Travelodge Salem

1555 State Street, 17th & State Street, Salem, Oregon, 97301, United States
#15 of 24 hotels in Salem
Terrible (1.0 out of 5.0) 1 review
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Dirty room, disgusting sheets, apathetic manager

Terrible (1.0 of 5.0 stars)
by written on July 25, 2011

This hotel does not even merit one star. I checked in (BRIEFLY) for the Salem Art Festival on July 13, 2011. I was given room 207. The room was very dirty, the furniture shabby, and for some reason, the door was open when I came to the room. It was light out still, about 5pm, and the room was musty and smelled of Indian food from the office below. I opened the door wide to give some air and light into the room. I did as I always do when I check into a hotel ~ immediately inspect the room and the mattresses. the sheets on both of the beds were stained; it looked like they hadn't even been cleaned. I ripped one of the sheets off to show the manager, Andy. He wouldn't look at me, only said the sheet "was a mistake". I was given new sheets, but these were not much better. They were stiff, yellowed, and one had a huge ink stain. The mattress, revealed from the sheet taken off the bed, was COVERED in tiny black specks of dirt. I immediately recognized this as a sign of possible bedbugs and got myself and my stuff out immediately. I was in the room for no more than ten minutes, and so thankful I didn't place anything directly on the floor or the beds. I went back into the office and told the manager I could absolutely not stay there, the room was so dirty. He didn't look up at me, only gestured that there was not going to be any charge, as he said the same thing. I wanted a receipt, he did not give me one. Lo and behold, I received my credit card statement today and insult to injury, I was charged a night's stay. I called immediately to see if there was a mistake ~ no ~ I talked to the manager Andy himself and he remembered me, and said he never promised there would not be a charge. He refused to remove the charge. I told him I would certainly report him and his dirty hotel room to Travelodge and he did not care. This was the worst Travelodge and for that matter, the worst experience I've ever had with a hotel. If you are considering this hotel, steer clear. I did inform Travelodge customer care about the entire experience and was told it would take a few days to hear back from them regarding my "case."

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Travelodge Salem

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Address: 1555 State Street, 17th & State Street, Salem, Oregon, 97301, United States

Amenities at Travelodge Salem

  • Swimming Pool
  • Continental Breakfast
  • Wheelchair Accessible
  • Free Parking
  • Business Services
  • Pets Allowed
  • Free High Speed Internet

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