Complaining about service
Restaurants, hotels and other places related to this kind of service have, by law, a book where customers can write their complains about service or products. It is called in Portuguese "Livro de Reclamações" and it could be translated as "Complaint Book". Everything you write there will be sent to the Tourism Service and the hotel or restaurant will have to justify what and why it happened. I would advise you not to play with this, but use it if you feel that service and products weren't good. Probably the manager will try to "solve" things so that you don't write on that book, because it might have serious consequences for the place. It happened to me asking for this book and they answered that they couldn't give it to me as it was closed in someone's desk and that the manager was out in a meeting and had the key with him. If this happens you should insist and write down on your...





















