Tower Hotel at Fallsview Niagara Falls

6732 Fallsview Blvd., (former Ramada Plaza) Niagara Falls, Ontario, L2G 3W6, Canada
(3 star hotel)
#14 of 235 hotels in Niagara Falls
Terrible (1.0 out of 5.0) 1 review
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Disappointing

Terrible (1.0 of 5.0 stars)
by written on April 21, 2011

I took a trip to Niagra Falls, and was most looking forward to my stay at the Tower Hotel. I chose this hotel mainly because of the view from the hotel room (I paid extra for a fallsview room and I truly believe it is worth the extra money), but also because I needed the free internet for about an hour for work purposes and because of the Pinnacle Restaurant on the 26th floor with it's incredible view.

However, my visit was nothing like I expected and was a very disappointing experience.

It began with the Valet Service man refusing to tell us where the parking lot is (that we already had paid $15.00 per day for!) because it was "too far away." After we took a left at the light and followed him less than 1/10 of a mile down the road, he could not have made it more obvious that he was waiting for a tip.

When I called to make the reservation, I had an in-depth discussion in to assure that I had the best possible view of the falls in a room that met my needs. Despite how clear I made it that the view from my room was most important to me, I was placed in a room with a very large crack down the middle windowpane with no prior warning of this. The first thing I noticed when I looked out the window was the crack, and not the falls.

Furthermore, when I checked into the hotel, the woman at the front desk gave me a menu with coupons for 10% off of my meal and a free appetizer at the Pinnacle Restaurant. However, as I was told literally seconds later, the restaurant was not open that night because of “expected” reasons. Again, I would have expected prior warning about this information, as it may have persuaded me to choose another hotel during my vacation.

When I tried to utilize the free internet access in the morning, I learned that the internet connection was not working in the hotel, and I was not able to send important emails.

I did make a report in-person before I left and even sent a follow up email. However, I have heard not a single word back from the hotel in the form of either a call or an email. I did not even receive a survey where I could express these concerns.

The view is incredible, and I am sure the restaurant is great. But the deception I encountered makes me give major doubt to the customer service they provide.

Unique Quality: View from fallsview hotel room.

Directions: Falls

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Tower Hotel at Fallsview Niagara Falls

We've found that other people looking for this hotel also know it by these names:

  • Ramada Plaza Hotel Fallsview
  • Ramada Niagara Falls
  • Fallsview Plaza Hotel
  • Niagara Falls Ramada

Address: 6732 Fallsview Blvd., (former Ramada Plaza) Niagara Falls, Ontario, L2G 3W6, Canada

Amenities at Tower Hotel at Fallsview Niagara Falls

  • Restaurant
  • Room Service
  • Bar / Lounge
  • Free High Speed Internet

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