Hotel Vaneau Saint Germain Paris

86, rue Vaneau Formerly Libertel Sevres-Vaneau Paris Tradition, Paris, Ile-de-France 75007, France
(3 star hotel)
#731 of 2,295 hotels in Paris
Terrible (1.0 out of 5.0) 1 review
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Bad experience Hotel+ Airport Shuttle Service

Terrible (1.0 of 5.0 stars)
by written on April 6, 2011

I had a very bad experience with the airport shuttle booked thru the hotel and warn anyone from taking it. Hotel is unwilling to assist in the issue also deter me from ever staying again /recommending this hotel to others.

I stayed in this hotel for 2 nights and upon check-in, booked the airport shuttle to airport for my departure 2 days later .

I had a flight at 12pm and was advise by hotel to be pick up at 9am. Paid 14 Euros to the hotel for the shuttle ( Balance 18Euro to be paid to driver).

On my day of departure, the airport shuttle was late by 35 mins, has a extemely rude driver who still take his own sweet time to go toilet and chat with the hotel staff. When we asked him why is he so late, he dumped my luggage on the floor and told us that that how his service is , take it or leave it.

We are also forced to pay in full e balance 18 Euro before we can board the shuttle and he refuse to give me my receipt till we reach the airport. As we are in a hurry to catch the plane, we have no choice but to pay him.

We then spend the next 20 mins on shuttle driving around the city only for him to stop by another hotel. It was then we realise that he stil have 3 more hotels to visit before he is prepared to send me to the airport. By then it was already 10.10am and we are still in Paris city. Despite our plea that we can going to be late for the flight, he ignore us and continue to wait for his passenger. Therefore we have no choice but to get off the shuttle and take a taxi to the airpot spending another 50 Euro for the taxi.

Email and phone call to the hotel to ask for refund of the shuttle fee and details of the shuttle service company is ignore.

Therefore, be warned and think twice to use this hotel and its services.

Also the airport shuttle company is Navette Aeroport.
www.n-a.fr , Tel : 0033 1 48 46 48 48

Wouldnt recommend them to anyone unless you enjoy being missing your flight or be dumped on the street.

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Hotel Vaneau Saint Germain Paris

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Address: 86, rue Vaneau Formerly Libertel Sevres-Vaneau Paris Tradition, Paris, Ile-de-France 75007, France

Amenities at Hotel Vaneau Saint Germain Paris

  • Room Service
  • Business Services
  • Free High Speed Internet

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