Nhat Ha Hotel

252 BC Le Thanh Ton Street, Ben Thanh Ward - District 1, Ho Chi Minh City, Vietnam
#105 of 1,335 hotels in Ho Chi Minh City
Terrible (1.0 out of 5.0) 1 review
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Dishonest & unhelpful hotel staff

Terrible (1.0 of 5.0 stars)
by written on June 14, 2010

Daily free Breakfast at the hotel is horrible. Great proximity to Ben Thanh Market and centrally located. However, I would not recommend to anyone. My hardy samsonite suitcase in my hotel room was pried open, with the attached lock greatly damaged. Everything in the room looks normal when I returned. It was only when I returned from sightseeing, then with close scrutiny, realised someone touched my suitcase. Valuable items my suitcase went missing. The hotel refuse to assist me to contact the police nor allowed the police to investigate. Even though allowed to look at the CCTV and saw only their housekeeping staff went into my room, they wouldnt want to confront them. They even refuse to pay for the damage. I showed them the evidence of a sharp tiny tool left on the floor which is probably used to force open the lock.

They refuse to assist to log down a complain and insist that I write it myself. After writing a complain, they refuse to acknowledge my claim thereby making insurance claim difficult without proper documentation. Manager was not helpful and refuse to put up for compensation for my damaged suitcase. There is no safe in the hotel room. You can only request the reception to safekeep for u with a written receipt. They do not have good safe at front desk. It is like those metallic normal office cabinet which they did not have a proper lock. That's where they keep your passport throughout your stay in their hotel.
Note that: they do not accept photocopies of your passport upon check in.

Directions: Very near to Ben Thanh market (2 mins walk)

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Amenities at Nhat Ha Hotel

  • Restaurant
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Free High Speed Internet

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