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Bintan Lagoon Resort

Jalan Indera Segara, Bintan Utara, , Bintan, 29155, Indonesia
(4 star hotel)
#8 of 16 hotels in Pulau Bintan
Great (4.0 out of 5.0) 29 reviews
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Value Score

Great Value!

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pokiedotie's Profile Photo

Deluxe Resort in Bintan

Great (4.0 of 5.0 stars)
by written on August 23, 2006

The rooms are designed in balinese style with furnished private balcony and it gives u kind of cosy feeling. Theres also golf course in the resort. Golfer may consider staying there. The resort has massage services, u may choose to do it in infront of the beach or have it done in the massage centre. And yeah, the breakfast ---> delicious! I love the omelette!! Yummy!

Unique Quality: Services & Facililties:

Conceirge Desk -> Baggage Pick-Up Service

Babysitting Service -> Hourly & Overnight Services

Business Centre - >Photocopying, Fax, Wireless Internet Access

Laundry / Pressing

Currency Exchange -> Located at Front Office

24-hour Medical Service -> Certified Doctor In-House

Safe Deposit Boxes -> Located at Front Office and in-room

Guest Activities Counter -> Located at Hotel Lobby

24-hour Room Service!

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Lyda1973's Profile Photo

Need Freshener and Renovation

Terrible (1.0 of 5.0 stars)
by written on June 20, 2006

My husband and I stayed at this resort on April/06 in a Deluxe Sea Facing Room. My expectation were huge because of the name of the hotel and the pictures in their webpage, but what I saw was disappointing and what we paid wasn't in accordance with the quality of the rooms, pool, beach, buildings, service and food, very expensive to be a 5 star resort.

ROOM: Old room, really smelt the ambience, furniture and bathroom. The furniture was completely ruined, faded of the old that it was.
BATHROOM: The tile was broken and the paper teared up. The bathtub was so old and dirty that you don't really want to enjoy it. In general: SMELLY!!!.
VIEW: Not so nice, the rooms are too far from the ocean and have many palms.
POOL: Both pools are small and boring.
BEACH: OH!!!, the very very few chairs were destroyed like the tsunami had passed by there. It's a shame because the beach is wide enough, beautiful sand and sunsets and sunrises are splendid. They have completely abandoned this area.
FOOD: Expensive, specially meat in Nelayan Grill.
FACILITIES: Very few for people that don't play golf.

The best time we had there was when we wasn't there, I mean, when we were in Singapore for a day by ferry. The "resort" have bus facility and the took us to the ferry terminal and picked us too without addicional charges.
But since Bintan is an island prefered by singaporeans and most of the people come through Singapore, the one day trip is not so common, anyway if you come from Batam as we did, Singapore is an excellent option to spend a day, only 45 minutes in a very good and big ferry.
The villas looked fantastic outside, I don't know inside. Are closer to the beach, have their own pool, look big and beautiful, good "neighbour"; however I DON'T RECOMMEND THIS "RESORT" AT ALL.

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Bintan Lagoon

Great (4.0 of 5.0 stars)
by written on April 3, 2006

This is a beautiful 5-star integrated golf, beach and spa resort sprawling over 300 hectares of landscaped gardens. Yes.. there are golf course!

Bintan Lagoon Resort has about 400+deluxe rooms and 50+ Resort Villas

Each room comes with TV with satellite programmes, minibar and refrigerator, personal safe, telephone with local and international direct dial, private shower and bath, air-conditioning.

The resort villas come with a fully equipped kitchen with modern appliances such as microwave ovens, kitchen utensils, cutlery, glassware and chinaware. There are kitchen cabinets and wardrobes, colour TV with satellite programmes, telephone , personal safe as well as a four-seater buggy.

You can watch TV programmes from Singapore channel.

It is just an hour away from Singapore. Perfect place to relax

Unique Quality: They have hotel rooms and resort villa.

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Yijie's Profile Photo

Quite a nice stay

Great (4.0 of 5.0 stars)
by written on March 27, 2006

This resort scores well on its service, facilities and amenities. The staff are courteous, there are a lot of recreational facilties (some are not that expensive like pool and snooker) and the rooms are well-furnished. The impression I had before coming is totally changed by my short stay here.

Unique Quality: There is this pool with slides that seems quite fun. And having a massage in one of those open air huts shall be quite relaxing too.

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imstress's Profile Photo

Bintan Lagoon Resort

Best (5.0 of 5.0 stars)
by written on November 9, 2005

Bintan Lagoon Resort is accessible via high-speed catamarans from Singapore's Tanah Merah Ferry Terminal. The journey takes about an hour.

We stayed at the Chempaka Villa. The ladies cooked a simple dinner at the fully equipped kitchen with appliances, kitchen utensils, cutlery and crockery. We only brought the ingridents and seasonings along.

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hassan_abu's Profile Photo

Relax at the Resort

Best (5.0 of 5.0 stars)
by written on October 17, 2005

Its a pretty good resort to stay on a short holiday, but can be rather expensive except when the resort is having some kind of promotions.
However, we truly had a wonderful time throughout our 3 days stay there.

Unique Quality: The beach and pool looks great.

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vigi's Profile Photo

2-storey Family Villa with private pool + BBQ

by written on July 10, 2005

Unique Quality: Bintan Lagoon Resort has 2-storey family villas. The biggest villas come with private swimming pool, barbeque and buggy, suitable for big family (7 persons or above). These villas are very popular among Korean tourists, I heard because a Korean male singer came to stayed here before, many fans requested to stay in the same villa as his.

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vigi's Profile Photo

5-Star Delux Resort, Best View of Sunrise

by written on July 10, 2005

Unique Quality: Having the best view of sunrise on the island, Bintan Lagoon Resort has 5-star deluxe rooms and suites. I love the balcony in suites, and the little Thai style cusions on the floor. There're 2 swimming pools, beautiful + long beach front, and many facilities such as laser war game, kike rental, child care centre, etc. They also specialist in traditional Javanese massage.

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Good Family Resort

Best (5.0 of 5.0 stars)
by written on April 6, 2005

This is a 4.5* resort suitable for couples, families and groups of friends.

The rooms are nicely furnished and well maintained and reasonable priced. There is a water sports centre where you can jet ski, kayak, learn diving etc. and the hotel is within walking distance(5 min) to the beachfront. The beach is clean and has powdery white sand.

If you are in a group or family, would suggest you stay in a villa instead. There are 3 types of villas and most come with its own bbq pit. The largest type of villas has its own swimming pool and can ammodate about ten people. The hotel has a grocery list and you can order food to barbeque yourselves. Each villa also has a buggy car which you can use to drive around the resort.

There's quite a lot of recreational facilties and a few restaurants. The Italian restaurant is quite good.

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Bintan Lagoon Resort

Good (3.0 of 5.0 stars)
by written on March 5, 2005

This is a 5-stars resort so you get what you pay for. Nothing really spectacular except it is crowded with businessmen there to play golf and families there to unwind. The beach is alright: windy, clean but uncharacteristic.

Unique Quality: I like the rooms with the raised patio. Very Japanese.

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Tenzin's Profile Photo

Could be the cheapest 5* resort in the world if...

Good (3.0 of 5.0 stars)
by written on February 15, 2005

The rack rate was S$350++ per day for the 3-room Cempaka villa when I paid only S$80 nett during the weekday period. Other than the lack of breakfast, the only condition is that you have to be a SAFRA travel club member to qualify for this special rate. Unlike the hotel rooms, rented villas entitle you to FREE usage of a buggy that would otherwise cost you S$10/hr. Don't miss the ride around the golf course even if you don't play the game. SAFRA is an organisation consisting largely of Singaporean males who have completed their 2.5 years of compulsory military training. Given that virtually all the Bintan resorts are owned by Singapore government linked companies, it is not difficult for SAFRA to negotiate such a special rate for us.

Unique Quality: On the 15 Feb. '05 morning I had the whole pool and sea to myself. That must have made Bintan Lagoon the most desolate resort on earth. I can prove it too - any worse and there won't be anybody around to write about it. So if you love privacy and exclusivity go during off peak periods. From Nov. to Mar. it's the Monsoon period and the sea is frothy and majestic. No good for swimming though but if you want a free massage you can just lie back and let the waves do its job.

Directions: Transfers are all provided when you sign up for the resort packages. Just 20 minutes ride away.

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A2002's Profile Photo

Bintan Lagoon Resorts.

Best (5.0 of 5.0 stars)
by written on November 22, 2004

Bintan Lagoon is popular for its two 18-hole championship courses which are designed by golf legends Jack Nicklaus and Ian Baker-Finch. Many people staying in Singapore come here just to play golf for the day, especially during the weekends.

For accommodation, you can choose to stay in either a hotel room or a villa. The rooms and villas are fully air-conditioned for your comfort in the hot weather.

I stayed in one of the Angsoka villa.

Unique Quality: The biggest villa is the double storeyed Angsoka villa with 5 bedrooms. All the rooms are air-conditioned with individual control. There's a living room with comfortable sofa, and fully equipped with karaoke, TV, DVD player, etc. The kitchen is also well-equipped with anything you need to prepare a meal for 12. The fridge and freezer is a bit small though.

In the Angsoka villas, each villa will have its own private swimming pool and a BBQ pit. Excellent for a party...

Each villa also comes with a 4 seater buggy and a golf membership.

Directions: There's a Bintan Lagoon shuttle bus from the ferry terminal.

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Bintan Lagoon Resort

Great (4.0 of 5.0 stars)
by written on August 6, 2004

A traditional Indonesian-style beach resort. Situated slightly away from Nirwana Gardens, about 15 minutes shuttle bus ride from ferry terminal. Combination of hotels and villas. Indonesian architecture at the grand lobby.

Unique Quality: Great hospitality. I got a unique service: a buggy ride from the Leisure Centre back to the lobby because it was raining heavily and had no shelter back.

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value for money

Good (3.0 of 5.0 stars)
by written on May 9, 2004

stayed at the Cempaka Villa on Jan 02 which has a dining room, living room, 1 double bed room n 2 single rooms n a kitchen. there are 2 bathrooms, 1 is in the master bedroom.

the villa was rather simple, chalet style. it comes with a 4 seater buggy.

the kitchen comes with the pots n pan n a fridge.
do take care while riding the buggy coz it might topple if not careful.

the service for the villa is so-so. need to be careful as they will check for broken items/lost items before u can check out. so make the phone call 1st , let them then u can head to the recep.

Unique Quality: there's a wide range of activities n facilites.

Kudos to the life guard at the beach !!! they r the REAL baywatch !!. 3 of frens nearly got drown n they were super fast n strong. jetski was on standby for rescue mission.

the pool side bar is gd. especially the chips n hotdogs :p

can't say the same for the coffeehouse. the food was a little cold n hard.

the recep service is welcoming . They have 2 authorized car companies. only remb IndoRent,, reasonable price.

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QBT Feb 11, 2013 at 7:11 AM

I had a very bad experience at Bintan Lagoon, the following are what I observed for all viewers as consideration:
1) Fast Track Counter
Upon reaching the ferry terminal, we encounter "fast track counter", which I understand from the staff that this fast-track counter required SGD5 per person. In addition, the custom personnel at the "normal" queue took their own sweet time to check on each tourist (I had my passport in the latest version which has all my 10 fingerprints in the electronic page of my passport, never was I asked to scan my fingerprints at the Batam or Tanjung Pinang's ferry terminal, this is obviously delaying waiting time) which indirectly pushes a lot of the tourist to the "fast-track counter". I interpret this as "Bribery counter" instead. This was again encounter during department. The custom refuse to work until 30 mins before the ferry depart. At the speed of their work, they cannot possibly finish clearing all 100 passengers in 30 mins, so what do they do? Offer the “fast-track counter” to the those at the back of the queue. What a “great” way to earn money!!

Upon reaching the resort, my family and I was very hungry. We immediately went nearest restaurant, Kopi-O. After making our order, we waited for near to 1 hour, and no food was served. We asked to cancel the order, immediately food was served, luke warm, the food could long be ready.

2) RICE restaurant
I had my dinner reservation at this restaurant at 7pm. I was the first on the reservation list. I reached the restaurant at 6.50pm, finish ordering at 7.15pm. I waited till 8.30pm, no food was served again. I asked to canceled my order, then food was served immediately within 5 minutes, however, the food was cold. I asked the waiter who served the food if the food was already ready, he replied "YES!". Is this kind of services acceptable at all? And it seems to be uniform in all restaurants in this resort. After 2 bad experience, I decided that the chef here needs an hour to prepare a dish each time.

3) Food cost unreasonable
I ordered a minestrone soup to be sent to my room. It cost me SGD14 for a 200ml soup where else the main course of a mee goreng cost about SGD16. What is the standard in setting the food price list? Or is there NO standard at all? Bad food retail management.

Nearby Bintan Lagoon Resort

Bintan Lagoon Resort

We've found that other people looking for this hotel also know it by these names:

  • Bintan Lagoon Hotel Lagoi

Address: Jalan Indera Segara, Bintan Utara, , Bintan, 29155, Indonesia

61 Photos of Bintan Lagoon Resort

Amenities at Bintan Lagoon Resort

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Free Parking
  • Business Services
  • Kids Activities
  • Continental Breakfast
  • Shuttle Service
  • Free High Speed Internet
  • Beverage Selection
  • Spa
  • Kitchenette
  • Suites
  • Airport Transportation
  • Bar / Lounge

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