Pearl Continental Hotel Apartments

Al Sufouh, Media City, Dubai, 125918, United Arab Emirates
#561 of 806 hotels in Dubai
Terrible (1.0 out of 5.0) 1 review
TripAdvisor Traveler Rating
Based on 2 reviews
Enter dates for best prices
Compare best prices from top travel partners
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices
  • Show Prices

Nice hotel bad customer service

Terrible (1.0 of 5.0 stars)
by written on May 9, 2010

We needed overnight stay in Dubai on 25th of April. Booked an apartment in Pearl Continental Dubai in advance. Our flight landed in DUbai at 2300. On arrival there was no one with our name card waiting for us, after half an hour of trying to find PC's pick up driver I had to ring hotel and they told me the driver was already there. I had to call loudly if there was any one from PC hotel and one guy said he was. When we arrive at hotel, it looked really nice but our room was not ready even though we booked it for whole day and it was after mid night. It took them hour and half to arrange a room and room was really dirty with no toilet roll or clean towels as they seem to have prepare this room in hurry. I told the reception desk that my husband was not well and they should have room ready for us as it was booked in advance for a whole day, he did not seems to mind or care. There customer service was terrible. We got the room after hour and half of waiting. We left before 1200 without any breakfast and had that room for less than 11 hours al together paid £115 for bad and arrogant customer service. Worst thing was that no one said even sorry for all of this. It looked as it was normal for them to make people wait for that long. I will never use this hotel again.

Add to your Trip Planner

Nearby Pearl Continental Hotel Apartments

Dubai Travel Forum

Need advice about Dubai, United Arab Emirates? Visit the Travel Forum for Dubai and ask our Answer Gurus.

Latest Dubai hotel reviews

Crowne Plaza Dubai-Deira
Excellent (4.5 out of 5.0) 1 Review
Burj Al Arab (Jumeirah Beach Road.)
Excellent (4.5 out of 5.0) 15 Reviews
Atlantis The Palm
Excellent (4.5 out of 5.0) 6 Reviews
Golden Sands Hotel Apartments
Very Good (3.5 out of 5.0) 8 Reviews
Emirates Towers Hotel (Sheikh Zayed Road.)
Excellent (4.5 out of 5.0) 5 Reviews
Millennium Airport Hotel Dubai
Great (4.0 out of 5.0) 8 Reviews
Al Khaleej Hotel (Deira Dubai.)
Good (3.0 out of 5.0) 1 Review
Radisson Blu Hotel, Dubai Media City
Excellent (4.5 out of 5.0) 2 Reviews
Grand Hyatt Dubai
Excellent (4.5 out of 5.0) 3 Reviews
Radisson Blu Hotel Dubai Deira Creek
Excellent (4.5 out of 5.0) 3 Reviews
 
Explore Deeper into Dubai
Al Fahidi Fort - Dubai Museum
Things to Do
Atlantis - Aquaventure Waterpark
Things to Do
Jumeirah Beach Park
Things to Do
Burj Al Arab
Things to Do
Madinat Jumeirah
Things to Do
Boat Trips
Things to Do
Metro
Transportation
Abra - Ferry
Transportation
Driving
Transportation
Big Bus Tour
Transportation
Palm Jumeirah Monorail
Transportation
Parking
Transportation
Local Food
Restaurants
Yalumba
Restaurants
Cheesecake Factory
Restaurants
Nirala Sweets
Restaurants
Boardwalk
Restaurants
Shark Bites - Aquaventure Waterpark
Restaurants
Shopping Malls - Dubai
Things to Do
#Thrilling Adventure
Things to Do
How To Find Right Desert Safari In 100's Of Offer
Things to Do
Desert Area - Shindaga Waterfront
Off The Beaten Path
Safa Park
Off The Beaten Path
Creek Park
Off The Beaten Path
Trams
Transportation
Harlem Globetrotters - 2007
Things to Do
5 Day tentative Itinerary
Things to Do
Local Transport Options
Transportation
Dubai Metro - DRIVER LESS But safe and punctual !!
Transportation
Sim card and calling options for Tourists
General
Great Chinese and Thai cuisine
Restaurants
Catch the views at Dubai World Trade Centre
Things to Do
World's tallest building Burj Khalifa in Dubai
Things to Do
Service should improve...
Restaurants
City tour from the airport
Things to Do
Bus from the new Al Maktoum International Airport
Transportation
Mixing
General
Discreet quarters
General
Real city
General
Western look
Shopping