The Mission Statement of the Atlanta Hartsfield-Jackson Airport is: "to be the world's best airport by exceeding customer expectations!" I don't know if it's the world's best airport, but Atlanta is the busiest passenger airport in the world. I've flown in to, out of and through the Atlanta Airport scores of times over the years and although it is BIG it is also operated very efficiently. So many flights connect through Atlanta that there is a saying in the South that you can't get to either Heaven or Hell without first passing through Atlanta.
For many years the airport was known as Hartsfield. It was named for William Berry Hartsfield, who served as Atlanta's mayor for a total of 24 years and is credited with developing Atlanta's airport into a national aviation center.
Later the airport was renamed Hartsfield-Jackson, to also honor Mayor Maynard Jackson, who in 1974 became Atlanta's first African-American mayor. I had the opportunity to meet Mayor Jackson once - on a Delta airliner flying between Atlanta and Frankfort, Germany. The Mayor seemed pleased that I recognized and spoke to him, and as a true politician he didn't miss the opportunity to shake my hand. Maynard Jackson was good for Atlanta. Among his accomplishments was leading in the modernization of the airport in the 1970s.
Updated Jul 3, 2007
Phone: Customer Service:1-800-897-1910
Website: http://www.atlanta-airport.com/
The international terminal can be a bit confusing when going through customs/immigration. The Atlanta airport was designed pre-911 and as such there were security issues that had to be implemented after it was built. Probably the most annoying is that when you arrive in the international terminal, you are re-united with your checked luggage. Unfortunately, there are items which are allowed to be checked that you are not allowed to carry on board with you. This makes it necessary to go through security before leaving the arrival area as you will leave there to re-enter the main terminals. :-( This is highly annoying, especially for those whose intended destination is Atlanta as bags have to be re-checked for transport to the main baggage claim area.
Updated Oct 6, 2005
Website: http://www.atlanta-airport.com
Many people seem to find the layout of the Atlanta airport confusing. Once you have seen the layout, however, you will see how simple the place is.
There is a main terminal with checkin counters on the north and south sides of the terminal. These are called, amazingly enough, the North and South terminal. They are in the same building, so just remember that it is just the way the airport has named it and not different physical structures. There are also gates for flights from the main terminal. These are called the T-Gates. There are 5 more separate buildings housing Concourse A-E for handling the capacity of the airport.
There is a train every few minutes that goes from the main terminal to terminal E. If you are arriving, however, make sure you stay on the train to the baggage claim area as it is quite a walk from the T-Gates (terminal gates) to baggage claim. When you go up the very large escalator to baggage claim, the south terminal will be to your left and the north to your right. If you need to rent a car, the rental agencies are directly in front of you at the top of the escalator.
(and it looks like the photo is messed up so I will work on it to get the correct picture online.)
Updated Oct 6, 2005
Website: http://www.atlanta-airport.com
Atlanta has had one of the top 10 busiest passenger airports in the world for quite a few years now. It has been the worlds busiest several times in the last 10 years, and there are always airplanes and their contrails overhead....
Written Dec 28, 2004
Hartsfield-Jackson Airport is the second busiest airport in the World. As most people know, this traffic is mostly passing through Atlanta, not originating from it. There's a saying, whether you go to heaven or hell, you must change planes in Atlanta first.
For me, the airport seems way too small for the amount of traffic it gets. Also the ticketing & screening areas are totally disorganized.
There isn't a great selection of hotels around the airport. I suggest taking MARTA, which has an airport station, into downtown (20 min) or Buckhead (45 min), as these places are more interesting to stay if you're 'laid over' for the night.
Written Feb 24, 2004
Website: http://www.atlanta-airport.com/
WARNING: this tip is boring, but very useful
unfortunatly i know a little about the transportation situation at the hartsfield internatinal airport. i lived in atlanta (dont ask why) for almost two years and for money to travel i found a job as a shuttle driver for a downtown hotel. not only did i take our hotel guest all around the city, but i made thousands of trips to the airport to pick-up arriving guest.
if u are flying into atlanta and staying in atlanta, theres some things u should know. first is that u are going to want to fallow the signs from the baggage claim to "ground transportation". when u come out the terminal doors u are going to first see the rental shuttles, and taxis. taxis in atlanta have a flat rate anywhere into atlanta for 20 dollars. dont pay a penny more.
after the taxi and rentals car shuttles, u will find the "downtown shuttles". this is where u really have to watch out. these guys will tell u anything to get u to ride with them. the average cost is 14 dollars to downtown atlanta, but make sure they tell u that before u get into the shuttle. these shuttles are cheaper then the taxis and sometimes the best way to go.
after the shuttle bus row, is the hotel shuttle buses. u should always check before taking a taxi or downtown shuttle, if your hotel has airport pick-up. in the hotel shuttle row u will find courtesy phones with all the hotels that pick-up from the airport. do not let the downtown shuttle guys tell u that your hotel doesnt pick-up at the airport, check for yourself. if the hotel does pick up its always free.
the cheapest way to get to downtown is by marta. it cost 1.75 and takes about 30 minutes. this isnt door to door service though and if u have a lot of bags this may not be the way to go.
make sure u research where u are going before u arrive in atlanta and call your hotel and ask the best way to get to them, it can save u some money
* please feel free to rate this tip, and any other of my travel tips, i am always looking to improve the quality of my homepage
Updated Jan 26, 2004
I pass through this airport at least once a month, transferring with either Delta Airlines or AirTran Airlines.
One thing I really get a kick out of is this 'Smoker's Room."
If you smoke, stay in here. You smell. When you come out, please use a breath mint before talking to me.
Written Dec 19, 2003
The Hartsfield-Jackson Atlanta International airport bears the proud distinction of being "the world’s busiest passenger airport."
Each year, an increasing number of air travelers start or finish their journeys in the Southeast region of the United States.
Location: 6000 North Terminal Parkway, Atlanta, Ga. 30320
Photo: Compliments of City of Atlanta
Written Nov 30, 2003
Phone: 800-897-1910
Air travel can be frustrating for everyone.
But imagine being in a wheelchair and being patted down every time you travel because you can't walk through the metal detector. Or being a diabetic trying not to look suspicious as you transport a bag of medically needed syringes through security. Or simply being a parent hanging on to a howling toddler and an infant while trying to fold down a stroller for the X-ray machine.
For special-needs passengers, flying can be close to a nightmare, especially over any holiday, when airports are packed and getting the attention of harried airline employees may be more difficult. But planning will help navigate some of the obstacles.
You should know that the airline is responsible for helping passengers with special needs. An airline can:
• Set you up with a wheelchair and skycap if you can't walk long distances or carry heavy objects.
• Have a skycap meet you and help transport your luggage.
• Operate electric carts on the concourses to help move you to your gate.
• Issue a special gate pass to let a personal assistant or attendant through security if the ticketed passenger is disabled or a minor.
You must tell your reservations agent that you have a “disability” or a “special need”. A lot of people don't or won’t use that word. People in reservations have been trained and they are very sensitive to those words. Don't beat around the bush. Also have them read the record back to you so it's exactly how you want it and you know they completely understand your requirements.
Make sure that you request your wheelchair or meet-and-assist service in advance. If you don't reserve a wheelchair in advance, you may have to wait to get one located at your destination.
You may also have to wait during peak times, so when possible, fly on slower travel days. Monday afternoons through Thursday mornings are the slowest, and Saturdays can be good, too.
Written Apr 18, 2003
If you are traveling from Atlanta to a foreign country I have found that waiting until you get to your country of destination to change most of your American currency is a prudent thing to do. Exchange rates at the Atlanta airport seem to be very poor compared to what you will get at your destination airport’s currency exchange (Cambio) concession. I certainly agree that you should carry some of the foreign currency to your destination so you can handle minor transactions until you can get the bulk of your money exchanged.
But you certainly can exchange all or a portion of your American money at the Atlanta Hartsfield Airport. Travelex has two currency exchange locations at Hartsfield, Atrium – main terminal and Concourse “E” near gate 26. Additionally, travelers should look for mobile carts at Concourse “E”. They offer the following services: foreign currency, traveler’s checks, drafts & wires, phone cards, travel insurance, foreign check collection and precious metals.
Thomas Cook also provides a currency exchange on concourse E. There is a $5 fee for currency exchange up to $500 and 1% for amounts over $500. Bank drafts are $15. The fee to purchase travelers checcks is 2% of the amount. There is no charge to cash Thomas Cook travelers checks, there is a $5 fee to cash American Express travelers checks.
A full-service bank is located on the eastern end of the North Terminal.
Written Apr 18, 2003
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If you are traveling from Atlanta to a foreign country I have found that waiting until you get to your country of destination to change most of your American...
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