* * PLEASE DO NOT USE THE SHUTTLE BUS SERVICE AUTOCARS L'ELAN * *
I booked a bus ticket to leave from Maastricht (NL) Trainstation at 02:10a.m.to Charleroi Airport and these are the facts;
1 - The van without any logo (and not an expected BUS) came just at 03:30am;
2 - The van did not stop in the expected spot as shown in your ticket;
3 - The van did not drive around to see if someone was waiting;
4 - The "extreme urgence" phone numer (as they call) did not answer my attempts;
5 - I was forced to pick a taxi and pay -EUR140;
6 - I made a claim and exposed all the facts including the taxi repceit;
7 - They refuse to refund me and I am still fighitng for this right!
P.S.: Because I booked a return ticket I needed to use that service again from the airport to Maastricht. I was almost loosing the journey again because I did not recognize the van and already inside, they departed before the time! THIS SERVICE IS COMPLETELY AMATEUR!!!
Beware, do not use this transfer company (uses more than one name) I was left stranded despite a text and phone call to confirm. I prepaid as I wanted a smooth transaction. I am ashamed to say I was scammed.
Avoid Airportways Shuttle Service at all cost. I have used them three times, and never ever again! The first time the van was old, dirty and rattled so loudly we could hardly hear each other speak. The second the driver got lost in country lanes, where he should never have been in the first place, and the third time they had still not shown up to pick us up 40 mins after the due time, and we had to take a taxi at considerable expense. Worst of all, their London office completely ignored our letter of complaint and our demand for a refund for the service we never received. They are totally unprofessional and untrustworthy. They don't deserve to be in business.
Absolutely do not trust Airportways shuttle company.
They are not serious
You pay in advance and they forget to pick you up (I had to get a taxi after 25 minutes waiting);
when you ask the refund, they forget you again.
Non fidatevi di Airportways shuttle company - é un bidone !
Ho pagato in anticipo per 6 persone e hanno dimenticato di venirmi a prendere - Ho atteso 25 minuti e poi sono stato costretto a prendere un taxi.
Quando ho chiesto il rimborso (dopo aver documentato le mie telefonate fatte inutilmente all'autista) non hanno neanche risposto.
Charleroi Airport is also called Brussels South. Be careful because Brussels is actually about 65 km away from the airport.
To get to Brussels, 3 options:
1/ Take the public bus A to Charleroi train station (in the city centre) which costs 2,50€ and from there take a train to Brussels, which costs about 7,50€ one way.
If you want to go to another city (Antwerp, Ghent, Bruges, ...) it's cheaper to buy a combined train-bus ticket at the Press Shop at the airport
2/ Take the direct shuttle bus from the airport to Brussels Midi Station. Cost: 13 euro one way or 22 euro return ticket. The bus leaves 20 times a day, +/- every 45 min.
3/ Take a taxi, which costs +/- 120 euro.
Charleroi is the 2nd biggest Belgian airport that hosts mainly low cost airlines.
The main company is Ryanair. They have more than 30 destinations from Charleroi Airport. More info: www.ryanair.com
Other companies are Wizz Air and JetAirfly
More info: www.wizzair.com and www.jetairfly.com
I work at Charleroi airport, so don't hesitate to ask me any questions.
Please note that since the 29th of January 2008, we have a whole new bigger airport, location is about 10 min from the ancient one. More info: www.charleroi-airport.com
DO NOT USE CHARLEROITRANSFER: sometimes they do not pick you up and they do not return the money (although it is their fault!!).
I had the same problem as others:
they called me 10 minutes before the pick up and told me that the car had broken down. AS I was in a hurry, I had to pay 115€ to go to Charleroi by taxi and they gave me no refund of the transfer I had already paid.
They have the worst service ever!! be careful!
L'Elan is a car company actives from years in the country. Formerly specialized in school travel, they work now a lot with Charleroi Airport.
I think you can contact them to get a travel quotation.
This company http://www.casteltourisme.be/ could also give you a good service.
I tried to use the door to door service of Charleroi, although I had heard reviews that sometimes they just dont come while you are returning. In spite of that, for comfortability I took the risk which was a terrible experience. For onward journey, the taxi did not come on time, and when it came, the driver kept on roaming to some place in opposite directions because he did not have the complete address of the second pick up person. We reached airport just 10 minutes before check-in. And the worst case was that the taxi indeed did not come at all while we were returning. Although I had confirmed from the concerned person (Daniel) so that we do not need to wait or airport. He confirmed at that moment, but when we reached airport, there was no taxi. I tried calling him and he just switched off the phone. The height of carelessness is that the number they mention as emergency number does not work all the time and they switch it off whenever they expect some call from customer. Seeing no other option, I had to hire other taxi service at that night as there was no other way and had to pay extra 100 euros to that taxi to return home as being night we had no other means to reach home. So, the money I paid to charleroi transfer for door to door pick up had actually gone waste. I tried calling him later for an explanation, wroter several mails, but the most strange part was that only once he (Daniel) replied that such things do happen during journeys and we need to be prepared about that. Never expected such an irresponsible service.
Would not recommend charleroi door to door service at all, as they get paid in advance and then you get to notice the irresponsible way they treat you. There is no way you could make sure that they send taxi while you are returning. If there is no other passenger, they simply dont send the taxi and keep mobile off.
Watch out - do not order a return journey from Brussels to Charleroi Airport with charleroitransfer.com, if you can not get an agreed pick-up time from your hotel in advance! Otherwise you risk having to wait many "unnecessary hours" at the Charleroi Airport before your flight.
We were a group of 5 people who had pre-booked a minibus transfer to travel round trip from Charleroi Airport to our hotel in Brussels. From the Airport to Brussels, we had "just to wait" around 30 minutes before our driver arrived.
The problem with charleroitransfer, is that one can not in advance make an approximately appointment for the time to be picked up at your hotel for the return journey. We were informed that we after 5 p.m. the day before our return, would get an SMS about the time to be picked up. It turned out, unfortunately, that we would be picked up 5 hours before our flight's departure! We phoned the company immediately to tell that we wanted to be picked up approximately 2 hours later, also because we only brougt with us hand luggage. It was unfortunately not possible to obtain a modified pick-up time.
We will never book a return flight to Charleroi Airport with charleroitransfer, if we can not get an agreed pick-up time in advance!
I think it is www.charleroitransfer.com that offers the best deal for travellers at Brussels South Charleroi Airport.
Their price is only 20 euro for one way and it is a DOOR TO DOOR trip!! Comparing the shuttlebus that is 13 euro and takes you only to Midi.
charleroitransfer rates are far more friendly and they use clean minibuses. You have to pay only 7 euro extra, and they take you home. I used to use the big shuttlebus and it was a disaster when my flight arrived late and the last shuttlebus has already left and I had to take a taxi for 120 euro!!! charleroitransfer always waits for late arrivals.
I can offer it to anyone visiting Brussels.
due to some negative feelings about online booking I tried charleroitransfer.com
My reason was that I couldn't find a cheaper and better service. I paid 25 euro for one-way. The minibus and the driver was okay, the trip was quick. All in all I liked the service. I talked to some people on the plane, they used the ryanair coach for 13 euro. They say it's a terrible service and not cheap at all, comparing to my door to door transfer. considering that they have group fares for 10 euro per person I'd never use the ryanair coach with my kids and husband.
This was my first visit to Belgium but I'll definitely use charleroitransfer.com again. Worth to try!
Have a good day!
I want to warn you about using charleroitransfer
I booked online their service, from my private address in Brussels to the Charleroi airport, paying by credit card.
Unfortunately nobody came to pick me, and I even didn't receive any SMS or call from charleroitransfer.com !!!
I tried to contact both their call center and their Belgian phone number, but nobody answered. I checked all my contact details on my reservation, and I saw that everything was correct (address, time, flight number, mobile phone number). As a result of their inefficiency, I had to call urgently a taxi to go to the airport (this costed me 165 euros).
So don't use charleroitransfer.com , because they are not reliable at all, and even in case of disservice you will never get refunded.
If you look carefully at their website they don't show any legal address of their company, or the name of a contact person: they must be a "ghost company"!
I booked the Charleroi Transfer and was very pleased that I could be guaranteed transport for 6:30 am flight. The trip between the airport and Bruxelles was impeccable. I was very pleased. Yet, for return, when I was already prepared with my coat and bag, I receive a phone call (only in French, which I speak badly) saying they would not be coming for me. They told the hotel (since I had to ask the personnel to respond to the call, I could not understand them) that they had car trouble on a highway that I was then told was nowhere near Bruxelles, so the porter did not really think their alibi was sincere. At any rate, what mattered to me was: they did not offer ANY substitution, not even a car by someone in Bruxelles. I was left, stranded at that ungodly hour, unable to rent a car on my own, there is no public transport at that hour, and in the end, I had to spend 150 Euro on a taxi! I received not so much as a letter of apology or anything.
I would most wholeheartedly recommend passengers AVOID this company, so that you don't risk finding yourself in such a dreadful and costly situation as I found myself in. As a matter of fact, I scheduled my flight only after confirmation that the CT could bring me to the airport. I received email confirmation, so it was not in doubt that this would be an ordinary travel experience, and not a disaster. I would have made completely different travel plans knowing what I now know.
The best way to reach Charleroi Airport from Brussels or to get to the city from the airport is a minibus company, called charleroitransfer.com
They offer a fantastic service, I always travel with them. It is really like a taxi, but costs only 18 euro. Which is nothing comparing to a regular taxi price of 100-120 euro...
If you plan to use Charleroi airport you should buy a ticket at their website www.charleroitransfer.com