Golden Tulip Washington Opera: A miserable experience
Satisfaction:
By cxw on August 30, 2009
A horrible experience -- avoid at all costs!!!
I arrived and was told that there were no rooms because they needed emergency repairs and that I'd be taken care of at another equivalent quality hotel. After schlepping on foot across town, I found they'd sent me to a fleabag hotel where my room was a closet next to the manager's desk on the ground floor. I hiked back to the hotel where magically a room was available but they wanted a credit card before they'd show me what it looked like. Check the reviews on tripadvisor.com -- misuse of credit cards and this fraud with overselling rooms is apparently standard practice for them. While having it out with the clerk, another guest in the hotel came to complain that the hotel had taken and lost their passports -- 'check back later, maybe we'll find them' was the response.
Rude staff who, to put it politely, stretch the truth