Novotel Twin Waters Resort
Most Terrible Customer Service
The room doesn't look like they are a 4-star hotel. Old and not impressive at all. looks like a motel room. the most terrible thing about it is their customer service. only discovered that the cutlery we brought with us when we checked in was taken by the housekeeping staff.filled out a form and they said they will call back.no call back. followed up with them after a few days then was passed on to different people in the staff.told them i don't care about the other 2 forks but i only care about the baby fork we brought with us for our little girl.it had sentimental value since it belonged to her first set of cutlery.got in touch with the assistant manager. she emailed and said that the cutlery has not been found and said they were sorry for the experience and will contact us if something comes up.replied to her email and ask if they will replace the item.she emailed back and said NO they can't replace it period with no other reason why they can't.emailed back and told them it was unacceptable and asked if she represents the hotel by saying they can't even replace a baby fork that can be worth less than $5.anyway, after that email i looked for reviews about the hotel.read the thread here and realised that some people had the same experience. wish i read the reviews before we went. i know hotels have disclaimers about belongings left in the room. but My God, it was 3 pcs of cutlery, not jewellery. the thing that was frustrating was no one has taken accountability for their actions. i know its only a piece of baby fork but then again it had sentimental value to us. anyway, hope whoever plans to stay at that resort will research reviews first and gets to read this. we learned our lesson, don't believe hotels saying they are 4 star hotels straight away, do your research. they may claim they are 4 star but their customer service can be terrible. from our experiences staying at hotels, the one thing you will remember the most is how you were treated as a guest, not the room you stayed at. it doesn't matter if it was fancy but if the customer service was terrible that's the number one thing that will be passed on. hotels are not just about accommodation, it's more about the quality of customer service. and this one really sucked!
Unique Quality: nothing. our experience was so terrible it did not matter anymore.
Directions: if you see this resort, turn around and drive away fast not worth staying here. terrible customer service.
Watch your valuables
Stayed there as part of a conference - overall the hotel had very nice grounds, reasonable central areas and facilities (not super posh but family friendly). The food was good conference/buffet style..... I have to admit I have no idea how much it cost but if I went there for a family meal I would be happy with the number of choices and the general quality, if I was there for something more 'special' I would have been disappointed. Rooms were spacious, a little tired, again not too posh but acceptable.
The most disappointing part of the stay was the fact that I left an expensive pair of sunglasses on the dinner table in a private dinning area...... went back from the later but they had disappeared. The staff were not overly helpful in trying to find them...... just fill out a form and we'll give you a call if they turn up. Strangely they never did......!
Nearby Novotel Twin Waters Resort
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Novotel Twin Waters Resort
We've found that other people looking for this hotel also know it by these names:
- Novotel Mudjimba
- Mudjimba Novotel
- Novotel Twin Waters Hotel Mudjimba
Address: Ocean Drive, Twin Waters, Mudjimba, Queensland, 4564, Australia
Amenities at Novotel Twin Waters Resort
- Swimming Pool
- Wheelchair Accessible
- Room Service
- Fitness Center
- Free Parking
- Business Services
- Kids Activities
- Free High Speed Internet
- Bar / Lounge
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