You might possibly lose your heart to all the cats at this resort. There were so many strays but the staff would feed them. We started taking a plate of food out after dinner to feed them. Some of them were so cute. This is my friend Julie feeding a few of them.
A wedding party staying at this hotel was robbed in 20 rooms of over $100,000 on Oct. 27, 07. Thieves were able to access all the safes in the rooms. Reports to the hotel management were met with hostility and threats. Local and Federal investigators were of no assistance. See the article in the Fort Bend Herald web site for November 1 for details. DO NOT GO To THIS HOTEL UNDER ANY CIRCUMSTANCES!!!!
Many of the resorts around Tulum, mainly the more rustic ones and bungalows - have salty water coming out of the tap. Not that you'd drink it even if it was fresh, but just be ready for it. It feels quite strange, especially in the shower, and on long hair. I used extra conditioner to help.
Many people have contacted us recently about safety concerns. The national US media has cast a dark cloud over an entire country based on incidents and problems that are primarily along the Mexico-US border.
The Rivera Maya is fine, there are no drug wars happening. We have staff on the coast with families; their kids go to school like normal, we are not living in fear, or flak jackets! Lots of people are on vacation as I type, enjoying the area. In a FOX News interview on March 11 it was even said that the "crimes are not against tourists". The problems are between cartels and government agencies that want to put a stop to them. Cancun and the Riviera Maya are safe. You can rest easy coming to the Riviera Maya. Read the recent travel alert from the US State Department on February 20. It does not mention the Rivera Maya.
Unfortunately we have experienced a few attempts at short changing in Tulum.
The first time was at a money exchange booth next to the post office. We changed 100€ and got a few 200 peso bills plus a huge pile of 50 peso bills. It should have come to 1,800 pesos. We counted it ourselves to check, and it was 100 pesos short.
The guy "realized" his mistake and gave us the missing 100 pesos.
The second time was at the gas station quite close to the exchange booth. We filled up for 300 pesos and gave the man a 200 plus two 50 peso bills. He pointed at the meter (we had given him the correct amount) and before we noticed it, the 200 peso bill in his hand had magically changed into a 20 peso. I've seen this trick before, it's a conjurer's trick to switch the bills round really fast.
I just said "bromas" and drove off.
My girlfriend was dosed with drugs in her drink here in December 2009 - at 6pm! I DO NOT SAY THIS LIGHTLY. We went for a sunset drink and a snack after a day exploring the area; and left after two margaritas. No more than 15 minutes later while driving back to Playa, she started experiencing extreme intoxication, nausea, then a very very long night of hallucinating, fear and paranoia. I know the difference between drunk and tripping, and as good as the margaritas were, two won't even get you drunk. This was a very difficult, very painful long night. This ruined not only our last night, but the entire Christmas vacation, and after 11 years of coming to Playa and Tulum, it's destroyed the idea of ever coming back to the area, or possibly even Mexico. The Cancunization of the entire coast is rampant.
If you need any more evidence of problems in the area: Tulum, Dec 2009, "12th Journalist Gunned Down In Mexico This Year"
This was the email response from the owners after contacting them three times: "We take all customer communications seriously and have taken time to consider the matter you brought to our attention thoroughly. We discussed this matter with the appropriate authorities and our management team. All parties agreed that without any evidence, we can do nothing in response" Somehow I find it extremely unlikely they went to the Mexican Police and told them one of their waiters has been accused of drugging a customer.
THIS IS A BIKE HOSTEL LOCATED NORTH OF TULUM , NEXT TO ADO
I am sending a complaint about
Tulum Bike Hostel
Carre, Cancun-Tulum km 230 Cerca de la ruinas
I have been talking with Emanuel there since Oct21,2013. Surrendered my passport to above company to rent scooter.
I rented a scooter there on 21 Oct 2013,
Scooter Stole from in front Hotel La Flaca, Tulum, Approximately 22 October I filed a Stolen report on Scooter with Police.
Manager of Scooter store demanded Money too return my passport, I had no choice but to have money wired down and I paid the Manager 1500.00 USD.
Manager did state money would be refunded if scooter was returned..
Tulum Police recovered scooter and returned to the location Above.
I have contacted the scooter/bike rental agency for the past week, manager will no wire back money.
This is a theft of money and manager challenged me to move forward with my complaint.
We stayed at two Cabanas in Tulum. I made both sets of reservations by email and did deposits. One worked out fine, that was Hotel Dos Ceibas. The other was more expensive than planned, that is Eco Hemingway. Both are very nice Cabanas, beautiful places with nice staff and lovely artistic touches. However, I thought i had nailed down the cost of the room, including taxes, and all other charges before making the arrangements. I think what went wrong with Eco Hemingway was that one of the staff there told me breakfast was included when we arrived. The bill was over a $100 USD more than I had been promised when we checked out. At the time, we needed to get to the airport so we paid rather than risk problems that would affect our flight. However, we sought explanations by email and were told it was the food and water. We only had breakfast and the water bottles provided in the room. The strange thing is that Hotel Dos Ceibas told us when we arrived that the breakfast cost and the price was clear, likewise the water so even though it was more than the original reservation, we had no resentment since we had the option of eating or getting water elsewhere.
To make a long story short, add this to your list of questions whether breakfast is included and if not, how much it costs. Whether drinking water is included and how much a bottle costs. Take a printout of the email with you in case you need it.
This area of the Yucatan Peninsula was hit pretty hard by Hurricane Emily last year, and most hotels have recovered to some extent. You may want to make sure that the hotel you are staying in does not have ongoing construction. Also, much of the vegetation such as palm trees has been uprooted. They have been replanted, but are young trees and smaller. Beach erosion, always a problem in this area, was terrible, and most beaches have only just started to re-open in the past few months. You may have a pipe running the length of the beach. Also, if you plan on traveling to Cozumel for snorkeling and scuba, the reefs have been damaged too. From what I've heard from friends, the snorkeling won't recover for some years, although if you're going to scuba, you can go deeper and still see plant and marine life.
My valuables got stolen from inside the cabaña!!! :-( I was stupid enough to leave my bag in there for a short swim...
Don't leave anything valuable in there, and make sure your door locks well (ours didn't)! There also will be safety deposits (sometimes for free, sometimes they charge you) at the different hostels.
If you are a senior just watch very carefully your steps... If you are young just watch more carefully!!!
Loose rocks and stones...
And this cute criature that I found wandering around.
All along the road to Boca Paila and Punta Allen there are signs warning you to drive slow and look out for turtles and crabs crossing the road.