Empire Hotel And Country Club

Muara Tutong Highway, Kampong Jerudong, Bandar Seri Begawan, BG3122, Brunei Darussalam
(5 star hotel)
#1 of 22 hotels in Bandar Seri Begawan
Great (4.0 out of 5.0) 7 reviews
TripAdvisor Traveler Rating
Based on 860 reviews
Enter dates for best prices
Compare best prices from top travel partners
Hotwire.com Agoda.com

Value Score

Poor Value

Costs More than similar hotels

See Popular Hotels

Tags

Spa and Resort Family Travel Luxury Travel
See Amenities
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices

Most disappointing hotel ever!!

Terrible (1.0 of 5.0 stars)
by written on May 3, 2011

Hotel staff even does not know how to apologize but accuse me even it was hotels mistake. Hotel staff told me that they are not 6 or 7-star hotel but 5-star. But... this hotel service is not even 2-star hotel. Spent 2 nights at this hotel but complain (almost shout) 3 times to hotel staff. They just gave me most unpleasant holiday ever!! DO NOT EXPECT ANYTHING, this is my advise for next visitor.

Unique Quality: In spite of hotel service, pool and sunset from this hotel was excellent.

Add to your Trip Planner

5 star hotel w 2 star service

Bad (2.0 of 5.0 stars)
by written on March 31, 2011

Being a local who has migrated about 10 years ago, every time I bring friends & family back to Brunei for a vacation I would take them to Empire. 2010 was no different. I actually stayed there twice in a span of 2 months and both times their service staff was a disgrace.

The first time, it took them over 3 hours to have our room ready. One that we booked through a tour company over a month ago.

The second time, it took them about an hour to get our room ready only to give us the wrong type of room. it took over 2 hours to resolve the issue and multiple phone calls. When I tried to speak to a manager, I was told they don't work Sundays. Then when I called again, a different individual said they were at a meeting and when I was explicitly upset, they finally got a manager on the phone.

The country club sauna/changing room area is dangerous with marble floors but not matts so one of my guests slip and fell hard. Two kids tripped as well when I was in the tub. The floors are not safe once wet.

The gentleman at the door told me I could not take the towel to the country club (which is fine) but he expected me to bring my towel back to my room (rather than hold it at the desk or send someone to bring it back up)

I could go on, but this should suffice

Unique Quality: It does have amazing rooms with great views. Most ocean view rooms come w spacious balconys and a breathtaking view of the beach. It is always quite silent making it a nice recluse.

Add to your Trip Planner
IreneMcKay's Profile Photo

A Touch of Luxury

Best (5.0 of 5.0 stars)
by written on September 30, 2010

We brought the New Year in here together with the rest of Brunei.

The hotel is often referred to as a six star hotel. It was built by the current Sultan of Brunei's notorious brother Prince Jefri, who fled Brunei under a cloud of scandal after some serious financial overspending. He certainly spent a lot on this place. Everything is lined with gold. The main hotel building is stunning. You wander around with your mouth hanging open looking at it. It's also a superb place for swimming. There are beaches and a whole wealth of swimming pools. We tried them all.

The whole complex cost around $US1.1 billion to build. There are seven restaurants, a golf course, a cinema and a bowling alley.

Our accomodation was wonderful, but for a constantly dripping tap. All that money and still not perfect!!!

The only down side of this place is it is far from everything else and you must travel by expensive taxi unless you have your own car. This was not a problem for us, because when we saw the accomodation and pools and setting, we did not want to leave.

I have so many photos, but where? Will try to add some later when I can track them down.

Unique Quality: Gold lined walls.

Luxurious.

Lots of different pools and on the sea so many swimming opportunities.

Add to your Trip Planner
victorwkf's Profile Photo

The 6 star hotel of Brunei

Best (5.0 of 5.0 stars)
by written on July 26, 2007

The Empire Hotel and Country Club is one of the best hotels in Asia and perhaps even the world. I have the chance to stay here for 5 days (for a meeting) and it is truely a very grand and luxurous hotel. This 6 star hotel is located at the Jerudong area about 30 minutes drive from Bandar Seri Begawan, and there are 3 beaches in front of it. The hotel also has 8 swimming pools of all shapes and sizes, several restaurants, a big golf course designed by Jack Nickalaus, 3 cinemas, a big sports complex etc etc etc. The rooms are huge (include the toilet inside the room) and the service is really excellent. The main lobby is very big and grand, and will blow you away. In fact, I will be building a VT page just for this hotel (please visit my VT Jerudong page). All the above luxury does not come cheap and the normal price of the cheapest rooms cost about $600 Brunei Dollars per night. If you want to get the rooms cheap, you can join the Royal Brunei Airlines promotion or ask for someone who is a member of the country club which can book the hotel at a significant discount.

Add to your Trip Planner
SurfaceTravel's Profile Photo

the best in Borneo

Great (4.0 of 5.0 stars)
by written on August 30, 2006

The hotel is extremely impressive and I've never seen a grander lobby. We had asked for two deluxe adjoining rooms. Upon check-in, they didn't have adjoining, but gave us two rooms next to each other, one room upgraded to a sort of junior suite, so that was a fair trade. Both rooms had great direct views of the grounds and the ocean.

We had E-Club rooms which included breakfast in the E-Club lounge. These were excellent meals, eaten with real silver and china. I asked for HP sauce with my eggs; the waiter had no idea what that was, went off to find out, and came back with some in two minutes. He made a real effort. We had a meal in the Atrium Café which was also excellent.

I do not recommend the Pantai restaurant. The meals had fresh ingredients but just did not taste as well as their counterparts elsewhere. The service was also slow.

One problem at the end soured the whole experience for us. We had an early ferry to catch to Labuan, so we got up very early in the morning so as to have a leisurely breakfast, walk around, and non-rushed check-out. We asked for our bags to be brought down, but they didn't come. I asked about five times in the end, the last time raising my voice. We got up at the crack of dawn for this ferry ride and we ended up leaving the hotel 15 minutes late and rushing from then on because they didn't bring our bags down in time.

I would stay there again simply because I doubt there is any serious competition in Brunei.

Unique Quality: The sand-bottom pool was nice and large with clean water and fairly clear of people. There could perhaps be more seating with shade around the edges.

The beach sand was not pleasant: darkish brown mixed in with the tan colour of the sand, and extremely hot for walking. It wasn't really welcoming to swim there.

Add to your Trip Planner
Arfah's Profile Photo

Stylish and luxury stay

Best (5.0 of 5.0 stars)
by written on August 21, 2006

What can I say about this place? Superb!!! It's such a beautiful place...located along the beach somewhere in Jerudong area.

It's about 15 minutes from Brunei International Airport and takes about 20 minutes to the city.

My stay here was so wonderful. The room I stayed in was great...big and spacious. The toilet was very spacious as well. There's a big swimming pool right in front of my room...all I have to do was walk a few steps to the balcony door n jump into the pool...wonderful. The minibar...even wonderful...it's refilled daily on complimentary basis...oh well...it's an expensive hotel...what else can I say. What I missed most is it's comfy pillows...

There're plenty of rooms you can choose: rooms with stunning views of the ocean, lagoon or golf course. Prices are around 523BND-24,200BND. It's a bit expensive though...but worth it.
The hotel is big...it's set on a 180 hectare land with so many facilities.

Most Bruneians I met... they're so proud of this hotel...very luxurious...something like Burj Al Arab...well...it's really a nice place to stay.

Unique Quality: Everything here is great...views...facilities...pools...the staff are friendly n very helpful...food is nice...I really enjoyed my stay here.

Directions: It's somewhere the Muara-Tutong Highway...

Add to your Trip Planner
mizzzthanggg's Profile Photo

A Huge Empirical Resort

Good (3.0 of 5.0 stars)
by written on January 13, 2005

I travelled here on a business trip. I think the staff are selectively nice, depending on who you are and how expensive you look.

A colleague of mine who travels here quite often is not too impressed with the service either. And they ran out of salad and Evian water at one point. During that stay, Prince Andrew was also in residence apparently. Maybe HRH had special dibs on all the supplies.

Unique Quality: Yeah yeah, it's supposedly a 7-Star hotel or something, and one of the Leading Hotels Of The World.

Everything's gilded - furniture, pillars, ceilings - and there's lots of gold around. I'm putting up more photos of this in my next few tips.

The rooms are miles away from each other. There's a man-made saltwater pool and a freshwater pool and all this reclaimed clean constructed beach type things.

That's my problem with this hotel. Yes, it's nice, yes it's grand, yes it's luxurious though not spectacularly more so than other great city hotels (but maybe 'cos I'm not Prince Andrew maybe I didn't get such fine service as he would). But everything is so... CONSTRUCTED and a little bit CLINICAL...

Oh, there's a bowling alley and a cinema within its grounds too. They also do shuttle services between the hotel and city center or Jerudong Park.

Directions: They all know it, ask anyone.

Add to your Trip Planner

Nearby Empire Hotel And Country Club

Empire Hotel And Country Club

We've found that other people looking for this hotel also know it by these names:

  • Empire Hotel Brunei
  • The Empire Hotel And Country Club

Address: Muara Tutong Highway, Kampong Jerudong, Bandar Seri Begawan, BG3122, Brunei Darussalam

17 Photos of Empire Hotel And Country Club

View Professional Photos

Amenities at Empire Hotel And Country Club

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Free Parking
  • Business Services
  • Kids Activities
  • Continental Breakfast
  • Suites

Bandar Seri Begawan Travel Forum

Need advice about Bandar Seri Begawan, Brunei? Visit the Travel Forum for Bandar Seri Begawan and ask our Answer Gurus.

Latest Bandar Seri Begawan hotel reviews

Pusat Belia Youth Hostel
Very Good (3.5 out of 5.0) 10 Reviews
Brunei Hotel
Good (3.0 out of 5.0) 3 Reviews
Terrace Hotel
Great (4.0 out of 5.0) 2 Reviews
Traders Inn Bandar Seri Begawan
Good (3.0 out of 5.0) 1 Review
Rizqun International Hotel
Good (3.0 out of 5.0) 1 Review
Jubilee Hotel
Good (3.0 out of 5.0) 1 Review
Riverview Hotel
Bad (2.0 out of 5.0) 1 Review
Radisson Hotel Brunei Darussalam
Great (4.0 out of 5.0) 5 Reviews
D'Anggerek
Great (4.0 out of 5.0) 1 Review
 
Explore Deeper into Bandar Seri Begawan
Taman Peranginan Tasek
Things to Do
The Empire Hotel and Country Club
Things to Do
Bumbungan Dua Belas - Twelve Roofs House
Things to Do
Kampong Ayer -Water Village
Things to Do
Omar Ali Saifuddien Mosque
Things to Do
THE CIVIL COURT
Things to Do
CHURCHILL MEMORIAL BUILDING
Things to Do
Public Market
Things to Do
Kiangge Open-Air Food Court
Things to Do
Waterfront Promenade
Things to Do
Haji Hassanal Bolkiah Complex
Things to Do
Malay Technology Museum
Things to Do
Brunei Museum
Things to Do
Masjid Jame'asr Hassanil Bolkiah
Things to Do
Kampong Ayer: World's Largest Water Village
Things to Do
Sultan Omar Ali Saifuddien Mosque
Things to Do
ROYAL REGALIA MUSEUM - INSIDE
Things to Do
MAGNIFICENT STRUCTURE
Things to Do
THE SHOE DEPOSIT WALKWAY
Things to Do
THE SULTAN'S PRIVATE ESCALATOR
Things to Do
THE GARDENS OF JAME'ASR HASSANIL BOLKIAH MOSQUE
Things to Do
SULTAN OMAR ALI SAIFUDDIN MOSQUE
Things to Do
TAMOI MOSQUE
Things to Do
KAMPONG AYER---activity on the river.
Things to Do
TOURING KAMPUNG AYER
Things to Do
KAMPONG AYER
Things to Do
THO TENG YUN
Things to Do
STAFF QUARTERS
Things to Do
CEREMONIAL COSTUMES ARE STORED HERE
Things to Do
THE LAPAU BUILDING
Things to Do
THE ROYAL REGALIA BUILDING
Things to Do
THE BRUNEI MUSEUM
Things to Do
ISTANA NURUL IMAN PALACE
Things to Do
ELABORATE LAMP POSTS
Things to Do
CHANGING OF THE GUARDS
Things to Do
GOVERNMENT BUILDINGS
Things to Do
Sharia Law Court
Things to Do
FREE CITY TOUR
Things to Do
Serasa ferry to Labuan
Transportation
Bus from BSB to Serasa Ferry Terminal
Transportation