NEVER FLY UNITED especially domestically in USA.
They charge $25 USD per suitcase (and yes that INCLUDES your first one if you are like us and only travel with one suitcase each)
from prior experience with United handling my bags, they routed them incorrectly, so I ended up waiting on return to Australia in baggage collection for my bags for an hour airport staff said I could not leave until all luggage was off plane and claimed by owners!!!!!!, I was the last person to exit the baggage claim area leaving with the staff as they turned the lights off, really nice at 3am in the morning)
then I had to go back to the airport the following day to collect bags ( I live 3.5hrs from the airport) you seriously don't think I would have trusted them to get my bags 300km if they couldn't get them 30,000km
Unique Suggestions: if you check in online you can save a couple of dollars on the bag fees, but it's still exhorbitant!
Fun Alternatives: If you have to travel in USA check online for which airlines don't charge bag fees.
currently Air Canada, Southwest and Westjet take first suitcase free.
forewarned is forearmedRelated to:
- Women's Travel
- Budget Travel
- Family Travel
Overbooked flights / Volunteering Seats
I realize this is a lot of text but if you ever consider volunteering a seat this could give you some helpfull hints
On Friday June 13, 2003 we had our first experience with volunteering our seats. We started the first part of our two part trip in New Orleans, our original flight was cancelled because of weather conditions because we had arrived early for our 14:35 flight the called us at the gate and asked if we wanted to take an earlier flight.
That was no problem to us, especially because this part of the New Orleans airport was very boring and we guessed that the Newark airport would be a better place to spend to time. We arrived around 16:00 at Newark airport at a new terminal which lots of shops and eateries, because our plane to Amsterdam wouldn't leave till 22:15 we decided to have something to eat at the Garden State Diner. After this we killed some time by walking around the airport. Around 21:00 the first call to volunteer seats was made, the offer was when giving up your seat you would get a transferable voucher for any Contintal airlines destination. Because Niki was here at this time i didn't go to the desk because i figured i should check what Niki thought of this and she was just taking a walk.
When she got back we decided to volunteer our seats and had to sign a yellow paper. Strangly enough this paper said that the voucher would be non-transferable, we checked back to the continental desk and the agreed on the fact that we would cross the NON. After having done this around 21:30 it took them to about 23:30 to get all the paperwork in order we got two vouchers for $500 it had changed from any Continental destination to this, because we knew prices on the Continental site are much more expensive than when they are bought through a travel agent we asked if they were redeemable through a travel agent and the answer was, yes when they sell Continental tickets.
Unique Suggestions: So we decide not to ask why the offer had changed, we where just tired of spending all those hours at the airport and wanted to go to bed, the amount would get us to Florida this winter so no need to worry.
They said we could get our bags at carousell 4.
When we arrived at caroussel 4 and our bags didn't turn up they changed it twice to another belt but still at 00:30 no bags.
They then told us our bags didn't get of the flight, we didn't matter anymore but wished the wouldn't have told us that our bags would be pulled of the plain. We got a bag with shaving gear, tootbrush and deodorant. Continental had also arranged a hotel (on their costs) for which we had to call the airport shutlle near the airtrain exit. The bus would take us to a Howard Johnson hotel, during this ride it changed to a Ramada after we had arrived there and everyone got of the bus (about 15 to 20 people) the desk clerk said he didn't have enough rooms, a few people got to check in but the others had to get on the bus and ended op in a another hotel. Finally at around 02:00 we got to bed and fell asleep. The next day we got breakfast (also from Continental) and went back to the airport. At the airport we had some trouble redeeming our lunch voucher because that the server couldn't read the date payed myself went on Airtrain to the Continental terminal where they cleared the date and got back to the restaurant to claim the voucher which they finally accepted.
Fun Alternatives: So if you don't want to be fooled by the Airline check the travel voucher, when we went through all the rules on this we learned it was non transferable and had to be used directly at Continental.
Also if you don't want to spend to much time after volunteering keep pushing them to get the paperwork done fast, tell them not to pull your bags from the plane if it's allready is late chances are that they arent able to pull your bags to avoid further delays for the airplane.
If you make special requests as we did to let the voucher be transferable and the possibility to use it at a travel agent make sure you have that in writing or ask them to make the voucher to any destination instead of a fixed amount.
Let the server in the restaurant check the voucher good before eating, we showed the voucher in front but she didn't read it and we ended up having to pay ourself at the end of the lunch.
We filed a complaint about being tossed around and the promisses made, as soon we know how Continental handles our complaint we will let you know.
Picture taken June 13, 2003 22:07
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