| Hotel Rating: |      | | Satisfaction: |      | | Reviews: 8 | Photos: 12 | | Persiaran Lagoon, Bandar Sunway |
 | Kuala Lumpur Sunway Resort Hotel Reviews | 1 - 8 of 8 |  |
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 | Sunway Resort Hotel: Not really a 5* hotel...
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We were dissapointed. When we arrived in the taxi, we were just left standing there for some time before someone came to greet us and assist with the bags. Check-in ( booking was made online) was handled by a worried, no eye contact, no greeting staff member, not a very pleasant affair. When we were shown our room, which I had paid AUD$190 a night for, I just said no-way. It looked like a 3 1/2 -4 * room at best. We were upgraded to a theme suite, and we did appreciate their response. However, our dissapointment didn't end there. Service from staff in a lot of areas was offhand, bordering on the insolent at times. We felt like nuisances just being there ! The customer service just didn't happen. Getting an extra key card was a huge drama, having coffee on the pool terrace while I waited for my family to come down to breakfast was not handled graciously. The towel boy at the pool wanted to hammer home the fact that lost towels would cost us MR$35.oo, his delivery of this well signposted fact made us feel like we had already lost 10 of his towels ! We just stood there gobsmacked. It was a strange experience this hotel stay ! Gorgeous public areas though, and a very extensive buffet breakfast.
Adjoined to a great shopping centre via an air-con walk bridge. Them park also adjoins. There are infrequent wave sessions and you do have to register and pay a deposit and a charge , about MR$40-50 all up for body & surf boards - you can't bring your own. This is in addition to the entry fee which is the same for users and spectators. Theme: HotelPrice: US$80-120 » Currency ConverterComparison: more expensive than averagePhone: 60-3-5828-000
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The perfect place to re-ignite romance and of course relax. This luxury and exclusive resort (guests enter through a private entrance) houses 17 stylishly decorated villas - an idyllic retreat for honeymooners or those who want to put the spark back into their marriage. A private haven offering all the luxuries of a hotel suite amidst a natural setting. Theme: HotelPrice: US$120-180 » Currency ConverterComparison: most expensivePhone: 603-74924228Other Contact: Email: thevillas@sunway.com.my
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