Best Western Paris Louvre Opera

This was our first wedding anniversary and we chose to do it in the most romantic city, Paris. The hotel its self was what we expected from a central Paris location, small but comfortable.

One the morning our our checkout I opened the room safe, started removing our travel documents, passports, camera and money, everything was there apart for the money, the amount of 300 euro was gone. We searched the entire room without joy, I then went to the the front desk to inform them of what had happened, being surprised that someone could get into the safe undetected I informed the lady at the front desk that I had forgotten the code and if she could retrieve the combination to gain access, she responded by saying it was not impossible and they would have to call someone. I then admitted this was not the case and I wanted to know if this was possible as money had been stolen from the safe, to my amazement she changed her story to say the safe was totally secure and not accessible to anyone. She claimed to have misunderstood what I was asking.

The result of all this was being left with no cash and as our credit and debit cards where also in the safe and possible compromised we had to cancel these immediately. Leaving us in a foreign country with no currency.

We have been emailing the hotel manager for the past 4 months who initially said this was a insurance matter, he has now responded by saying the insurer needs proof the money was in the safe for the claim to be made, which of course is impossible for us to provide. Throughout the past 4 months the manager at the hotel has acted in the most unprofessional and inconsiderate manner. This entire experience left us feeling helpless and cheated, it was to be a celebration or our fist wedding anniversary, sadly it was everything but.

This is one review you can not afford to ignore.

Paid $140.00 per night. Had a view of the Louvre and easy connections to several Metro stations. Good selection of markets and bistros nearby. Easy walking distance to Louvre, Eiffel tower, Tulleries, Museum de Orsay, etc. The staff was very accommodating and even stored our luggage in a locked area so we could leave excess baggage and travel overnight to Versailles. Rooms were quiet and bathrooms modern and clean. No complaints! Breakfast was available for additional 13 Euros. (Prices as of 7/20/08)

Directions: Just north of the Louvre on Richelieu.

We stayed at this hotel on Jan 28, 2008 for a few nights. It is a 3-star hotel in Paris. The room is small but it is clean and modern. Like most hotels in Paris, the shower door covers only half the bath tub. You need to be careful not to get the floor wet. The heat in the room is difficult to set right. It is either too hot or tool cool. Internet service is not free. At our stay, it is 7€ for 1 hour or 10€ for 24 hours.

We got a good rates during our stay (2-persons - 135€ / 145€ for weekend days). If you are looking for a warm, clean bed to rest during your trip to Paris, it is a decent place to stay.

Unique Quality: The location of this hotel is excellent. It is within walking distance to many places including the Louvre, Opera Garnier, Galeries Lafayette, Printemps, etc. Also, it is close to the Metro station Pyramides. The Internet connection is faster than other hotels we stayed.