Club Portobello

Yunus Nadi Caddesi No:91-93, Marmaris, 48700, Turkey
#492 of 603 hotels in Marmaris
Terrible (1.0 out of 5.0) 2 reviews
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Club Portobello-A studie in how NOT to run a hotel

Terrible (1.0 of 5.0 stars)
by written on October 13, 2005

Club Portobello has very nice exterior. The swimmingpools are nice and clean, the gardens are green and the reception areas are nice and clean.

That is the positive side.

This hotel has a management problem. It seems like one person are taking care of all dections. She is not called the hotel-manager, but the reservation-manager.

If you are going to get a refund because you noticed that have paid to much money paid for a service or goods, the staff needs her permission. If you have to change the room, beacuse of 2 cm of water the floor in the middle of the night, you have to wait till the next morning or afternoon or evening or night, if she really pops up this day.to even discuss the problem. -Well is your problem, not the hotels problem.

If the reception are providing some information eg. concerning one the restaurant, don't belive it. Check yourself. Not because that the reception tries to cheet you, nor because the restaurant tries to cheet the reception, so the reception can tell something about the resturant that they can't delivere.

The housekeeping - Well they are trying to do their best. But they are understaffed and have problems to delivere the cleening

The restaurants are not understaffed, so they are standing there with cheewing-gum, mobilephones, watching the understaffed housekeeping-department, look at their watches wondering how many hours it is before they can go home. A

nd the guests in the restaurant- Well we are busy watching and pressing the phones and talking to the other staff in the restuarnt, so you have to we few minutes.

So I am promise you: I will never, ever in my life stay at this hotel again. Why? Because of the low level of service.

Please find an another hotel in Marmris

Unique Quality: The lack of service delivery system. A good example of how not to run a hotel.

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Club Portobello

by written on October 23, 2002

It's a big complex located in a quiet area, not far away from the centre of the city and the beach. They have hotel rooms as well as apartments.
Three big swiming pools (one with slides), one swiming pool for children. They are surrounded by big orange garden where they put beds so you can spend all day there.

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