We hired most of our cars...
We hired most of our cars through Avis and they were fine. However from Punta Arenas, we had booked a car through Hertz in London. When we got to the airport, they warned us the windscreen was damaged i.e. several cracks across the full width. We insisted that they changed the car, and eventually they conceded. When we took it back, they tried to claim $30 for a tiny chip under the wiper blade! Our suspicion was that this fee was going to go into someone's pocket especially as they had tried to get us to take the original damaged car. After about 10 minutes of arguing with the manager, I said I would pay it, demanded a receipt and stated that I would take it up with Hertz in London. Surprisingly, the manager changed his tune and we did not pay a penny!
