I'm really disappointed with Alux Restaurant Bar Lounge, last night I went with my mom and my boyfriend and had a very bad time. We had a reservation for 21:15 and arrived on time, but nobody seemed to care as we were invited to pass into an empty room (the bar?) and we were left waiting there for more than 20 minutes. After a reasonable time I approached the cashier to ask if we would be accommodated at some point. Only then the guy that handled the bookings started to prepare the table, so the time we waited before was in vain. We sat at a table that left much to be desired (next to some speakers, my boyfriend was looking at the wall and there was a tray in my chair). They brought the menu and we began to choose what to eat. How long can it take to choose what you will eat? More than 25 minutes passed and nobody came to take the order! A shame really. After 45 minutes of been completely ignored by the staff we decided to get up and leave Alux since it was 22:00 and we had not eaten.
When we were leaving, the guy in charge of reservations asked us if there was a problem, we said yes, it's been 45 minutes since we reached Alux Restaurant and we got no service. He poorly tried to apologize but it really didn't seem to matter since he did nothing to keep us in there and keep us as customers. Alux was full yesterday because it is high season now, but they shouldn't forget that it doesn't last all year. This is the second time I go to Alux since I live in Playa del Carmen and, while my mom is visiting, I wanted to show her the place. Last time, in mid-September, the service was not the best, at least not the one that corresponds to a fine restaurant, but it was not as disappointing as the poor treatment received yesterday. It is a pity they don't care for their local customers, finally, we are the ones that can go again and again and recommend or not the place.
I hope that my claim comes to whom it may concern and that they care to improve the service.
Sincerely, Lucía Rivero
Favorite Dish: Could't taste the food, we left after 45 minutes of no service at all!
Restaurant is made in amazing natural cave. Its quite big and you can also find a very romantic corner with sofa if you want. Our waitress was nice.He took us around the place and showed us some fossils and interesting shapes in the rocks. Its difficult to describe the place, you need to see it for yourself.
Favorite Dish: Food was quite good but all four of us were sick the next day..Cant be sure if we got it from here but.. Atleast go there for a drink, you really need to see this place.
We were absolutely amazed by Alux. After the taxi dropped us off on the corner, we weren't sure we were even in the right place. But, the manager met us there and led us down the 20+ stairs to the most beautiful restaurant I've ever seen. They didn't open until 6:00, and we arrived at 5:00 not knowing. Instead of being turned away, we received a personal tour and incredible service. My husband and I both ordered the lobster thermador and were blown away by the taste. YUM! Because there is no A/C, it was a little warm, so dress lightly. To get to Alux, you have to take a taxi that runs about $3-$5 from 5th Ave. Had we not been so tired from a day at the beach, we would have loved to stay and party at the bar. Can't wait to go back!
Alux (pronounced "a-loosh") is a restaurant and nightclub located in a cenote (a cave formed by underground rivers). The entrance is impressive; you descend a great rock staircase surrounded by tiki torches to the reception area. (It looks a lot like the "Tribal Council" area on Survivor.)
Candelabras, coloured lights, and flowing water adorn places throughout the cave. The dining area is dark enough that despite all the lamps, the waiters use flashlights and may have to lend you one so that you can read the menu.
The waiter we had was very quick--he seemed very concerned that we were being taken care of at all times. There's also live entertainment during the meal. We were treated to a fire juggler and a bellydancer.
Favorite Dish: Filete Mil Alux (fillet mignon in a roquefort wine sauce wrapped in serrano ham with parmesan cheese) served with vegetables and baked potato. Wash it down with red wine. This steak must have been an inch thick! The meal was fantastic and unbelievably filling.
You walk down the steps, and the cavern opens up as you enter the lounge area. It is hard to imagine whats above as you tour the various rooms. There is a small waterfall in the main dining area which runs into a small pond. I cant begin to describe the setting. Deffinately a must see when in Playa. We did not dine the evening we were there because the wife and I had just finished a 2 1/2 pound lobster tail elsewhere. We did enjoy sitting in the lounge with an excellent "capi", my all time favorite drink when made correctly, and they did an excellent job.