Been here? Rate It!
WORST SERVICE EVER!!!!: cancun palace
I booked a stay May 25th - June 2nd (check out date). Our entire stay was marvelous and we enjoyed our vacation for these 8 days UNTIL check out. Upon arrival, everyone greeted us very well and welcomed us. They placed the yellow bracelets on us and told us not to lose them. When checking out at approximately 2:00 pm, they would not let us leave due to the fact that we had taken off our bracelets the night before prior to departing because there was no other use for it - after 8 entire days of wearing them we took them off because we no longer needed to have them on. When checking out the reception desk wanted to charge us 150.00 (75.00 for each bracelet!) claiming that upon arrival we were warned about this. Never once did any employee advise us that these PLASTIC BRACELETS! would have to be recycled/returned????? The staff made a scene including a man that claimed he was the manager: RAYMOND. He argued that we must pay 75.00 each to obtain a new bracelet, but per the contract that we have signed upon arrival it said that "guest will pay 75.00 for each remaining night" we had ZERO remaining nights, therefore, 75 x 0 = 0 due to the reception! They would not let us leave and we had to catch our flight back home. Due to all the commotion the hotel made, they caused us to miss our flight and wait an additional SIX HOURS! at the airport for the next available flight including a 100.00 re-booking fee by the airline! The even WORST and MOST EMBARRASSING part was that the staff RAN after us like we were criminals, told the taxi driver NOT to take us to the airport, when we walked away advised the security personnel at the entrance NOT to let us leave, security then let the manager know that we were leaving anyway and the entire staff RAN AFTER US like we were CRIMINALS!!!! They threatened to call the police and have us arrested if we did not pay them!!!! THere are witnesses that were at the bus stop that we took their names and phone numbers of if the staff denies their wrong doings. At this point, I want A) refund of the 75.00 charged to my credit card, B) compensation of 200.00 for missing our flights and half reimbursement of our stay for the trouble, embarassment and loss of time. I just got the response back from the hotel and theyre not even admitting to their wrongdoings!!!!
Palace Resorts: Such a selection of restaurants
My restaurant tip is based on the restaurants in the Moon Palace resort.
The Spanish Restaurant in the Nizuc part of the hotel was the best. The photo is of the Paella that I lapped up!
The staff in this restaurant were great, the atmosphere perfect and the food outstanding.
Food and service fantastic, located right next to the lobby bar-so it was really handy for a drink afterwards.
During breakfast and lunch this restaurant is self service, but changes to A La Carte in the evening.
Mo Mo No Hana (Oriental)
This is the only No smoking restaurant in the hotel. The Teriyaki was superb and the staff helpful enough, they do have a strict dress code though so be warned!
Italian- the name escapes me, but it is a really big canteen style place, again self service for brekkie and lunch and waiter in the evening. The food was good, but I have had better.
There were 2 restaurants located either side of the pool area, I did not rate them much, as there were birds flying in and out, flies everywhere, and the food was bad, you only got dirty looks from the staff!
Favorite Dish: Paella of course!!!!
Savatores in the Sun Palace: Food at Salvatores in the Sun Palace is delicious
Salvatore's is usually outside by the swimming pool. The pool is lit up and flowers with candles float in the pool. You can also see the beach and the waves while your eating. First class service also.
Favorite Dish: Garlic shrimp with pasta. Melts in your mouth.
Sun Palace Resort: No Cooking This Morning
We had been given a free all-day session at the Sun Palace Resort so we took full advantage of its all-inclusive breakfast! This is a very high quality resort with the surroundings to match. The food and service was excellent.
Due to the age of the children we only ate at the restaurants of the Moon Palace and Sunrise. The best restaurant, for dinner, of the 10 available was the Oriental restaurant at the Sunrise. The service there was qood - even better if you tip. The steaks available at the outdoor restaurants were OK, but the food can get cold quite quickly.