on the way out of the Shopping village and were surprised at the number of yachts and their grandeur. It must be nice to travel the world by yacht stopping into great ports and seeing the sights.
For many years I had wanted to visit Atlantis. I hear of how beautiful the resort was and that there was so much to see. Yes, Atlantis is beautiful with wonderful marine atractions, shopping, restarants and casinos but some of the staff are just rude. We did find two people who were nice but the rest of the staff we encountered were a nightmare. It was nice to finally get to see Atlantis and we enjoyed the exhibits and shopping....but I don't think I would ever stay here.
Right by the Beach Tower is the Seagrapes Lagoon. There are some really colorful reef fish andrays swimming around in a cave. The lagoon is huge we spent some serious tie looking at all the fish and coral. They even have staff feeding the rays which is fun to watch.
We were headed towards the Lagoon Bar & Grill and wound up at the Predator Lagoon. There are some beautiful reef fish, sharks, barracudas, rays, sawfish and huge grouper.The coral in the tanks is spectacular and the colors are surreal. We walked through the submerged tunnels and it was incredible to watch the fish and sharks swim abouve and around us in the tunels.
Right outside the Royal Towers in the Mayan Temple. There are some interesting sharks here: Caribbean reef sharks, silky sharks and nurse sharks. There is a water slide that takes you into a clear tunnel through the shark tank. It's a quick ride but very interesting.
On arrival got to room and hadn't been cleaned so we were told to come back in an hour, this is after we had spent an hour queuing to check in. Went back after an hour and the woman had disappeared. Said rooms were ready and when I went to check still hadn't been cleaned. Offered a room with the patio door propped up against the wall. Finally got into our rooms about 5 hrs after we arrived and only when I asked to speak to manager did we get $75 off each room and a 'late' check out that only turned out to be an extension of 2hrs which I was disgusted at. Their policy seems to be 'take it or leave it'.
The lagoons are so smeely you have to cover your nose as you walk past.
Prices in the hotel are 4 times that of anywhere outside.
The paper they leave outside your door in the mrning is NOT complimentary, they charge you for it. BE CAREFUL!
15% gratuity on everything even on fast food or just getting a drink is a massive rip off, this extends to marina village too.
Air conditioning is freezing in the communal areas so take a jumper.
There is nowhere to sit or eat outisde in the evening which is ridiculous considering the temperatures inside.
Most of the staff are miserable.
You have to book your meals for your entire stay on arrival or you will end up not eating at all.
Nobody sticks to the dress codes so ignore them.
All the restaurants are dark and noisy, we couldn't even talk to each other without shouting.
Two of the lagoon beaches are always empty, this may look inviting but for God sakes don't use them there are jellyfish all over the seabed.
Overall a complete rip off as Beach and Coral Towers have very ordinary rooms, I just couldn't understand what we were supposed to be paying all this money for.
Best value for money would be to go forthe buffet dinners at Water's Edge, Marketplace and Seagrapes.
Also Ocean Club was a lovely escape from it all and the food there was really nice.
If you still want to go don't stay at Atlantis just visit it.
I didn't know whether to put this under a tip for a hotel or here, under something to do - but I decided upon something to do because you don't actually have to stay in the hotel to be able to enjoy it!
In 1969 the discovery of what looked like a stone pathway, at the bottom of the sea, off the waters of Bimini, led to excitement in the Bahamas that perhaps the lost city of Atlantis had been discovered. Thus the name for this hotel - Atlantis.
This hotel is HUGE - it's a resort, complete with its own man made lagoons for safe swimming and snorkeling!
The masterpiece is the gigantic aquarium which can be viewed from just about anywhere within the resort.... it is hige and it has got its whole ecosystem of fish and crustaceans going on in inside it - 100,000 in total - to give you some idea! There are sharks and rays, eels and lobsters... It is absolutely fantastic and anybody can walk in to see it. Enjoy the air con, have a drink and watch the fish. The kids LOVED it.
20 restaurants, 3 shopping malls & an enormous casino (walk straight through with children - do not stop). Outside there are swimming pools, water slides, nature trails.... absolutely no cost has been spared in turning this into a top ersort that everybody, of any age group, can enjoy.
Non hotel staying guests must pay a fee to use the facilities but as I say - you can wander around the resort for free and at your own leisure and it is worth checking the place and the fish tank out!
A picture of one of the many sharks with Lar in the foreground. On certain days they have a shark feeding show. The sharks are actually contained in a pool that Leap of Faith sliders slide through in a glass tunnel, and also a tube ride with a separate glass tunnel for the tube riders. The tube ride allows you to at least see the sharks you're sharing the water with..... Leap of Faith, well.....you're going too fast to notice.
The Dig is a recreation of the Lost World Atlantis. Walk through tunnels and pathways of walls with extraordinary views.
Atlantis claims to have the world's largest variety of sea life (above Sea World), 2nd only to the ocean. I believe it.
The Atlantis hotel has a fantastic aquarium. In addition to the main tanks and shark tank there is also the largest open air aquarium in the world and certainly the largest aquarium of any kind in the Caribbean. The aquarium specializes in native tropical species. The picture is of one of the 11 surface tanks which wind around in the 34 acre area.
Price is $25 each (NOT cheap). Of course it is free if you are a guest at the hotel. There are $5 off coupons on all the tourist maps.
Most people just know to visit the hotel itself, and not knowing the whole island is pretty much owned by one person... so what u do is taking the free shuttle, it is just outside of the main hotel, by pass the taxis... it will take you to the harbor, the west tower, the place where u get to see the beautiful french garden and cloisters! and golf course. we get to use their private beach as well, it was very nice.
the thing that I have always do is: it never hurt to ask, do not assume they do not have a FREE shuttle