Sheraton Chicago Northbrook Hotel

1110 Willow Road, Northbrook, Illinois, 60062, United States
#3 of 8 hotels in Northbrook
Terrible (1.0 out of 5.0) 1 review
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Apology for blaming Starwood for recent ugliness.

Terrible (1.0 of 5.0 stars)
by written on August 12, 2016

It is a Starwood, but is a franchise, obviously with a clause in their agreement that they, some Northbrook group, does NOT have to follow the 'way of STARWOOD' and can do their own thing. Ripped furniture in lobby- dog odor- hallways at 85 degrees- one stained dinner menu in the whole hotel -Classless and worn SPECIAL fifth floor CLUB ROOM (the best held for Platinum members only I was told). After some detective guest was permitted to interrogate me at the front desk (he turned out to be a great guy, but the front desk allowed it before I knew, I knnew there was something bad afoot. I understand I was ill after Chemo, which they knew about and that's why I took pics so my post would be not questioned due to a side effect), I understand I am a Senior, I understand I am nearly disabled ....but I any Senior should not a 'mark' to foist damaged goods on. If my condition had nothing to do with this experience ( although I DID inspect and took pics of neighbor rooms when maids were working), my constructive criticism is not for those at the hotel who let all this, nearly premedituvely happen (they had to put that furniture there and was less than 20 feet from management and front desk staff, ignoring the quality Starwood engenders in ones mind

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Amenities at Sheraton Chicago Northbrook Hotel

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Free Parking
  • Business Services
  • Pets Allowed
  • Free High Speed Internet

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