Occidental Allegro Playacar - All-Inclusive

Lote Hotelero No 7, Playa del Carmen, Riviera Maya, 77710, Mexico
(4 star hotel)
#39 of 492 hotels in Playa del Carmen
Terrible (1.0 out of 5.0) 2 reviews
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Serious lack of security

Terrible (1.0 of 5.0 stars)
by written on December 17, 2009

We (myself, husband, two grandchildren) stayed at the Allego Playacar (12/9/09 - 12/15/09). We booked two adjoining rooms. The place was lacking in many areas (rooms smelled, little/no air conditioning, extremely small beach) but what concerned us most was the lack of security.

On our second night, around 11:20 p.m., while I was sleeping with my grandaughter, a drunken man used his key card, entered our room, and started to argue "what are you doing in my room?" I screamed, tried to call security, and found out the phone did not work. The door between our rooms had swung shut, so my husband could not come to help. After I had called security (from his phone) I also discovered that neither of the rooms windows would lock (they could easily be slid open from the outside). I and my grandaughter were upset and frightened. We walked up to the lobby and requested that the locks be reset, and the windows locked. The night manager, Manuel, took care of our request, but the general attitude was that it was no big deal. No one else inquired as to what had happened. We stayed the week, but my grandaughter had a hard time sleeping. The phone in our room was never fixed.

We should have doubled locked the doors (and certainly did thereafter) but with two kids running from room to room, this was overlooked. We travel quite often, and have stayed in many different hotels, and I have never had an experience quite like this.

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Worst Vacation Ever!

Terrible (1.0 of 5.0 stars)
by written on January 10, 2009

We stayed from Dec 29/08 to January 3/09.
We were a party of 5. Two teenagers, an 85 year Grandma and ourselves.
To begin the drama the accommodations weren't what was promised.
The facility is decaying and has very poor maintenance. Rooms and bathrooms have mold and the furnishings are totally outdated. The equipment as TV and phones is also old and malfunctioning and the channel selection very limited.
There is barely a beach front. Don' be fooled by the promo pictures: the beach is totally eroded. The pool and beach equipment is old and non functional. The beach towels (US$ 50.00 if you loose one) are decolorized rags. The food is well below average and the staff is not friendly or well trained which is strange in Mexico. Dinner reservations were misplaced and we were mistreated.
It gives the impression that Occidental management is squeezing the last penny of and old rundown facility and is not treating or training personnel well.
Since there is a lot of walking from the rooms to the restaurants or shows, we even had to fight for a wheel chair, the only one avaialble there, for the 85 year's old grandmother. It's a pity that we had to spend New Years Eve there. We hope that after that disaster everything will be better during 2009.

Unique Quality: The only positive are the ocean views and leaving the place to never return again

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Occidental Allegro Playacar - All-Inclusive

We've found that other people looking for this hotel also know it by these names:

  • Playacar Resort
  • Occidental Playacar
  • Playa Del Carmen Allegro
  • Allegro Playa Del Carmen
  • Allegro Playacar Occidental
  • Occidental Allegro Playacar Hotel Playa Del Carmen

Address: Lote Hotelero No 7, Playa del Carmen, Riviera Maya, 77710, Mexico

Amenities at Occidental Allegro Playacar - All-Inclusive

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Spa
  • Kids Activities
  • Continental Breakfast
  • Bar / Lounge

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