Howard Plaza Hotel

No.160 Jen Ai Rd, Section 3, Taipei, 106, Taiwan
(4 star hotel)
#11 of 837 hotels in Taipei
Good (3.0 out of 5.0) 5 reviews
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Based on 893 reviews
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Poor Value

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hanspeter_W.'s Profile Photo

beautiful first class hotel in city

Great (4.0 of 5.0 stars)
by written on October 6, 2013

altough we got two free nights at this lovely friost class hotel bsy the taiwanese tourist board all staff were always were friendly and helpful and we got early check-in

Unique Quality: beautiufl inside area, very delicious breakfast buffets (one Asian one European) large rooms with nice view, good spa and good fitness room,
japanese style toilet

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MJL's Profile Photo

A Walking Distance to Metro

Good (3.0 of 5.0 stars)
by written on March 27, 2013

A hotel is very city centre and near metro.

Unique Quality: Rooms are excellent and a restaurant is nice, but service was a little bit slow.

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Teipei's worst service hotel

Terrible (1.0 of 5.0 stars)
by written on February 4, 2009

The Howard Plaza Hotel Taipei committed fraudulent business practice toward hotel guest

We stayed in two connecting rooms at the Howard Plaza Hotel Taipei from 8/26 to 9/3/2008. The hotel staffs deliberately put us into smoking rooms despite repeated requests for non-smoking rooms and used various means to cover up. (Please see a record of our requests for non-smoking rooms at the end of this letter.)

After the first night at The Howard Plaza Hotel, our son developed respiratory problems. It was so bad that his doctor had to prescribe medication for it. During the first six days of our stay at the hotel, we experienced unusual fatigue and exceptionally low sense of awareness. This is highly abnormal for us since we frequently travel between US and Asia and normally recovered from jet lag within one or two days.

After the sixth night, we found out that we were actually in smoking rooms. We immediately requested to change to non-smoking rooms. We requested compensation for the damage that they had caused to our bodies. The night manager explicitly told us that they knew about our repeated requests for connected non-smoking rooms. They did not reserve the rooms for us and deliberately put us into smoking rooms. They disguised the smell with air freshener and kept the nearby rooms empty for a few nights.

The next day, we requested contact information for Taiwan’s tourism board, Taiwan’s consumer complaint department, and the chairman of the Howard Plaza Hotel. None of the common tourist information was available in our hotel rooms. The hotel staff refused to tell us any of this information. We told the day manager about our son’s breathing problem. We requested a refund for our room fee and compensation for damage to our health. The manager refused to give us a refund and he did not request any medical proof of damage to our health at the time.

After we return to the United States, we had a few conversations with the Howard Plaza Hotel. We demanded refund for our room fee and compensation for the health damage that the hotel had caused us. The hotel asked for proof of harm from a doctor in Taiwan after we came back to the US. When we informed them of our son’s breathing problem at the hotel and repeatedly requested compensation for harm done to our health, they never asked for any proof! Instead they tried to silence us with petty gifts. If they had demanded proof at the time, we would have gladly gone to a doctor for an examination in Taiwan.

The hotel claimed that they are only willing to refund our room fee as “a gesture of goodwill”. They refused to acknowledge the damage that we suffered as a result of exposing to secondhand smoke for such a long time (6 days). The hotel repeatedly claimed that all the studies about secondhand smoke are “misleading”. Furthermore, they claimed that because Taiwan is not a member of the World Health Organization (WHO), they do not need to follow international standards.

Initially, we requested compensation from The Howard Plaza Hotel Taipei because we wanted to give them a chance to set things right. Because of their persistent refusal to acknowledge harm to our health and their insincere attitude, we are no longer interested in any monetary compensation. Actually, there is no money in the world to replace precious family time and good health!

Record of our requests for non-smoking rooms

1. We requested two connecting non-smoking rooms through our travel agent.

2. On 8/17/08 at 12:42 pm, I called The Howard Plaza Hotel Taipei from the US to confirm the non-smoking rooms. The Howard Plaza Hotel staff stated that they would put us into non-smoking rooms.

3. When we checked into the Howard Plaza Hotel on 8/26/08, we again requested for two connecting non-smoking rooms. The receptionist stated that we will be staying in non-smoking rooms.

4. When we went to the room with the bell boy and asked if the rooms were non-smoking rooms, the bell boy confirmed the rooms to be non-smoking rooms.

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Solid Business Hotel

Great (4.0 of 5.0 stars)
by written on August 20, 2006

Hotel is a nice 4/5 star business hotel. I say business because it is not strong on the spa/resort type amenities. It has every thing you need, many restaurants, nice rooms, good location, and convience store and pharmacy on site. Friendly staff. lots of people at front desk so check-ins and outs move quickly. Plenty of the local 7/11 type stores nearby if you are staying for awhile and want to stock up for your room to save money on the mini bar.

Unique Quality: On the hotels site you can see a piano in the lobby with an overlooking balcony one floor up. It was a very pleasant spot on the second floor to have a drink, listen and relax after a busy day.

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iwys's Profile Photo

A comfortable hotel with friendly staff

Great (4.0 of 5.0 stars)
by written on November 4, 2004

It's a big, rather plain looking, modern 5* hotel, with 606 rooms, but I enjoyed my stay at the Howard Plaza.

Unique Quality: I only tried one of the hotel's 7 restaurants, but it was excellent. I asked for a local delicacy and was served shredded jellyfish. The waitress was so beautiful and courteous that I will remember her forever.

Directions: In the heart of Taipei's business district.

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Howard Plaza Hotel

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Address: No.160 Jen Ai Rd, Section 3, Taipei, 106, Taiwan

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Amenities at Howard Plaza Hotel

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Free Parking
  • Business Services
  • Suites
  • Bar / Lounge

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