The Grosvenor

101 Buckingham Palace Rd., (Formerly Thistle Victoria), London, SW1W 0SJ, United Kingdom
(4 star hotel)
#136 of 2,357 hotels in London
Very Good (3.5 out of 5.0) 11 reviews
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DAO's Profile Photo


Best (5.0 of 5.0 stars)
by written on April 24, 2015

Originally I was never supposed to stay here. I had to organise training for managers in London and the Grosvenor gave me a very good 24-hour delegate rate. The Grosvenor is a first class railway hotel that has been providing accommodation to the rich and famous since 1862. The meeting rooms are very beautiful and the lobby area is a stunning Victorian dream. The beautiful Réunion Champagne Bar was once the First Class lounge for rail station. The most stunning part of the hotel is the amazingly decorated grand staircase and the ceiling above. You are really transported back in time to a different age.

The hotel is inside Victoria station and has the Underground and national railways on its doorstep. The Victoria Coach station is only 2 blocks away. Delegates and trainers were really impressed and loved their rooms and the food. One of the delegates never showed up. The rooms were non-refundable, so I found myself staying and eating here as well! Why not? A totally awesome stay. This is a top London hotel. I love the place.

Please note, I forgot to take a photo of my own room before I made a mess of it, so the photo of the clean room is not actually mine.

Unique Quality:

• A magnificent grand old railway hotel that is well located and quiet
• Rooms are very nice, quiet and have great beds. A good night’s sleep
• Beautiful bars and restaurants
• Victorian Afternoon Teas and pre-Theatre meal exclusives (2 minute walk)
• Fabulous staff – nothing is a problem

• Air Conditioning, great Hypnos beds, Egyptian cotton sheets, rooms are quiet
• Rooms types: Standard Single/Twin/Double, Deluxe Twin/Double, Executive King, Suites
• Bose iPod docking station, Flat Screen LCD TV with Freeview, laptop safe
• Fast Free unlimited Wi-Fi, iPod docking station with surround sound
• Steam Iron & Ironing Board
• Functional bathrooms with good toiletries

• Grand Imperial Restaurant - Cantonese dishes and dim sum
• Réunion Bar - a Champagne and cocktail bar
• The Victorian Lounge - Beer, light snacks, still very refined, also a grand Afternoon Tea
• The Brasserie – breakfast/ lunch/dinner (exclusive prix fixé menu noon - 6.00pm)

• Nine stunning Victorian rooms that make any event classy (I think)
• The largest space is the ornate Orient Suite - a grand Victorian room for 150
• All meeting rooms have modern equipment, natural light, A/C and Wi-Fi

• Gym – modern equipment
• 24- hour Concierge service - theatre and restaurant reservations

Victoria Station
• Circle, District and Victoria Underground lines, Gatwick Express, national rail services
• Victoria Coach Station (National Express, Megabus)

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babelic's Profile Photo

Excellent central location

Great (4.0 of 5.0 stars)
by written on December 4, 2010

I have mixed feelings about this hotel. They had overbooked us on our first night which wasn't a pleasant surprise, especially since we arrived after midnight! They did book us into a really nice hotel (The Tower), paid for taxis both ways, paid for breakfast at The Tower and upgraded us once we got back to our original hotel, so they did do anything they could to make up for it. :)

Our (upgraded) room was nice and roomy. There was no view as our room faced the station (windows were blocked and could not be seen from the station).

Overall I would recommend this hotel if you can get it at a discounted price.

Unique Quality: The location is really convenient - local bus + long distance bus station, railway station and tube just outside the door. There' s a backdoor to station so you don't even have to go outside to take a train :)

Directions: Victoria Sation

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oRi_5's Profile Photo

Great location - standard rooms need improvement

Good (3.0 of 5.0 stars)
by written on July 20, 2009

We originally got this hotel through a package (without knowing which hotel we would be staying in). Once we found out which our hotel would be, we looked up reviews on it and found quite a good amount of 'bad reviews'. My husband and myself are not ones to complain over 'stupid' things... so we went there with an open mind.

Once we got there, we found the room exactly as had been described in other reviews - tiny and cramped. The double bed barely fit 2 people and was pushed against the wall - so one person had to jump in to get in bed. There was also no space where to leave your luggage (let alone unpack it) and you had to be careful not to knock your head on the hanging tv to get to the bathroom. The bathroom on the other hand was huge - as big as the bedroom - although it was a horribly vile green colour and did not encourage you to use it much.

Now we could have survived in this room for 2 nights (our trip duration), but on following advice of other reviews we asked if there was a bigger/better room available. We were first shown another room which was even smaller and then we were told to go round london as planned and they would sort it out by the time we go back. (In the mean time they were also trying to sort out a problem with our booking as we were only booked for one night instead of 2....although this is another story...)

Anyway, to cut a long story short, when we returned to the hotel after a few hours to see if they sorted out our room, we were told that they were fully booked for the following night and had made arrangements for us to stay at another hotel at Marble Arch. There wasn't much we could do so we had to agree. In the meantime, they offered us a room upgrade as compensation and we got moved to the Executive Suite (Room 160) which was 10 times better than our other room!! Eventually we got to spend the 2 nights in this room which was brilliant and we really enjoyed it.

The location of the hotel was brilliant - right round the corner of Victoria Station and with a bus stop literally outside the hotel door.

Breakfast was ok....although not that grand. You can choose between English or Continental Breakfast.

As a result of our upgrade we enjoyed our stay in this hotel. Bed was comfortable, room clean, nice bathroom, flat screen tv, silent a/c....although you don't want to look out the window as you get horrible roof tops and the train station - but this is well covered by the hotel (I was just curious and climbed up to peep out!)

If we had stayed in our original room however I think my comments would be different. It had a portable a/c with a pipe sticking out the window which made a horribly loud noise, and you had to keep the window open for it to work.

So my conclusion - unless you're staying in an Executive Suite - don't expect much of this hotel - I would expect more from a 4 star hotel - then again it is London and it was quite a reasonable price.

Unique Quality: Best characteristic of the hotel is the location.

Directions: Just near Victoria Station

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jovik's Profile Photo

Hyggelig, viktoriansk stil. Meget bra restaurant

Best (5.0 of 5.0 stars)
by written on September 18, 2007

In Norwegian:

Førsteklasses hotell i elegant bygning i viktoriansk stil ved Victoria Station.
Bra beliggenhet og gangavstand til flere severdigheter, som bl.a. Buckingham Palace og parlamentet.
357 rom med:
- Alle rom med eget bad, morgenkåper
- Minibar og kaffe/te koker på alle rom
- Aircondition på alle rom
- Engelsk frokost, men du kan også bestille frokost på senga
- Avis på døra om morgenen hvis du ønsker
- 24 t roomservice
- 1 minutters gange til nærmeste togstasjon/tube (victoria)
- Busstopp rett utenfor hotelldøren
- Sightseeingbuss har stopp utenfor hotellet
- Kabel-TV, flatskjerm, safe, hårføner, trådløst bredbånd
- 1.klasses restaurant og bar i hotellet

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jovik's Profile Photo

Nice and warm welcome

Great (4.0 of 5.0 stars)
by written on September 18, 2007

It is connected to Victoria Station. So it is easy to catch a train, bus, taxi or the underground to where ever you want to go. The Gatewick Express arrives & departs just a 100 meters from the Hotel Entrance, so you do not have to lug your heavy bags very far. There are a lot of shops and restraunts inside the station. That makes it nice when you want to grab a quick bite or need something from the store. The Hotel is very convenient for just about everything.

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mardaska's Profile Photo

Good location but....

Bad (2.0 of 5.0 stars)
by written on September 11, 2007

We booked this hotel for our last night in London, just because it is attached to Victoria station. The hotel itself is nothing special. It has a beautiful lobby but our room was old with a very uncomfortable bed. I think they are making rennovations to some rooms but ours was not one of new ones.

Unique Quality: The good thing about this hotel is its location. If you have to catch a train from Victoria station....its location is ideal. From the lobby you can follow a corridor that leads inside the station.
Many attractions are within walking distance.

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Callavetta's Profile Photo

Good bones - Poor flesh

Bad (2.0 of 5.0 stars)
by written on December 10, 2004

The Thistle Victoria has excellent bones. Unfortunately, it's the fleshy parts that fall short of the mark. I chose this hotel for a short stay in London in July 2004. This was my neice, Gabriella's graduation trip and her first visit to one of the World's Great Cities.

Our plane from San Francisco arrived early, 7AM and after a long, hot wait in the passport control lines at Heathrow, followed by an easy trip by car to the Victoria area, we were eager to check in and wash up a bit. Not going to happen. The check in desk told us curtly "Check in is at 2 PM". I explained that I understood this, but we had had an overnight flight and were very tired. Would it be possible to check in early? "Check in is at 2 PM". I think there was even a third time the sentence was repeated verbatim.

So, long story short, we dropped our bags with the concierge and went out to ride the big bus tour and see the sites in a seemingly effortless way. Returning at 2 we found a LONG line for check in. About an hour later we had our bags and were on our way to the room.

Elevator up. Bags dropped. Room stuffy. Window doesn't open. No airconditioning (that is available for another 39lbs). A ceiling fan provides a hint of air movement and we lay down for a quick nap. (It's been more than 24 hours since we woke).

I think we had both been asleep for 3 minutes when the fire alarm went off. We were totally disoriented and dragged ourselves out into the hall. There everyone seemed to be making their way down the stairs. We grabbed our purses and joined the parade; passing the fireman running UP the stairs on our way down.

The hotel staff directed us to the park across the street where we hung with the homeless and the kitchen staff until it was deemed safe to return.

Later there was an apology for the event on our TV screen messages.

Unique Quality: Like I said, this hotel has great bones. The common areas are elegant and grand. The coffee lounge was beautiful and we felt like proper ladies when we enjoyed our coffee and tea in the afternoon.

Quite an extensive buffet breakfast is included but the line was much longer than I felt it was worth to wait to eat breakfast.

One of the best things about this hotel is its proximity to Victoria Station. There is an entrance into the train station off the lobby of the hotel.

The Harvard bar and restaurant was also comfortable and elegant. And very expensive. We had mojitos and salmon cakes instead of dinner after theater one night and the bill was a pricey 50 lbs.

Directions: Adjacent to Victoria Station

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Stephen-KarenConn's Profile Photo

Most Convenient Hotel in London

Great (4.0 of 5.0 stars)
by written on March 6, 2004

On our honeymoon to Great Britain we chose this hotel for the London portion of our trip because of it's convenience. It is directly connected to the Victoria mainline railway station, with links to Gatwick Airport and the national rail system. We also loved the traditional British elegance is this fine 364 room hotel.

Unique Quality: The hotel's ammenities include the popular Harvard Bar, The Grosvenor Lounge, and a good restaurant, Christopher's at Victoria, where we enjoyed the breakfast buffet on two mornings. It is also in easy walking distance to Bunkingham Palace, the Houses of Parliament, Hyde Park and many other points of interest.

Directions: Beside and over the Victoria Station. The hotel may be accessed from the station lobby.

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ingridf_nl's Profile Photo

Lobbies, winding hallways, and talking elevators

Good (3.0 of 5.0 stars)
by written on October 30, 2003

The Thistle Victoria is right next to Victoria Station. This makes it a very convenient location. We booked over the internet and got a "deal".

After walking into the most amazingly beautiful lobby we waited at the desk. After checking in, the hotel receptionist explained that we were to go into one elevator, then get off the elevator at the 5th floor, turn right, turn left at the end of the corridor, turn right at the doorway and then turn left, and then take a second elevator to the 7th floor. This was perplexing but fortunately we met a very nice man on the elevator that was going to the same floor. The elevator kindly explained to us that we had reached our destination and that we should "Alight here". Very fun. A talking elevator.

Upon reaching our room, we discovered that it was small. Very. Adequate certainly. Clean, yes. But very very small, with scaffolding outside the window. While the room had everything we needed: a (small) bed, a bathroom with good water pressure, and that ever necessary trouser press (:)) it was a bit shabby (water stained wallpaper and thin blankets).

But after much walking, we slept very well here for three nights and were glad for the convenience of the location.

The breakfast is in quite a lovely "ball room" type area. What seemed to trouble the hosts in the breakfast area, was that breakfast was not included in our hotel fee. "You know that breakfast is not included in your room" they said sternly. (Ahh those internet deals). So we found ourselves explaining both mornings that yes, we were willing to pay for breakfast, but no we didn't want to pay cash now, and yes please put it on our room bill. And while breakfast was quite good, it was probably not worth the 18 pounds. (To my dismay I saw a small restaurant around the corner from our hotel offering a full english breakfast for only about 4 pounds).

Unique Quality: The Gorgeous Lobby
A good bar
Location location location

Directions: Next to Victoria Station

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byron3062's Profile Photo

Thistle Victoria

by written on June 8, 2003

This is an excellent place to stay. It is very nice. It is in the downtown area within walking distance of anything. It is at the Victoria Station, you can catch a train, subway or a bus right from the hotel.

Unique Quality: Easy access to transportion to any where in England right from your Hotel.

Directions: Victoria

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AmericanH's Profile Photo

Convenient Location.

by written on April 25, 2003

We stayed at the Thistle Hotel at Victoria Station. It's a very nice hotel and the prices are a little below average for this part of London. The beds were a little uncomfortable, but we slept well. The rooms are nice and the staff was very friendly. I recommend this hotel for it's location and prices.

Just make sure to get a room above the 2nd floor or your view will be the inside of the train station. Even though I did not get to see the upper floor views, I bet they are spectacular.

Unique Quality: It is connected to Victoria Station. So it is easy to catch a train, bus, taxi or the underground to where ever you want to go.

The Gatewick Express arrives & departs just a 100 meters from the Hotel Entrance, so you do not have to lug your heavy bags very far.

There are a lot of shops and restraunts inside the station. That makes it nice when you want to grab a quick bite or need something from the store.

The Hotel is very convenient for just about everything.

Directions: The Westminster & Whitehall area.

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Nearby The Grosvenor

The Grosvenor

We've found that other people looking for this hotel also know it by these names:

  • Thistle Victoria
  • Grosvenor Hotel London
  • The Grosvenor, London Hotel London

Address: 101 Buckingham Palace Rd., (Formerly Thistle Victoria), London, SW1W 0SJ, United Kingdom

16 Photos of The Grosvenor

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Amenities at The Grosvenor

  • Restaurant
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Business Services
  • Suites
  • Bar / Lounge

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