Building has 2 entrances, one on avenue Wilfrid-Laurier and the main one around the corner facing the big hotel. Like the one in Montreal, if you want to speak to a specialist, you ask the receptionist at the front, and she’ll print out a numbered ticket. When you’re next up, go to the flashing number of the tourist person. There are also brochures to pick up. There’s a good one on Montmorency Falls if you’re going there with the layout that I picked up, but didn’t look at. I wish I had.
The person I went to spoke English well, and was very knowledgeable. She gave me a lot of ideas on what to do. They also have a Quebec booklet they’ll give you with much more info—but beware, some of the prices and opening times in it aren’t accurate.
According to the map there’s another TouristInfo location over by the shopping area nearer the river. ave de Hotels